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Traveller reviews

Travel reviews by Mr & Mss from Brussels

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

3

Excursions taken

0

12-Nov-2016 to 18-Nov-2016 trip

Namibia between 12 Nov 2016 and 18 Nov 2016

Trip rating: Excellent
"Perfect ! Thanks for the good service !"

Arranged By Elizabeth Chapman


Sossusvlei Desert Lodge

Sossusvlei Desert Lodge

"Great experience"

2 nights Arrived 12 Nov 2016
"Top lodge with stunning views and beautiful rooms. But the experience is also made by the people and the current team is excellent.

George as a guide is just a brilliant guy, but also Franz, the dining manager is a top guy, such as the entire motivated team.

Best service experience of all the lodges, we visited that week"
Excellent
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Excellent
Serra Cafema

Serra Cafema

"Serra Cafema stay"

2 nights Arrived 14 Nov 2016
"Excellent experience.

Good service level, excellent guide (Darius)."
Good
Location
Excellent
Service
Good
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Excellent
Little Ongava

Little Ongava

"Little Ongava review"

2 nights Arrived 16 Nov 2016
"Exclusive 3 villa lodge where we stayed in the second one. We were picked up at the airstrip only 10 minutes away from the lodge. Welcomed by Marco and Tobias, the manager & food and beverage manager. After a welcome drink, Marco presented us the villa. So far so good. I

n the late afternoon, we made a trip through Ongava NP were we saw quiet some animals such as lions, elephants, rhino's and many birds. Next day, a morning safari through Etosha and back for lunch time at 13h.

Foodquality: limited choice and really nothing special. Very basic dishes as also the service from the waitress Grace....she needs to go and follow some course in hospitality (service level in Sossusvlei desert lodge is fron another level). For the price you pay, the service level is just not sufficient for this kind of lodge.
Cleaning: although many visits of housekeeping during daytime to the room: empty glasses aren't removed, garbage bins aren't emptied, even empty toilet rolls were still on bathroom floor upon arrival...again for this price, you would expect another service level.

With only little effort and change, this could become a top experience which wasn' t unfortunately matching totally to our expectations. We experienced the service level of the Sossu Desert Lodge and the Serra Cafema lodge which was a higher level."
Good
Location
Excellent
Service
Poor
Activities
Good
Rooms
Excellent
Food
Average
Facilities
Excellent

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