Africa: Reviews from our travellers

"We were impressed with the selection of accommodation and help and organisation from Expert Africa. Have highly recommended them to other potential traveller as a knowledgeable and most helpful travel agent with a sound knowledge of recommendations in visiting the area.
Suggested additional tours were excellent

Thank you very much.

We thoroughly enjoyed working with your professional service

Suggestions to help us improve our trips or our service:

Would further suggest that you recommend your clients take the flight over Sossusvlei and the morning drive arranged by the Lodge to Sossusvlei itself. Both these activities were excellent and most enjoyable." Read full review: 15 nights in Africa; 14 on a Namibia trip

"We felt always very safe, because the support services were always there when we needed them (transfers, flights, guides).

Some camps turned out to be much better than others; might have to do with the size of them too, and of course, to their management team.

Suggestions to help us improve our trips or our service:

Maybe you should inform people of the cold weather in some of these camps at this time of the year. We did not bring warm enough clothes; some people even had ski masks, that in the early morning drives were nice to have.

About the luggage restrictions, we were appalled to see that we were the only ones complying with everything. We found bags with wheels (actually provided by travel agencies), people carrying 2 or more bags each, plus their handbags and photo equipment. I even heard of people travelling with hair drivers. Some had so much photographic equipment that they needed and extra car to bring it to their camp. So much that, while we were 6 people per jeep, they only had 3 per jeep. This last was, as always, in Chitabe.

Of course, no bag was ever weighted anywhere or even measured. I had such a rough time finding the appropriate bags for this trip that I felt really stupid being one of the few complying with the strict rules." Read full review: 10 nights in Africa; 8 on a Botswana safari

"This was an absolutely fantastic trip - a holiday experience of a lifetime.

I was so close to giving up on the idea of a safari as I couldn't summon up the courage to fly in a light aircraft and camp in a dome tent with wild animals so close by on the other side. Then thankfully, Expert Africa came up with the idea of travelling overland from Maun to Xakanaxa and staying in a lodge and then going on to Little Kwara by boat.

The service from Expert Africa has been absolutely first class (I almost never have cause to give such high praise for service and it is not given out lightly). I raised many questions before having the courage to book this holiday and all were answered honestly, very promptly and without impatience. The almost 24 hour service was useful for me as I live in Australia. I only wish I could experience this level of service more often in my life, I know this sounds like an ad, but credit where credit is due.

Suggestions to help us improve our trips or our service:
Regarding the quotation: It did seem very expensive but we normally travel on a budget and I normally get several quotes before making a booking. On this occasion I didn't. It was also more difficult to compare prices because we paid in sterling and we live in in Australia and normally use AUD.

I have also dealt with Gwynneth and Megan and give them the same high rating as Maruska. The excellent communication between the London and New Zealand offices was seamless." Read full review: 7 nights in Africa; 7 on a Botswana safari

"Absolutely first class. For me this was the trip of a lifetime and I got my complete wish list. All arrangements went very smoothly and I thoroughly enjoyed the whole trip. Friendly, helpful staff everywhere and if I could go back I'd go tomorrow. Many thanks to all involved at Expert Africa and Wilderness Safaris.

I can even smile now at the memory of being whisked away in an air ambulance to Hospital for a night after breaking 4 ribs in an accident which was all my fault. Thanks to all who helped, especially Fatima at Little Kulala who deserves promotion.

Suggestions to help us improve our trips or our service:

Just keep doing it!" Read full review: 16 nights in Africa; 14 on a Namibia trip

"It was a great experience. Drove almost 5,000km with no punctures in 2WD SUV.

The planning and booking were made an easy experience with excellent first hand knowledge which was so helpful.

The Namibia Guide book was the most useful we have ever had with so much useful detail.......perhaps it should be suggested to help planning as there is so much useful info.

10/10 to Expert Africa

Suggestions to help us improve our trips or our service:

Not really." Read full review: 18 nights in Africa; 17 on a Namibia trip

"When asked we would, and have recommended Expert Africa. Nick, Chris and Megan have all been very responsive, knowledgable and gave considerable guidance and listened quite carefully to our needs and expectations.

As you are very much aware this being our third try, I must admit my expectations were not as high as they were two years ago, thus the joy way that they were exceeded by a significant margin.

The extraordinary Wildlife, both birds and Mammals and the different eco Systems that we encountered them in throughout the journey. The people of Botswana were most helpful, polite, knowledgable and carried a fine sense of humour. They realise that the protection of their lands and wildlife are key to the sustainable Safari trade and defend these traits with great passion. There were some exceptions, which I have mentioned per camp.

The planning was good, now that we have been, we might have more input, should we be going again. I think that the areas need to be visited in a different season to obtain a proper perspective. We did expect a greener, wet time, but Mother Nature stopped the rains in Mid March.

The overall quality of the Camps did vary more than we expected, in that we presumed that they were of equal value/cost. This I believe is more an issue with the management of such as opposed to the actual staff.

