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Traveller reviews

Travel reviews by Miss A from Harrogate

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

2

Lodges stayed in

3

Excursions taken

0

My Zanzibar break in Jan 18

Zanzibar and 1 other country between 17 Jan 2018 and 23 Jan 2018

Trip rating: Poor
"Actually rather disappointing. The trip notes were inadequate and despite assuring me that my coeliac condition had been passed to both Chumbe Island and Kholle Hotel, this was not the case. On the island that was not a problem as the food was mainly fish and salads but at the hotel it most certainly was a problem.

The Kholle House is a lovely boutique hotel but was not the most relaxing. see me earlier comments. Not what i expected. Very disappointed.

However the Lazizi hotel was a lovely but I did feel that the charges by Expert Africa for arranging this were high to excessive when looking at the hotel website."

Feedback response

We are sorry for the experience that this traveller had during her stay in Zanzibar. Expert Africa takes our travellers dietary requirements very seriously, and we always clearly communicate these to the relevant hotels. Kholle House and Chumbe Island Lodge confirmed that they understood her dietary requests, and that she was served a gluten free diet during her stay. We are sorry if she felt that there had been a miscommunication here.

Arranged By Lyndsey Marris


Kholle House

Kholle House

"Kholle House Review"

1 night Arrived 17 Jan 2018
"Nowhere in the trip notes does it advise me that Kholle House does not take credit cards and all items must be paid for in cash. Whilst this was not a problem it was a surprise.

Expert Africa had NOT advised Kholle House that I am Coeliac and required a gluten free diet (despite having said so in my trip notes). This came as a major surprise to them and caused many problems as they had no conception of the requirements and constraints..

They were kind enough to let me leave my main case with them whilst I was away in Chumbe Island for 2 nights. However, when I got back the manager was on her day off and asleep and not to be disturbed. So when I got back around 1030 (the room was not ready for at least another hour which did not help) I did not get my case until 1700. Whilst they did apologise very nicely that was not the point and I was stunned that I could not get my case for 6 hours.

My main day for relaxation was a Sunday. it started well then I found that the management had let 6 local kids in to enjoy the pool. This was a disaster for me - everything got soaked! I retreated to the lovely roof lounge but it most certainly was not what I had envisaged!

Lovely hotel and friendly staff but I will not stay there again.

Did not wander into Stone Town as the hotel is tucked away and I would have got lost! All the little alleys are very confusing and rather intimidating. No maps etc available."
Average
Location
Poor
Service
Good
Activities
Poor
Rooms
Good
Food
Poor
Facilities
Average
Chumbe Island Lodge

Chumbe Island Lodge

"Chumbe Island Lodge Review"

2 nights Arrived 18 Jan 2018
"There is a fixed programme which depends on the tides.
There was only one snorkelling trip per day and that was fixed and from a boat. I wanted to be able to wander into the water but this was not possible. Very disappointed.
The beach has strong rip tides so swimming is not recommended. I wish I had known this before I went.
My "hut" was lovely but only cold water in the shower. At least two of us were told "sorry - your hut only"..so not true! Refreshing during the day but very chilly in the morning!
Boat transfer. You need to advise people that you WILL get soaked during wading to and from the boat. Depending on your height and the wind / swells, up to and including knickers!!
There was no tidal walk at all whilst I was there. No idea why!
Forest walk was OK but underwhelming and could have been done in much less time.
Staff were lovely and the food was fabulous."
Good
Location
Good
Service
Excellent
Activities
Average
Rooms
Excellent
Food
Excellent
Facilities
Good
Crowne Plaza Nairobi Airport

Crowne Plaza Nairobi Airport

"Lazizi Premier Hotel"

1 night Arrived 22 Jan 2018
"I was very surprised that the driver and car had to come from the hotel and were not nearby. Wasted 20 mins waiting.
However, once there all was well. Nice room an lovely pool and food.
They are becoming part of the Crown Plaza group so I hope they maintain their standards and do not drop down to the mediocre which is Crown Plaza."
Good
Location
Excellent
Service
Good
Rooms
Good
Food
Excellent

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