Travel reviews by The H family from Surrey
Total number of trips
Lodges stayed in
Great help and patience
Tanzania and 1 other country between 27 Jul 2010 and 11 Aug 2010
Suggestions to help us improve our trips or our service:
Nothing to add... great service"
"Plantation Lodge - friendly and convenient"
"Lemala - Great location for the crater"
Nomad Serengeti Safari Camp
"Nomad camp...just perfect"
Breezes Beach Club
"Breezes - Started badly but came good in the"
Breezes have sincerely apologised for the mix up and initial unrest to the guests stay. To make up for it, they upgraded these travellers rooms which would have been a significant additional cost and made many other gestures that resulted in a very enjoyable stay. This does not surprise us at all, as Breezes have always valued their guests very highly.
These travellers did phone us on the first day, and have given us some credit in helping to get things sorted out which is very kind of them. However when we called Breezes, they were already well on the way to resolving any issues. Although we do like taking credit when it is due, in this case it was Breezes who sorted everything out.
This is the first time this has happened to one of our travellers at Breezes and we do not expect it to happen again. It was an unfortunate but rare mistake and Breezes were very sorry about it. In our experience this sort if thing is very out of character for this hotel.