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Traveller reviews

Travel reviews by Mrs S from Leatherhead

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

2

Lodges stayed in

4

Excursions taken

0

First Family Trip to Africa

Kenya and 1 other country between 18 Aug 2018 and 1 Sep 2018

Trip rating: Excellent
"This was our first 'adventurous' trip with the children and it felt well organised, safe and most importantly, left us with incredible memories. Everything Richard organised; airport pick-ups, transfers etc all worked like clockwork. We were well looked after.

I cannot recommend Kicheche Mara and Pongwe Beach enough - we were so sad to leave! This has been our best family holiday to date - I'm not sure how we can top it!

Thank you.

Suggestions to help us improve our trips or our service:

Perhaps warn travellers about Nairobi airport!

We were inundated with mosquitos there (had packed repellent) and both my husband and daughter got food poisoning from the food court!"

Feedback response

We were delighted to hear how much these travellers enjoyed their trip! But we were concerned to hear about the mosquito problem – and bad food – they experienced at Nairobi International Airport. We will certainly warn other travellers.

Arranged By Richard Trillo


Crowne Plaza Nairobi Airport

Crowne Plaza Nairobi Airport

"Crowne Plaza Nairobi Airport review"

1 night Arrived 18 Aug 2018
"Room not available until after 11pm which was not ideal due to the early start the next day. However the hotel did offer us dinner 'on the house' whilst we waited.

All staff polite and rooms modern and clean."
Good
Experience Report
Overall Rating:
Good

Location
Good
Service
Good
Rooms
Good
Food
Good
Kicheche Mara

Kicheche Mara

"AMAZING! We didn't want to leave!"

4 nights Arrived 19 Aug 2018
"We only have positive things to say about Kicheche Mara!

The setting, the animals, the accommodation, the food, but most importantly, the staff, made it the most memorable family holiday.

Even after 4 days of early mornings and off roading, we could have taken more! Just fantastic."
Excellent
Experience Report
Overall Rating:
Excellent

Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Pongwe Beach Hotel

Pongwe Beach Hotel

"Stunning Beach and Wonderful People"

6 nights Arrived 23 Aug 2018
"After 4 days of safari Pongwe Beach was paradise.

Stunning white beach and beautiful clear water. Exploring the ocean bed when the tide went out, kayaking on the still waters of early afternoon then jumping in the waves in the evening - we had lots of fun.

The staff made us feel so welcome and we met some wonderful characters, by the end of the week they felt like friends. The food was fantastic and the main lounge/restaurant area a great place to relax, have a cocktail, play cards. The photos on their website do not do justice to this area of the hotel, it is much nicer than we expected.

The bungalows are right on the beach so you go to sleep to the sound of crashing waves. They are more basic than the public areas of the hotel, but are sufficient.

Highly recommend."
Excellent
Experience Report
Overall Rating:
Excellent

Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Excellent
Emerson Spice

Emerson Spice

"Beautiful Hotel"

2 nights Arrived 29 Aug 2018
"Emerson Spice is a beautiful hotel right in the heart of Stone Town. Our room was incredible, the children were so excited to find the spiral staircase up to their beds. Amazing architecture and furniture, you rightly feel like you are in another world.

We ate in both the Tea House restaurant on the roof (wonderful food but probably too sophisticated for the kids) and the Secret Garden, which was our favourite area of the hotel. We enjoyed two fantastic lunches here.

One slight negative, was the noise from the shops below, which is to be expected in Stone Town, but started very early, even before the call to prayer, so we were often woken at 4am. Obviously the hotel have no control over this, but it should be kept in mind if you plan to book (the hotel did provide ear plugs!)."
Excellent
Experience Report
Overall Rating:
Excellent

Location
Excellent
Service
Excellent
Rooms
Excellent
Food
Excellent

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