Travel reviews by Mr & Mrs F from Sidcup
Review Distribution
Total number of trips
1
Countries visited
1
Lodges stayed in
8
Excursions taken
0
a wonderful holiday
Namibia between 24 Nov 2011 and 10 Dec 2011
"We had the time of our lives in Namibia. We enjoyed it so much that we are planning to go back for my 60th birthday.
Expert Africa - Thank you!!!
Suggestions to help us improve our trips or our service:
It would be helpful to have an estimate as to how long it takes to drive between the camps.
Tell people that if they hire the second spare wheel for hire cars that it is not carried externally and luggage space in the boot will be halved so soft bags would be the best luggage and not cases."
Expert Africa - Thank you!!!
Suggestions to help us improve our trips or our service:
It would be helpful to have an estimate as to how long it takes to drive between the camps.
Tell people that if they hire the second spare wheel for hire cars that it is not carried externally and luggage space in the boot will be halved so soft bags would be the best luggage and not cases."
Olive Grove
"The Olive Grove - great start to the holiday"
1 night
Arrived
24 Nov 2011
Excellent
Experience Report
Overall Rating:
Excellent
Location
Good
Service
Excellent
Facilities
Good
Rooms
Good
Food
Good
Okonjima Bush Camp
"UPGRADED - Fantastic time at the Villa!"
2 nights
Arrived
25 Nov 2011
"We were at Okonjima for my husbands' 60th birthday and we had a fantastic time. We were upgraded to the Villa as there had been problems at one of the other camps.
The staff were wonderful and made our stay there superb."
The staff were wonderful and made our stay there superb."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Onguma Camp Kala
"Great staff at Onguma Tree Top"
3 nights
Arrived
27 Nov 2011
"We were the only guests at the camp and the staff were very anxious to please. We had a great time on the drives and probably saw more game in the local area around the camp than we saw in the Etosha.
The food was very good and our tent had a wonderful view of the water hole."
The food was very good and our tent had a wonderful view of the water hole."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Good
Facilities
Good
Ongava Tented Camp
"Great time at Ongava Tented Camp"
3 nights
Arrived
30 Nov 2011
"We didn't want to leave Ongava tented Camp, we had a wonderful time there.
Everything about the camp was excellent, The rooms were very comfortable and clean, the food was delicious ( I'm sure my waist expanded whilst there) and the game drives were exciting, we were very sad to leave."
Everything about the camp was excellent, The rooms were very comfortable and clean, the food was delicious ( I'm sure my waist expanded whilst there) and the game drives were exciting, we were very sad to leave."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Etendeka Mountain Camp
"Very interesting - Etendeka Mountain camp"
2 nights
Arrived
3 Dec 2011
"This was a very different experience to the other camps that we had visited. The scenery was stunning and I'm glad that we went there.
The wildlife is not as prolific as in other areas but we still saw a lot. Due to problems with my knee we didn't do the long morning walk but did a comfortable stroll around the area, it was very interesting.
The food is uncomplicated and filling. the staff are very friendly and helpful."
The wildlife is not as prolific as in other areas but we still saw a lot. Due to problems with my knee we didn't do the long morning walk but did a comfortable stroll around the area, it was very interesting.
The food is uncomplicated and filling. the staff are very friendly and helpful."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Good
Mowani Mountain Camp
"Great sundowners at Mowani"
2 nights
Arrived
5 Dec 2011
"After a very bumpy drive which was due to the road having been very badly damaged in the 'rains' we were delighted with our 'view' room at Mowani.
The camp is well run, the staff are friendly and helpful. The food was excellent and the sundowner drinks and snacks on the rocks were super. The game drives were interesting and it was great seeing the desert elephants.
The scenery is wonderful and the rock paintings and carvings at Twyfelfontein were stunning. The climb to the paintings etc was slightly difficult even with the pathway that has been built."
The camp is well run, the staff are friendly and helpful. The food was excellent and the sundowner drinks and snacks on the rocks were super. The game drives were interesting and it was great seeing the desert elephants.
The scenery is wonderful and the rock paintings and carvings at Twyfelfontein were stunning. The climb to the paintings etc was slightly difficult even with the pathway that has been built."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Erongo Wilderness Lodge
"Lots of birds at Erongo"
2 nights
Arrived
7 Dec 2011
"Our stay was a little difficult because the camp was in the process of being upgraded. The tent/rooms were being rebuilt and work started early each morning and continued throughout the day. The sound of the power tools echoed around the hills.
Some of the staff in the restaurant were excellent whilst others left a lot to be desired, we felt that we were inconveniencing them by asking for the menus etc. The walk to the cave paintings is very difficult if you have any problems with mobility."
Some of the staff in the restaurant were excellent whilst others left a lot to be desired, we felt that we were inconveniencing them by asking for the menus etc. The walk to the cave paintings is very difficult if you have any problems with mobility."
Good
Experience Report
Overall Rating:
Good
Location
Good
Food
Average
Facilities
Average
Service
Good
Activities
Good
Feedback response
We sent this client’s feedback to Roger Fussell, co-owner of Erongo Wilderness Lodge, who responded with the following:
Thanks for your feedback which is always very important to us to ensure our normal high levels of service. We do apologise for the inconvenience caused by the renovations that were underway during your stay. It was not our intention to do these renovations while we had guests in house but due to the delay of the arrival of the new tents we had no option but to continue with the renovations. We understand that it will never make up for the inconvenience caused by the noise but we do hope that the complimentary nature drive offered at the lodge helped a little bit to counter the inconvenience.
Your comments about some of the staff in the restaurant are very concerning to us as we believe we have a very strong team in place in this department of the lodge. We do understand that everyone can have off-days but when you are front line your off-days should not affect your work performance and should not be visible to guests. We have conducted staff meetings and undergone further training with these staff members in order to ensure that this kind of attitude is not apparent in the future.
I would once again like to apologise for any inconvenience caused by the building work and hope that on your next visit to Namibia we will be able to show off our new tents to you and that you can enjoy our usual high level of service.
Thanks for your feedback which is always very important to us to ensure our normal high levels of service. We do apologise for the inconvenience caused by the renovations that were underway during your stay. It was not our intention to do these renovations while we had guests in house but due to the delay of the arrival of the new tents we had no option but to continue with the renovations. We understand that it will never make up for the inconvenience caused by the noise but we do hope that the complimentary nature drive offered at the lodge helped a little bit to counter the inconvenience.
Your comments about some of the staff in the restaurant are very concerning to us as we believe we have a very strong team in place in this department of the lodge. We do understand that everyone can have off-days but when you are front line your off-days should not affect your work performance and should not be visible to guests. We have conducted staff meetings and undergone further training with these staff members in order to ensure that this kind of attitude is not apparent in the future.
I would once again like to apologise for any inconvenience caused by the building work and hope that on your next visit to Namibia we will be able to show off our new tents to you and that you can enjoy our usual high level of service.
Olive Grove
"Olive Grove review"
1 night
Arrived
9 Dec 2011
"Great end to the holiday"
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Facilities
Excellent
Rooms
Excellent
Food
Excellent
The room was clean and very comfortable. We also spent our last night in Namibia at the Olive Grove."