Travel reviews by Mr & Mrs F from Sidcup
Total number of trips
Lodges stayed in
a wonderful holiday
Namibia between 24 Nov 2011 and 10 Dec 2011
Expert Africa - Thank you!!!
Suggestions to help us improve our trips or our service:
It would be helpful to have an estimate as to how long it takes to drive between the camps.
Tell people that if they hire the second spare wheel for hire cars that it is not carried externally and luggage space in the boot will be halved so soft bags would be the best luggage and not cases."
"The Olive Grove - great start to the holiday"
Okonjima Bush Camp
"UPGRADED - Fantastic time at the Villa!"
Onguma Tree Top Camp
"Great staff at Onguma Tree Top"
Ongava Tented Camp
"Great time at Ongava Tented Camp"
Etendeka Mountain Camp
"Very interesting - Etendeka Mountain camp"
Mowani Mountain Camp
"Great sundowners at Mowani"
Erongo Wilderness Lodge
"Lots of birds at Erongo"
Thanks for your feedback which is always very important to us to ensure our normal high levels of service. We do apologise for the inconvenience caused by the renovations that were underway during your stay. It was not our intention to do these renovations while we had guests in house but due to the delay of the arrival of the new tents we had no option but to continue with the renovations. We understand that it will never make up for the inconvenience caused by the noise but we do hope that the complimentary nature drive offered at the lodge helped a little bit to counter the inconvenience.
Your comments about some of the staff in the restaurant are very concerning to us as we believe we have a very strong team in place in this department of the lodge. We do understand that everyone can have off-days but when you are front line your off-days should not affect your work performance and should not be visible to guests. We have conducted staff meetings and undergone further training with these staff members in order to ensure that this kind of attitude is not apparent in the future.
I would once again like to apologise for any inconvenience caused by the building work and hope that on your next visit to Namibia we will be able to show off our new tents to you and that you can enjoy our usual high level of service.