Sossusvlei Desert Lodge

Reviews of Sossusvlei Desert Lodge

Excellent(99%) From 31 travellers
Excellent
29
Good
2
Average
0
Poor
0
Terrible
0
Below are independent comments from 31 of our travellers who have visited Sossusvlei Desert Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms M. from Ottawa
Arrived on: 25-Sep-2017 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Average
Average
Facilities:
Excellent
Excellent

Sossusvlei Desert Lodge review

This is a beautiful lodge located in a beautiful location. There is not much wildlife but you can see oryx, springbok and jackal walking in front of your room by the huge windows at the back of the bungalow. The night sky is magnificent and the astronomer was keen to help you with the telescope.

Unfortunately, our guide was not as good as the ones we had at other lodges. We were a bit disappointed that we were not allowed to climb the Big Daddy dune. The duration and the location of the activities were not following the information we were given prior to departure for these activities.

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Expert Africa comments

We brought your comments about your guide to &Beyond's attention, and they had the following comments:

There is nothing more heart-breaking than to hear that we have not lived up to our guests expectations. Chris from Expert Africa has shared your feedback on your recent stay at &Beyond Sossusvlei Desert Lodge with us and while I am pleased that you enjoyed your overall experience, I am mortified that we did let you down in some aspects of your stay.

Please rest assured that I have addressed this matter with your guide, Teresius. Whilst this is by no means meant to sound like an excuse nor is it meant to deter from your disappointment, I do believe that the issues you experienced come down to a breakdown in communication on the part of Teresius’s lack of English skills thus, leading to a great deal of misunderstanding. He has been conducting these excursions for a very long time and fully understands the importance of this activity – and it is clear that in his communication and explanations to you and the rest of the group, there was a great deal of misunderstanding. Please be assured that we will be working with him on these issues. Thank you so much for bringing this matter to our attention – had you not done so we would not be in a position to conduct the necessary corrective training.


Thank you for bringing this to our attention; your feedback is invaluable especially when services fall short of expectations.

Drs F & S - Oregon
Arrived on: 8-Sep-2017 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent

Sossusvlei Desert Lodge review

Wonderful!

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Mrs H. from Leyburn
Arrived on: 11-Jul-2017 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Sossusvlei Desert Lodge review

Be warned that if you are asked to share a safari truck on the trip to the dunes, ensure that you all want to do the same activities. It can be a very long wait if others have climbed the dune and you haven't.

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Mr R & Ms S
Arrived on: 24-May-2017 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

A great getwaway in the desert!

The location is spectacular and we much enjoyed the activities (in particular the sundowner in the dunes, the trip to Sossusvlei, and the hot air balloon flight!).

We will have wonderful memories!

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Mr. & Mrs. T from Cambs.
Arrived on: 10-May-2017 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Superb luxury venue and service to match

We loved every minute of our time here. The staff were always super-attentive and helpful. The food was always excellent and we could eat at any time we wished within reason. The rooms were well laid out and luxurious, in some areas however it was starting to look just tiny little bit tired around the reception lounge sofas and rugs. We left feedback to this effect. Nevertheless it was a fabulous venue and experience. A surprising amount of game seen on our drives, even though it was a desert location. Wonderful place to see!

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Ian & Vivienne
Arrived on: 14-Apr-2017 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

You must go here.

What a wonderful lodge this is with careful attention to detail,luxurious facilities and a very high ratio of staff to guests which makes for an unforgettable stay. Don't worry about the drive into the dune area, you won't really miss anything by arriving just after sunrise as the dunes cannot fail to impress at any time of the day or in any weather (we visited and walked up Big Daddy in a sandstorm).

The butler/dedicated waiter or waitress and the appointed driver for your stay is a very nice touch which we appreciated. The food is really excellent ,again,considering how remote this region is, but we thoroughly enjoyed high quality food and wine here.

Do go on the sundowner quad bike ride as it is fun, the scenery at sunset is unforgettable and the experience was very different and unforgettable as numbers are kept small.

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Mr & Mrs. P. from Seattle
Arrived on: 28-Mar-2017 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Splendid luxury in the desert!

We had a truly memorable stay during our honeymoon at the Sossusvlei Desert Lodge. Having never stayed in such an extravagant lodge, we did not know what to expect, but from the moment we arrived, we felt like absolute royalty while there. We were greeted by several staff members, with friendly smiles, a cool drink, and cold towels. From there, we handed over our vehicle keys to the incredible Paolo and staff for car/luggage assistance while we were whisked away to go over our stay with our very friendly host, Prinella.

Our guide, George, was tremendous. His knowledge of the area combined with his sense of humor made each activity very unique and fun. The activities were all great: from the trip to the Sossusvlei sand dunes to the game drive in the reserve. We also visited the observatory with the astronomer, Petra. We got very lucky with a new moon night so the sky visibility was absolutely amazing. She showed us so much and explained it all very well. This was definitely another highlight of our time there.

The rooms were impeccable, particularly because of the work of the housekeeper Hanzina, who also left little, creative notes for us along with treats each time we left and returned from an activity. The bed was very comfortable and the skylight was a nice touch, but we did not use it that much as it was difficult to close/open and it was a little bit dirty on the outside, obscuring the view. It's the desert, though, so we're not knocking them for this!

Although we missed one dinner due to a bout of heat exhaustion (drink lots and lots of water during activities!), the food was quite delicious throughout our stay. Our "butler", Frans, was a pleasure and always seemed to know what we were doing that day and made sure to ask about it.

The only sense of a negative encounter came at the very end of our stay and afterward, as we had a difficult time interacting with a staff member called Annah. She did not seem very happy when she was assisting us with checking out, then we happened to leave a couple items behind and she was very abrupt on the phone, not being particularly helpful or sympathetic to our situation. The lodge was able to assist us in getting our items returned all the way back to Seattle. Paolo and the others were great in helping us resolve an issue that was ultimately our mistake, but I did feel that this particular guest service experience was out of line from the rest of the stay and thus, warrants mentioning.

If you stay here, I guarantee you will not be disappointed! Everything while we were there was first class: the views, the room, the guides and activities, the food, and the service. It was a truly incredible stay.

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Mrs B. from Lancs
Arrived on: 21-Feb-2017 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

ex

excellent in every respect. rooms were the best we have stayed in anywhere
service was exceptional ...they made us feel special and went above and beyond was we expected
drives were first rate and had dinner under the stars in the desert one night...what more can you say
pool lovely
food ex

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Mr & Mss from Brussels
Arrived on: 12-Nov-2016 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Good
Good
Facilities:
Excellent
Excellent

Great experience

Top lodge with stunning views and beautiful rooms. But the experience is also made by the people and the current team is excellent.

George as a guide is just a brilliant guy, but also Franz, the dining manager is a top guy, such as the entire motivated team.

Best service experience of all the lodges, we visited that week

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Mr & Mrs - Bath
Arrived on: 4-Oct-2016 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Sossusvlei Desert Lodge was fantastic

Our 3 nights here were absolutely fantastic - definitely the best accommodation of the whole trip.

Welcoming friendly staff and our safari guide was excellent.

The location is superb and we really enjoyed all the activities, especially the balloon trip!

The only negative was that there was no longer an astronomer in residence so we couldn't learn more about the amazing night sky!

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