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Traveller reviews

Travel reviews by Ms K party from Herts

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

2

Lodges stayed in

4

Excursions taken

0

We had a fantastic trip!

Rwanda and 1 other country between 31 Aug 2009 and 9 Sep 2009

Trip rating: Excellent
"Overall, we had a fantastic trip to Rwanda. Got great gorilla sightings and a bonus sighting of one of the research groups on the way back from Karisoke. We had to walk through shoulder high stinging nettles to get out of their way but it was worth it!

The people of Rwanda are lovely, very friendly, welcoming and they seem genuinely delighted that we chose to visit their country. The country itself is beautiful, stunning landscape and incredibly clean. I enjoyed it as much as I did the first time I visited and would love to go back again! William [Rwanda guide] was very good, very polite and very knowledgeable. Would maybe have been nice if he was a little bit more talkative at times, but he appeared a bit shy. Could not fault his guiding though and he looked after us very well.

He asked us to say hello to Tracy. He talked about guiding you a couple of years ago and sends his best wishes!

And on the final evening when we were feeling fed up about going home, we visited the Palacina suites in Nairobi - wow what a place! Beautiful rooms and a fantastic meal to finish our trip. We would definitely go back there! Thank you for the suggestion!

Suggestions to help us improve our trips or our service

Keep doing more of the same! I would definitely use you again for a bespoke trip to Africa and would happily recommend you to others - in fact I have done so already!"

Arranged By Tracy Lederer


Macushla House

Macushla House

"Macuashla house was a great place to relax"

1 night Arrived 31 Aug 2009
"A great place to relax after our long journey. It was very quiet and calm after previous experiences of staying in the middle of Nairobi.

Shame we didn't have more of a chance to enjoy it. Would definitely stay there again. Great breakfast before we set off too!"
Good
Location
Good
Service
Good
Facilities
Good
Rooms
Good
Food
Good
Mountain Gorilla View Lodge

Mountain Gorilla View Lodge

"Great base for gorilla tracking"

4 nights Arrived 1 Sep 2009
"Lovely rooms in a great setting looking out onto the volcanoes. Great showers and lovely log fires which were lit and checked by the very attentive staff in the evenings. Very welcome after trekking! The central restaurant/bar was not open when we stayed, they are currently using one of the rooms as a makeshift restaurant, which was fine, although it lacked a little atmosphere. When the new facility is open in October, it is going to be fantastic. Staff were wonderful, very helpful and always smiling!

Our only negative comment would be the price of drinks, which came as a bit of a shock. Over $300 for 3 of us for 4 nights. We had soft drinks at lunchtime, a glass of wine/gin and tonic at night and plenty of water... One night we did have a bottle of wine, which I think we paid over the odds for having been told it would be $17.50. We understand that some drinks are imported, but this far outweighed what we paid elsewhere. Hopefully, once their new restaurant/bar is open, they will have menus and price lists on display to avoid future problems.

Overall all though, great place and you cannot fault the location. Close to the park HQ (15 mins)."
Excellent
Location
Excellent
Service
Excellent
Facilities
Average
Rooms
Excellent
Food
Good
Lake Kivu Serena Hotel

Lake Kivu Serena Hotel

"Relaxing stay at Lake Kivu"

2 nights Arrived 5 Sep 2009
"Good place to relax after trekking for four days. Great location right on the beach and we had a lovely boat trip out and round the headland to the hot springs.

Breakfast on the first morning was laid out on the beach which was lovely! Buffet meals were fine, although the prawns from the a la carte menu served on the Sunday night were fantastic!! Staff were helpful and sevice was generally good."
Good
Location
Good
Service
Good
Facilities
Good
Rooms
Good
Food
Good
Image alt

Umubano Kigali Hotel, Rwanda (this camp has since closed)

"Kigali Umabano has definitely gone downhill"

1 night Arrived 7 Sep 2009
"I last stayed here 3 years ago (and also at Milles Collines) when it was run by Novotel and it has definitely gone down hill since then. It is looking very tired and shabby.

Service is almost non-existent in the restaurant. When we went to get a sandwhich at lunchtime, we waited 15 mins before anyone could give us a menu and the drinks took another 30 mins and the food 30 mins after that. Dinner was a similar experience and breakfast, we helped ourselves...

The room (twin) was not in great condition (dirty), particularly the bathroom. We had no hot water so spoke to reception. They said they would send an engineer straightaway. After an hour and a half, no sign, so we went down to reception and were told someone would be up. By this point dirty brown hot water was gushing out of the basin tap and we couldn't turn it off! The guy showed up and turned the basin tap by turning the washer under the sink. After messing around with the shower for a while, he could not get it to work at all. There was no water pressure and the shower was dribbling cold water. He could not fix it until the next day. Reception said that they couldn't give us another room, so we made do with the cold dribbling shower! Luckily it was only one night!

William (our guide) spoke to the manager as we were checking out and he apologised for our problems, but it was a bit late by then!

I certainly would avoid this place if I was returning to Kigali. I understand that there are limited options and other places are being re-furbished currently, but this place really is not good now. Last time, my friend and I both preferred the Novotel to the Milles Collines as the service was much better! It is hard to believe it is the same place..."
Terrible
Location
Good
Service
Terrible
Facilities
Poor
Rooms
Terrible
Food
Average

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