Africa: Reviews from our travellers

"Very well put together itinery and we were impressed by the precise puntuality of those meeting us and delivering us at various places.

Suggestions to help us improve our trips or our service:

We found out latterly that it is possible to go onto BA website just before 24hours before take off and purchase (if there is room) greatly reduced upgrades to Premium Class, which we would have like to have been told." Read full review: 15 nights in Africa; 7 on a Tanzania safari

"Bottom line we enjoyed our trip a great deal and thought it was money well spent. Our guides Eric, Emmanuel and Jackson and their vehicles provided us opportunities that may not have been present if we were sharing vehicle or along with a group. The (3) gentlemen were very professional with a sincere interest in our well being and happiness. The lodges and camp were comfortable and had great staffs.

A few notes of what was not, it was not hot, there was not a lot of bugs, there was no traveler sickness, there were no bad meals, there were no cold showers, there was not dry/brown surroundings, there was no concern for safety.

Thanks again for all your help with our trip and we will recommend your services to our friends and family. Someday we hope to visit Africa again and have so many wonderful memories from this trip. Happy New Year to you and your staff.

Suggestions to help us improve our trips or our service:

Our transfer from Olakira Camp (Serengeti) to Rhino Lodge (Ngorongoro Crater) was a full morning and we did not arrive until after 2:00 pm which was past lunch serving period. The Rhino Lodge kitchen staff really went out of their way to get us a hot lunch and it was very good. It may have been better for Olakira to send us off with a box lunch?

Either way, Pam and I were not concerned and the meal was worth the wait. We just hoped we did not put the kitchen in a distressful position." Read full review: 13 nights in Africa; 5 on a Tanzania safari

"Overall, a good combination 5 Nights in Ruaha and 4 Nights on Mafia. Would definately consider going back to Ruaha at another time to see it in the dry season.

My generic comment about the trip was Ellie at Expert Africa. She provided excellent advice, information, suggested itinaries, alternative and answered a number of silly questions. In fact when BA cancelled our flight back from Dar es Salaam, she even contacted us to see if BA were sorting it out and we were being looking after. we then had a number of text (SMS) exchanges as she check status, etc.

Apart for the BA issues above, everything worked out exactly as planned, being met and escorted between each transfer point.

I would definately consider using Expert Africa again (especially Ellie) and no hesitation recommending to friends, etc.

Suggestions to help us improve our trips or our service:

I would recommend reviewing you entries for Kwihala as the basis for the camp seems to be changing. In particular I understand it will no longer move and that the Bucket showers will be replaced by a normal shower.

The brochure, made me think where we might go, the web site help narrow down the options and Ellie provide the detailed knowledge and advice to finalist the trip including quotations. All elements were intrical and the speedy, informative response of Ellie was a key factor in choosing to book with Expert Africa. I did contact 3 providers with my initial ideas and Ellie initial response was by far the best." Read full review: 11 nights in Africa; 10 on a Tanzania safari

"This was a magical trip, well planned (for example spending New Years Eve at Swakopmund where the parties occur) and included some excellent sceneary and sites.

Thank you for yor experise and help" Read full review: 16 nights in Africa; 14 on a Namibia trip

"We really enjoyed the trip and having already climbed Kilimanjaro we certainly saw everything that is good about Tanzania and being able to combine the mountain regions, safari experience and the beaches of Zanzibar was brilliant." Read full review: 18 nights in Africa; 5 on a Zanzibar holiday

"We had a fantastic holiday - lots of relaxing doing not a lot, some sightseeing and some days walking.. We achieved our aim of a hot Christmas and seeing some cricket abroad - A promising recipe to be repeated with or without the cricket.

Suggestions to help us improve our trips or our service:

No - all was fine - if we had a glitches they were sorted out as we went along which is why we will use the company again - our holiday was trully tailor-made for us - thank you." Read full review: 15 nights in Africa; 8 on a South Africa trip

"we thank expert africa and specialy Sabina for the professional assistance and organisation. Thanks to your suggestions we had a perfect and very well planned voyage. We will use expert africa for our next trip (we hope to go to zambia or tanzania....)

Thank you." Read full review: 11 nights in Africa; 11 on a Namibia trip

"Excellent throughout, well organised and lovely lodges/hotels - except overnight at Joburg airport hotel

Suggestions to help us improve our trips or our service:

Excellent brochure - Nice to have a brochure with good quality maps rather than simplistic illustrations." Read full review: 19 nights in Africa; 12 on a Namibia trip

"This was the holiday of a lifetime, everything ran smoothly and the organisation of the whole trip was very good.

We are quite widely travelled and rarely return to the same place but we would certainly return to Tanzania and Zanzibar with Expert Africa.

Suggestions to help us improve our trips or our service:

Everything went so smoothly I really can't add anything at all." Read full review: 13 nights in Africa; 7 on a Zanzibar holiday

"This week fitted in very well indeed with our overall plan (which was centred on visit, largely arranged by ourselves, to family in Rwanda after leaving Zanzibar). Eco & Culture Tours service was confined to moving us between airport, Serena and Mbweni.

They performed all this perfectly, except perhaps the last occasion when the planned car was a little late because all the petrol stations were closed by power cuts, so quite understandable. Replacement vehicle arrived very promptly.

Suggestions to help us improve our trips or our service:

No further comments.

We had heard of Expert Africa from someone who had been to Namibia with you, and you obviously knew the area very well; we did not seek any other quotations. In the event it was, for us, a good decision not ot try and squeeze in a short game park visit." Read full review: 6 nights in Africa; 6 on a Zanzibar holiday