All areas

Suggestions to help us improve our trips or our service:

Face to face meeting prior to and after for follow-up, if possible with contact.

This is not intended as a criticism, as I was going to suggest it and like most got lazy and distracted. Will come up to see you all soon.

Donald and Susan" Read full review: 14 nights in Africa; 10 on a Botswana safari

"There is no other word than Perfect to describe my holiday. From the initial contact with Expert Africa to arriving back home.
Travelling on my own worked beyond my expectations - people were friendly and inviting.
Two things will stand out in my memory forever - spending 20 minutes within 50 meters of a black rhino and walking the trails in Damaraland with that exhilirating feeling of complete silence and vast emptiness.

A warm thank you to the whole Expert Africa team and especially to Gwynneth.
/Charlotte" Read full review: 13 nights in Africa; 12 on a Namibia trip

"Our trip to Botswana was an amazing holiday and unfortunately a 'one off'.

Despite a short delay in Maun which was dealt with quickly and efficiently by Beverly of Mac Air, everything went according to plan thanks to Megan's help and advice. The game drives, lodges and even the wildlife far exceeded our expectations." Read full review: 13 nights in Africa; 9 on a Botswana safari

"We really loved every minute of our holiday in Botswana!! From the places we saw, the quality of the camps and the services they offered, the food, all the incredible experiences ...

Not only the safaris were awesome but we met fantastic people and fell in love with the country. It was very sad when the holiday came to an end but we consider ourselves extremely lucky to have had the opportunity to go. It has been one of our best holidays and we will never forget it!!

Suggestions to help us improve our trips or our service:

Thank you Megan for having organised an amazing holiday for us! We went in occasion of our 10th wedding anniversary and in all the years to come we will always remember what a fantastic time we have had and how special our celebration has been." Read full review: 12 nights in Africa; 9 on a Botswana safari

"There is no doubt that Botswana is truly an amazing experience. The wildlife is outstanding, the locations wild and remote, the camps are fantastic and it is a humbling experience to see the daily life and death struggles of animals trying to survive.

We travelled with Wilderness safaris - our second time - but I feel their objectives and ours were not entirely matched. I would take great care to ensure you get what you want.

A couple of minor gripes first. I know Expert Africa passed on our dietary (veggie) requirements but when we reached our first (not Wilderness) camp these were not quite correct. On passing back through Maun the next day we spoke to Wilderness direct and while these requirements reached the first camp they did not reach camps 2, 3 and 4. Camp 5 had them but I think only through the feedback given at camp 4. The camps mostly got it once told but on one transfer between camps we were given a meat sandwich on leaving and a meat salad on arriving.

As per my Khalahari Plains feedback there were flight problems and once delayed, because they have pre allocated your guide, activities did get very slightly compromised. This leads onto my major concern.

In the 2 years since our last visit the emphasis of Wilderness seems to have changed. They seem more focused on providing luxury rooms and slick appearances than on providing a true wilderness experience. Out of the 100 or so guests we met probably less than 10% were repeat visitors. They seem all out on attracting rich 1st time bucket list guests. The type of guests who are often more into the quality of the rooms and service rather than on the quality of the activities.

During our 15 days we spend 8 days in the company of very nice people who were on their first ever safari and at their first ever camp. This included the 3 days each at Little Vumbura and Chitabe.

The allocation of guests to guides is sorted before you get to camp. It needs to be more flexible. When we checked into Chitabe we had been 10 days on this trip (and 14 days on a previous). The camp management knew this. Yet they still put us with a couple of elderly sisters on their first ever camp. As much as they were very nice people our objectives and requirements were different. This should have been patently obvious (it was to the guide).

We knew, after 3 weeks in total on safari the differences between a Kudo and an Impala and a lapwing and a roller, While the guide did an admirable job of trying to manage the disparate needs of the guests it never quite worked. On our first morning at Chitabe we were half an hour late setting off because the ladies had not brushed their teeth or brought their kit for the morning drive.

After 6 days at LV and Chitabe we were bristling with frustration at the basic mismatching of guests' experiences.

(The day after we left Chitabe we understand their was an incident in our "old" truck where 2 people wanted to leave lions in the process of killing a buffalo whereas 2 wanted to watch the whole process. That should be sorted in the allocation process rather than leave some guests unfulfilled and some gusts traumatised.)

Would I travel with Wilderness again. Possibly but I would look at other companies too. If I were to go again I would be much more demanding and want:

1) A sensible allocation of guests - a sensible matching of experience. I recognise that it might not be possible to avoid first timers but experienced visitors should not be matched with people at their first ever camp.
2) If you want to occasionally go out all day (and not just morning and evening) say so before you go so that this is built in. Repeat what you want when you get to each camp.
3) Clarify whether you want to watch a kill in all its detail - its not likely to happen but if it does its a bit late to sort out conflict.

It just seems to me that Wilderness are becoming more focused on providing a 5 star "hotel" service rather than their core activities." Read full review: 16 nights in Africa; 16 on a Botswana safari