Africa: Reviews from our travellers

"I had a great time. I just wish it had been longer

Suggestions to help us improve our trips or our service:

None" Read full review: 7 nights in Africa; 6 on a Zambia safari

"We chose Expert Africa on the recommendation of a close friend who had used the agency a couple of years ago. We are so glad we did!

We dealt with Maruska, who was amazing. She is knowledgeable, efficient and our questions (which seemed endless) were answered promptly and cheerfully. We were particularly impressed that Maruska put us in touch with a colleague in the UK office because she was not as familiar with the Seychelles. Admitting that, and getting us the information, is not something everyone is good at doing.

The Zambia portion of the trip was amazing and exceeded all of our expectations. The camps Maruska suggested were excellent - she asked us lots of questions and really tailored the experience to our preferences. She was very familiar with all the camps and her comments were spot on. We would definitely go back to Zambia.

We enjoyed the Seychelles. Seeing those amazing beaches and swimming in the warm ocean was delightful.

We would recommend Expert Africa." Read full review: 18 nights in Africa; 10 on a Zambia safari

"Logistics ran very smoothly - I was expecting hiccups from previous African experiences. It was remarkable that people on the runway were expecting us and provided guidance to the next plane.

We created very happy memories for the Riley family" Read full review: 41 nights in Africa; 8 on a Tanzania safari

"Everything was as advertised and planned. Not one problem.

Loved the Lodge and being there. Would use Expert Africa again if i rerun to Africa." Read full review: 3 nights in Africa; 3 on a Botswana safari

"Such a wonderful experience amongst some of the beautiful creatures with which we share this planet.

Combining the peaceful vegetarian Mountain Gorillas in the dense green forests of the Virungas, with the dusty, teeming expanse of the Maasai Mara at the time of the Great Migration gave a tremendous contrast in atmosphere and context.

Very good sighting experiences in both Rwanda and Kenya with knowledgeable guiding from local people with a real connection to the environment they were working in.

This was my first safari, and I think that if you appreciate the peace and grandeur of nature's wonders then there can be no better way to de-compress from everyday life than time spent in a camp like Naboisho.

Suggestions to help us improve our trips or our service:

The brochure is quite a piece of work !

I know such collateral is tremendously labour intensive and expensive to produce but I do very much appreciate it and I think it does articulate well your expertise and commitment to this market. If I do come to plan another African trip, it will be my go to resource." Read full review: 11 nights in Africa; 5 on a Rwanda safari

"Wonderful!

We saw and experienced and met some great people and visited some fantastic camps!" Read full review: 13 nights in Africa; 11 on a Botswana safari

"This was another well organised and excellent safari from Expert Africa. Yet again their expertise and advice on where to go within Zimbabwe proved to be correct. The camps and activities were exacly as descrived and while the game viewing was not possibly as good as we have experienced elsewhere, that's not EAs fault, and we know only too well that the wildlife do not always co-operate.

Nick Scott handled the vast majority of our queries and booking although Claire took over towards the end as Nick had left the company.

We would not look elsewhere when booking a trip to southern Africa and would heartily reccommend them to anyone considering a trip to that region.

Suggestions to help us improve our trips or our service:

We can't think of anything that we could fault with, just keep providing the same wonderful service." Read full review: 10 nights in Africa; 10 on a Zimbabwe safari

"Feedback by Hitoshi E.

Good Points:
1 Firsthand Information
Expert Africa offers firsthand information to their customers. Information is the latest and non-biased.

2 Quick Responses
Sarah answered my queries swiftly despite a time difference between London and Tokyo. She also gave me appropriate options. Without her professional support, I could not make this Botswana safari tour come true. Thank you so much!

3 Flexibility and Efficiency
When I asked Chris to change my itinerary, he rearranged my trip plan perfectly in a short time. I was amazed at his flexibility and efficiency. Thanks a lot, Chris!

To be improved: Warning for Coldness Needed. I wish I were informed more thoroughly of how cold it is in July in Botswana (especially during morning safaris). I brought a light down jacket. But it was not enough. I needed a heavier one. .

As I told Chris on the phone, I am a stage-four lung cancer patient. My doctor said I would probably be able to live another six months or so. If I live longer than that, I will try our second African safari tour next year. Then I wish to travel with Expert Africa again. See you then!

Feedback by Kazuko Enda

We are glad to have chosen Expert Africa.

Reliability was the No. 1 criterion.
Good points: quick responses to our inquiries, perfect arrangements, good reference documents, and emergency response.

This trip was to be a once-in-a-lifetime trip, but now we wish to do it again!" Read full review: 6 nights in Africa; 6 on a Botswana safari

"This was a trip of a lifetime. We had a magical time.

Maruska did an excellent job of putting together the perfect itinerary for our family. I had started with only two places in mind: Victoria Falls and Etosha National Park. I would say Chobe River experience was a highlight and I didn't even know about it until Maruska brought it up. Thank you for everything.

My friends have already started to ask me about our experience and I'm definitely going to recommend that they use Expert Africa in planning their trips to this wonderful continent." Read full review: 17 nights in Africa; 9 on a Namibia trip

"All comments have been made. With regards to my comments on the car hire I realise that that was by far the most common vehicle but maybe you travel agents should put a bit of pressure on them to look at alternative types. If we had had 4 people in the vehicle then their luggage would have been severely damaged by sliding around and being covered in dirt. At the very least there should have been straps provided to hold things in place.

We were very impressed with Wilderness Safaris. As I mentioned they came with us to the car hire place and out to the vehicle and helped us sort both the paperwork and the vehicle checks.
At the end they then took us through the express check in desk thus avoiding a lengthy queue. Excellent service.

All in all a very good trip, even if a little tiring and stressful at times with the driving (but we didn't get a puncture). Frankly I am amazed that you even recommend a standard two wheel drive car over those roads. We saw virtually no other cars like that.

Its an interesting point but you don't actually need the 4WD facility but you do need the ground clearance and chunky wheels/tyres.

Finally thank you for organising the trip, everything worked fine." Read full review: 19 nights in Africa; 17 on a Namibia trip