Travel reviews by Ms M from Ottawa
Total number of trips
Lodges stayed in
My Sep 2017 trip
Namibia between 12 Sep 2017 and 28 Sep 2017
"Olive Grove review"
Desert Rhino Camp
"Desert Rhino Camp review"
"Little Ongava review"
Hoanib Skeleton Coast Camp
"Hoanib Skeleton Coast Camp review"
"Serra Cafema review"
Sossusvlei Desert Lodge
"Sossusvlei Desert Lodge review"
There is nothing more heart-breaking than to hear that we have not lived up to our guests expectations. Chris from Expert Africa has shared your feedback on your recent stay at &Beyond Sossusvlei Desert Lodge with us and while I am pleased that you enjoyed your overall experience, I am mortified that we did let you down in some aspects of your stay.
Please rest assured that I have addressed this matter with your guide, Teresius. Whilst this is by no means meant to sound like an excuse nor is it meant to deter from your disappointment, I do believe that the issues you experienced come down to a breakdown in communication on the part of Teresius’s lack of English skills thus, leading to a great deal of misunderstanding. He has been conducting these excursions for a very long time and fully understands the importance of this activity – and it is clear that in his communication and explanations to you and the rest of the group, there was a great deal of misunderstanding. Please be assured that we will be working with him on these issues. Thank you so much for bringing this matter to our attention – had you not done so we would not be in a position to conduct the necessary corrective training.
Thank you for bringing this to our attention; your feedback is invaluable especially when services fall short of expectations.