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Traveller reviews

Travel reviews by Mr C & Ms H from Ealing

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

3

Excursions taken

0

Agent Error

Botswana between 29 Sep 2011 and 10 Oct 2011

Trip rating: Poor
"This was the most expensive holiday that myself and my friends had ever undertaken. Therefore, it was very annoying the the first day (of what was a short holiday) was ruined for all of us by a simple ticketing error.

This got the experience off to a very bad start. Once we were all in Botswana, everthing (apart from Grey Matters) met or exceeded our expectations."

Feedback response

We try very hard to make our holidays run smoothly. In this case, we made an error on the date of two regional air tickets; this wasn’t picked up by our pre-departure checks, or by our travellers before they departed.

We are grateful that they called us from Jo’burg airport as soon as they found out. (All of our travellers are given the home and mobile numbers for all of our team, plus a separate emergency 24-hour number, with their tickets.)

We scrambled to get them on the right flight, and then a second, alternative morning fight – but narrowly missed both. In the end, they reached Maun about 8 hours after scheduled. We arranged for transfers to overnight at Maun’s best lodge, and an early flight to catch the morning activity at their camp.

We’re very sorry that this trip got off to a rocky start, and they missed the first 18 hours at their first camp. Major errors like this are thankfully rare, but we’ve learnt from the experience and tightened up our checks as the result.

We’ve apologized profusely to the delayed travellers, and compensated them.

Arranged By Lucy Copson


Stanley's Camp

Stanley's Camp

"Stanley's Camp review"

2 nights Arrived 30 Sep 2011
"Great camp - nice layout and rooms, and amazing food. Woken up by a large bull elephant right outside our tent on the first morning.

The Grey Matters elephant experience was slighly disappointing. The animals were graet, but the whole experience was a bit of a cross between a circus act and a well-meaning lecture."
Good
Location
Excellent
Service
Good
Activities
Good
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Shinde Camp

Shinde Camp

"Shinde Camp review"

3 nights Arrived 2 Oct 2011
"Great all round experience.

Fantastic game viewing, with a good experienced guide (Bee). The heronry was an unexpected delight - absolutely fantastic at this time of year.

Great laid back management style at the camp from Alex and Karen in particular."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Good
Facilities
Good
Linyanti Bush Camp

Linyanti Bush Camp

"Linyanti Bush Camp review"

2 nights Arrived 5 Oct 2011
"Fantastic room and great location.

The guiding was a little less experienced that in other camps that we visited, but Gally and Butler were very nice people."
Good
Location
Excellent
Service
Good
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Good

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