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Traveller reviews

Travel reviews by Mrs JR from London

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

3

Excursions taken

0

My Jun 2015 trip

Kenya between 14 Jun 2015 and 22 Jun 2015

Trip rating: Excellent
"Kicheche camp was extremely well run with great service and management. Rekero was quiet, and a wonderful unique experience, but clearly management is going through a transition. This is understandable. Walks at Naboisho camp were fantastic, as was the wildlife there. Service was decent but not up to standards of the other camps. Transfer on the final day in Nairobi with Southern Cross was a disappointment and uncomfortable since the two guys took us to the mechanic to switch vehicles, stopped at an unsolicited tourist shop, got lost, and were nowhere to be found after dinner, requiring us to search the hotel to find them and tell them we were ready to go to the airport."

Feedback response

We are delighted that overall these guests had such an enjoyable trip and we very much appreciate their comments on the camps – further expanded in the actual reviews.

On their last day, these travellers had an afternoon free in the Nairobi area and booked an excursion to Kiambethu tea farm with us. We have heard back from Southern Cross and they are very disappointed with the conduct of their driver. Drivers are not authorised to make unrequested stops, nor to transport other drivers to their vehicles. They also say they should always be fully prepared for the route of every journey (as indeed we have invariably found them to be), and should always be found as and where arranged after travellers have finished meals and other visits. On this occasion, the very experienced driver clearly performed well below expectations and Southern Cross sincerely apologise to these travellers for this lapse. Expert Africa has been using this company for a number of years and we have always found them highly professional and competent.

Arranged By Richard Trillo


Kicheche Laikipia

Kicheche Laikipia

"Great Service, Food, and Wildlife"

3 nights Arrived 15 Jun 2015
"Great restaurant quality food. Friendly service and beautiful location."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Excellent
Rekero

Rekero

"Rekero review"

2 nights Arrived 17 Jun 2015
"Great Guide, beautiful location by the river."
Excellent
Location
Excellent
Service
Good
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Naboisho Camp

Naboisho Camp

"Naboisho Camp review"

3 nights Arrived 19 Jun 2015
"Amazing walks with the manager Ruelof. The conservancy is great, with very abundant wildlife, and feels very private. Tent was great but the service and guiding were inconsistent. Camp forgot dietary restrictions multiple times."
Good
Location
Excellent
Service
Average
Activities
Excellent
Rooms
Excellent
Food
Average
Facilities
Excellent

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