Africa: Reviews from our travellers
Latest news: unedited reviews from Expert Africa's most recent travellers
"Trip to Namibia"
Some anxieties about the car hire - our delayed flight to Windhoek put us under pressure and the clerk on the Budget desk when we collected the car was not particularly helpful. The second spare tyre which we had ordered was not in the car and had to be sent for, delaying us further, and at that stage we were worried about getting to our first hotel before nightfall. The various instructions you had given us about car hire were slightly confusing.
However, when we had to purchase a new tyre after a puncture, Budget were helpful on the phone, the staff when we returned the car were excellent and our credit card has now been refunded with the cost of the tyre.
Suggestions to help us improve our trips or our service:
I would very much have preferred to have had a printed feedback form which we could have filled in during our flight home.
I know that this web version is helpful to you in that it is quicker for you to process, but you would have had more immediate (and possibly therefore more accurate) feedback had you enclosed a printed form with our tickets. On the flight we would have discussed our responses together under circumstances in which there was nothing else of particular importance for us to do." Read full review: 24 nights in Africa; 12 on a Namibia trip
"Overview"
Game viewing bit disappointing at Lebala with hindsight but as virgins we still enjoyed it. Rooms and camp very good.
Little Kwara very enjoyable.
Nxabega stood out though, as a superbly-run camp, with a truly wonderful atmosphere. Grant and Dimari really set the benchmark.
Game best at Sandibe but what a miserable dump by comparison to Nx.
The transfer processes worked very well and once we knew the score, we relaxed totally about moving from camp to camp, and this really helped make the whole thing more enjoyable compared to hacking around India or wondering if the planes would fly in South America.
Zimbabwe day trip was worth it although we got stitched up by Zambia immigration, they hadn't given us a multiple-entry, only a double entry visa but this was not clear.
Suggestions to help us improve our trips or our service:
Take note of any unusual situations (eg airstrip down) and set expectations accordingly.
Check game viewing status / concession conditions closer to the off, maybe it would be better to switch (eg Lebala was only worth 2 nights due to so much empty burnt scrub).
Transfer from Livingstone to Lebala took a while; no food on the Proflight transfer, no food opportunities at Livingstone airport (only coffee) or en route (Kasane airport not selling food) so we were starving by the time we got to Lebala; it would have been good to arrange some opportunity to eat or buy food at some point. Maybe include a visit a cafe / restaurant in Kasane town, as there is plenty of time ?" Read full review: 14 nights in Africa; 11 on a Botswana safari
"Another excellent trip by Expert Africa"
We will definately be using Expert Africa for our next African trip.
Suggestions to help us improve our trips or our service:
The maps for South Africa, especially Cape town were not as clear as Namibia. We used our Sat Nav and that got us around without any problems." Read full review: 13 nights in Africa; 9 on a South Africa trip
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The Seychelles is definitely a location we would consider for a return visit.
Suggestions to help us improve our trips or our service:
Not really - all the transfers and pick-ups were handled efficiently and with courtesy." Read full review: 5 nights in Africa; 5 on a Seychelles holiday
"Sad to leave"
If there was a downside it was that perhaps on a few days we ended up having to drive for longer than was comfortable. However, I knew it was an ambitious programme which was necesary in order to see and do everything that we could. If there is any blame attached to this, it rests solely with me.
I would not hesitate in suggesting Namibia as a self drive destination - although a high clearance vehicle is almost compulsory in some parts.
Many thanks to you all for making it happen." Read full review: 18 nights in Africa; 16 on a Namibia trip
"Tanzania: 4 camp safari holiday"
"A Wonderful Holiday in Namibia"
We realize that everyone as different tastes and desires. Some prefer "resort" lodges, which are fine in many instances providing there are activities there to justify the cost. However, there are times that a nice B & B like Termite Hills or a hotel like the Makalani in Tusemb are quite satisfactory (if available of course).
Suggestions to help us improve our trips or our service:
We would not hesitate to have Expert Africa help us plan and arrange our next Africa adventure." Read full review: 19 nights in Africa; 17 on a Namibia trip
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Suggestions to help us improve our trips or our service:
Maybe some more attention for Kafue would help the development of this enormous park. More facilities and more tourism may help in the struggle against poaching.
The same goes for Kasanka which is interesting for birders." Read full review: 22 nights in Africa; 14 on a Zambia safari
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We also had one more driver for a short journey who was good, we were met at the airport and escorted through customs and on the way home looked after well also, we even received a call from Wilderness Safaris on our return to the airport to ask if everything was ok.
Suggestions to help us improve our trips or our service:
Nothing major, we were dealt with at all levels in a professional manner, even when Claire was out of the office we had Ellie to cover who was equally knowledgeable about the trip.
I think the Heuglins Lodge info needs to be updated as the pictures are not representitive of the actual." Read full review: 7 nights in Africa; 6 on a Malawi trip
"Wonderful trip to Southern Tanzania"
We were fortunate to have had some of our best ever wildlife sightings. Mwagusi and Beho Beho certainly are best in class in our experience and Pole Pole made for a lovely relaxing option on the coast.
Suggestions to help us improve our trips or our service:
Keep doing what you do and we'll keep being customers" Read full review: 15 nights in Africa; 14 on a Tanzania safari