Travel reviews

Travel reviews by Mrs J from London


My Jun 2015 trip

On this trip, I visited Kenya between 14-Jun-2015 and 22-Jun-2015 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

Kicheche camp was extremely well run with great service and management. Rekero was quiet, and a wonderful unique experience, but clearly management is going through a transition. This is understandable. Walks at Naboisho camp were fantastic, as was the wildlife there. Service was decent but not up to standards of the other camps. Transfer on the final day in Nairobi with Southern Cross was a disappointment and uncomfortable since the two guys took us to the mechanic to switch vehicles, stopped at an unsolicited tourist shop, got lost, and were nowhere to be found after dinner, requiring us to search the hotel to find them and tell them we were ready to go to the airport.

Feedback response

We are delighted that overall these guests had such an enjoyable trip and we very much appreciate their comments on the camps – further expanded in the actual reviews.

On their last day, these travellers had an afternoon free in the Nairobi area and booked an excursion to Kiambethu tea farm with us. We have heard back from Southern Cross and they are very disappointed with the conduct of their driver. Drivers are not authorised to make unrequested stops, nor to transport other drivers to their vehicles. They also say they should always be fully prepared for the route of every journey (as indeed we have invariably found them to be), and should always be found as and where arranged after travellers have finished meals and other visits. On this occasion, the very experienced driver clearly performed well below expectations and Southern Cross sincerely apologise to these travellers for this lapse. Expert Africa has been using this company for a number of years and we have always found them highly professional and competent.

I stayed at and have reviewed:

Place Overall rating
Kicheche Laikipia, Kenya
15-Jun-2015 review: Great Service, Food, and Wildlife
ExcellentExcellent
Rekero, Kenya
17-Jun-2015 review: Rekero review
ExcellentExcellent
Naboisho Camp, Kenya
19-Jun-2015 review: Naboisho Camp review
GoodGood