Travel reviews by Ms T from California
Total number of trips
Lodges stayed in
My Aug 2014 trip
Botswana and 1 other country between 28 Aug 2014 and 9 Sep 2014
Suggestions to help us improve our trips or our service:
Just keep up the good work. We hope to use your services for a future trip and will definitely recommend you to our friends and associates.
Just want to mention that Chloe Henderson stepped in to help out with the finishing details of our trip when Maruska went on maternity leave. Sorry we missed meeting Chloe at Savuti by a few days, but we let them know she was coming. We really appreciate all the help she provided."
Arranged By Maruska AdyeRowe
"Dulini Lodge review"
Lodge not featured by Expert Africa
Avani Victoria Falls
"Zambezi Sun review"
"Savuti Camp review"
"Little Vumbura review"
Thank you for the feedback we received from these guests. We are so pleased to note that they had a wonderful stay at Little Vumbura, enjoying the superb location, delicious food, the company of the camp managers Steven and Mandy, as well as Kelly. We certainly do agree that the offering of both land and water activities at the camp provides such a well balanced experience of the delta and all it has offer.
We were disappointed to learn that the guests did not enjoy their accommodation very much. Their concerns regarding the size of the tent, layout inside, shower issue and lack of spaciousness has been brought to the attention of our Botswana Operations. At this point in time, there is very little they are able to do to improve on these areas, but the guests comments have been noted and will certainly be taken into account when Little Vumbura is next scheduled for a refurbishment. What the team are able to rectify quite quickly is to provide more hanging space for towels et al and relook at improving the luggage storage setup. We really to appreciate their insightful comments and recommendations, they will certainly be taken into consideration.
With regards to the guide Madala Kay, we were most disconcerted to learn that their experience was not a very good one. He is a very popular guide who is often spoken about by guests and receives rave reviews and is requested very often. It may very well be that the guide and guests, personality wise, were incompatible which is very unfortunate. Please do assure the guests that the feedback has been addressed directly with the guide by the guide trainer as well as camp management. We do understand that the guiding offering forms an integral part of the guests experience whilst on safari and we really want the guide to learn and grow from his interactions, so it is best to work through this kind of constructive feedback with the guide so he has a better insight into how he could go about refining his skills. It is a pity that the guests did not make mention of the guide’s behaviour whilst in camp, so that the management team could have addressed it then and there. We can only apologise for the awkwardness these guests experienced in this situation.