Lake Kivu Serena Hotel

Reviews of Lake Kivu Serena Hotel

Good(70%) From 6 travellers
Excellent
0
Good
4
Average
1
Poor
1
Terrible
0
Below are independent comments from 6 of our travellers who have visited Lake Kivu Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms P from London
Arrived on: 30-Jun-2016 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Poor
Poor
Facilities:
Good
Good

Nice spot to end the holiday

The Lake Kivu Serena is not as good as its Kigali counterpart: food was especially disappointing, and the place (especially the very dated foyer) could do with a bit of a facelift. However, its beachside location makes it a lovely spot to stay at on Lake Kivu, especially after an active few days trekking.

The Congolese border and Tam Tam Beach (for much better food at Bikini Tam Tam) are just a short stroll away.

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Mrs S. from London
Arrived on: 30-Jun-2016 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Average
Average
Food:
Poor
Poor
Activities:
Good
Good
Facilities:
Good
Good

Lake Kivu Serena Hotel

A excellently located hotel that could do with a bit of a refurbishment and better staff training. As with everywhere in Rwanda, the staff were friendly, however, they were not as well trained for their roles as you would hope. As an example, one of the bellhops loaded our luggage onto a different vehicle without checking first and the bags were nearly lost when the vehicle drove off.

The pool and beachfront area are lovely and an easy place to spend a couple of days. Good location in walking distance from a local restaurant and bar.

Despite full board, we choose to eat out on the second night because the food in the restaurant was of a poor standard and very disappointing.

One larger concern -- we went to the wrong hotel room by accident and found that our key was able to open the door. Not sure if this is a larger security issue across multiple rooms but it was a little worrying.

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M & L from Vancouver, BC
Arrived on: 7-Feb-2016 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Best hotel in the area

Good location. Comfortable room. excellent breakfast buffet

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Ms J. from Dublin
Arrived on: 1-Jan-2015 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Good
Good
Service:
Terrible
Terrible
Food:
Good
Good
Activities:
Terrible
Terrible
Facilities:
Average
Average

Lake Kivu Serena Hotel review

Pool and beach available. Our guide said we should not walk outside the grounds. We requested towels at the pool from an attendant and were told to go to the beach. 15 minutes later we saw another attendant and requested towels again as the first attendant had not showed up. She brought them after a 5 minute wait. The first attendant turned up half an hour later!

We ordered drinks. They arrived about 20-30 minutes apart. Service was poor and very slow.

We were bored and considered it a very poor experience as even the boats were broken. They had a launch that only went straight out and back and one jet ski but not allowed to go beyond the hotel environs. It would be better to miss this.

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Miss F & Mr H from York
Arrived on: 14-Nov-2012 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Lake Kivu Serena Hotel review

Great quality of hotel in a prime location.

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Ms K party from Herts
Arrived on: 5-Sep-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Relaxing stay at Lake Kivu

Good place to relax after trekking for four days. Great location right on the beach and we had a lovely boat trip out and round the headland to the hot springs.

Breakfast on the first morning was laid out on the beach which was lovely! Buffet meals were fine, although the prawns from the a la carte menu served on the Sunday night were fantastic!! Staff were helpful and sevice was generally good.

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