Travel reviews

Travel reviews by Family L - Kansas


Exceptional trip

On this trip, I visited South Africa & Zambia between 14-May-2017 and 28-May-2017 and I travelled with 4 other people.

Overall my trip experience was:

ExcellentExcellent

This was a trip I've dreamed of taking for 50 years, and it did not disappoint. Our team member, Maruska, was exceptional--as an example, when I first spoke with her, I rambled for about 15 minutes telling her all I wanted our trip to be. She listened patiently, then said she'd like to summarize what I've said to see if she understood correctly. In 3 minutes flat, she succinctly and accurately summarized all I had said AND attempted to say far more accurately than I did. That was the first indication of her insight, and every single dealing that followed reflected her keen professionalism and knowledge, plus she was always pleasant to deal with. Another example--my husband hadn't done any research on safaris, so was surprised and disappointed at first to learn what the trip should cost, even though the price was quite reasonable by safari standards. I suggested we schedule a conversation with Maruska so that he could discuss his concerns with her. After talking with her for 5-8 minutes, he relaxed, for he could tell from her comments and how she answered his questions and the options she presented that she was well versed in what she did and had truly put together an excellent package for us. When our daughter became ill at our first stop and the medic recommended we delay our trip by a day, so I sent an SOS to Maruska. Within an hour she telephoned me back, and within the second hour she made all of the necessary changes to our itinerary. She is a delight to work with, remarkably knowledgeable, efficient, helpful, and ever so pleasant!

Suggestions to help us improve our trips or our service:
Can't think of a thing, we are 4 very satisfied customers.

I stayed at and have reviewed:

Place Overall rating
Avani Victoria Falls, Zambia
15-May-2017 review: Avani Victoria Falls review
ExcellentExcellent
Flatdogs Camp, Zambia
19-May-2017 review: Flatdogs Camp review
ExcellentExcellent
Kaingo Camp, Zambia
22-May-2017 review: Kaingo, a dream realized
ExcellentExcellent
City Lodge OR Tambo, South Africa
26-May-2017 review: City Lodge OR Tambo review
GoodGood