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Traveller reviews

Travel reviews by Mrs CL from Alberta

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

2

Lodges stayed in

3

Excursions taken

0

Wonderful experience.Will recommend to others

Botswana and 1 other country between 19 Oct 2017 and 26 Oct 2017

Trip rating: Excellent
"Our trip was wonderful and organized well by Justin (in California). He had suggested the order in which we should do this trip and i completely agree with his recommendations.

While at Kanana, "Doctor" our guide asked why i had requested him, and i told him i did not, but apparently Justin had put in a request that Doctor be our guide when he made our reservation, and for that i am extremely grateful to Justin.

Having never heard of Expert Africa before, i was quite nervous about all arrangements, but from the first transfer i quickly learned i had nothing to be concerned about. A truly first class organization that i will not hesitate to recommend.

Suggestions to help us improve our trips or our service:

Continue to encourage your staff to visit the properties because their feedback is how we made our selections."

Feedback response

We’re really pleased that you have appreciated the value of the detailed travel research that Justin, and the rest of our team, do in Africa. It’s a vital part of organising really great trips.

Our business started in 1994 and grew out of a passion for travel and Africa. So we try to employ team members who love travel, and love Africa – then we give them lots of time to research and explore and concentrate on individual countries in which they can really become ‘experts’ in their own right.

Each of our ‘experts’ usually spends at least four weeks of fully-paid research time in Africa, seeing the areas and lodges to which we send our travellers. We encourage them to see these places in detail, and as independently as possible; not just skimming over them. So we get to know all of the options, not just a few.

We think that this really makes a difference – and we’re delighted to you agree.


Victoria Falls Hotel

Victoria Falls Hotel

"Very Comfortable and great proximity to Falls"

2 nights Arrived 19 Oct 2017
"Our first night at the property we had dinner in the main dining room (Livingstone Room) and were very disappointed with the food which was overcooked and boring. We did not feel there was value in the money spent here.

The second night we dined at the Jungle Junction outdoor restaurant and were pleasantly surprised with the selection and the very tasty dishes. The entertainment was a real plus as well.

Generally speaking I did not feel comfortable venturing on my own in Zimbabwe and for that reason probably would not return. I was there just to see Victoria Falls."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Average
Facilities
Excellent
Chobe Elephant Camp

Chobe Elephant Camp

"Authentic Experience with great guide"

2 nights Arrived 21 Oct 2017
"We enjoyed our stay at Choebe Elephant Camp. It is a rustic yet comfortable property.

We thoroughly enjoyed our safaris with "Innocent" our very informative guide. Also the boat trip was really special.

An area that requires some improvement is the food offerings at lunch. A sandwich of lettuce, cheese and some sauce was really below par. The staff were very informal and pleasant. Meals at other sittings were adequate."
Excellent
Location
Good
Service
Good
Activities
Excellent
Rooms
Average
Food
Average
Facilities
Good
Kanana

Kanana

"Outstanding Property, Guides and activities"

3 nights Arrived 23 Oct 2017
"This place really touched our hearts.

Our guide "Doctor" was responsible for a truly exceptional safari experience. He is extremely knowledgeable, always has a smile and wants to ensure you have a memorable trip. We are already talking about returning in two years. An absolute "must do" is the heronry. We are not bird people but after visiting this special place you feel very privileged to have had the opportunity to view first-hand.

Food here is delicious and varied.

Accommodation is lovely."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent

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