Travel reviews by The H family from Berks
Total number of trips
Lodges stayed in
A memorable holiday in the best sense
Kenya between 7 Jul 2013 and 22 Jul 2013
The Meru and Pinewood resorts were faultless and the quibbles with Mara could easily be fixed.
I would highly recommend both Expert Africa and the itinerary that we followed, it really was a special experience for all 4 of us.
Suggestions to help us improve our trips or our service:
No, keep up the good work!"
Arranged By Richard Trillo
"The Emakoko review"
"safari at Offbeat Meru"
"Encounter Mara review"
On the question of hot water, the camps usual policy is to fill a thermos flask in guests bathrooms every evening for washing the next morning. It would seem that their thermoses were not being refilled and Encounter have addressed this. They have also altered the height of shower chains and apologise for the oversight.
Encounter do provide wake-up calls with tea/coffee on request, and it has been stressed to the waiters that they must offer this the evening before.
The dining arrangements are very flexible here and the manager believes guests should have a choice. This may not have been communicated clearly to the family, who obviously enjoy the group-dining experience, and the camp apologises for that.
Encounter Mara have assured us that they greatly value constructive feedback. As a result of this they have tightened up their early morning hot water procedure and improved the way they communicate information about wake-up calls and dining options.
Pinewood Beach Resort