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Traveller reviews

Travel reviews by Mr R & Mrs S from Southsea

Review Distribution

Excellent
Good
Average
Poor
Terrible

Total number of trips

1

Countries visited

1

Lodges stayed in

5

Excursions taken

0

Excellent...Sabina was outstanding

Namibia between 14 Jan 2019 and 26 Jan 2019

Trip rating: Excellent
"From our initial contact with Expert Africa to the conclusion of our trip, the service we received, primarily from Sabina, was outstanding and excellent in every respect. We had an initial problem with our Hire Car and Sabina took it upon herself without prompting to resolve the matter....in our opinion going above and beyond the call of duty to resolve matters to our complete satisfaction.

Always positive, adopting an ‘can do’ & ‘can help’ attitude, nothing was too much trouble for Sabina and we’d be very happy to recommend Expert Africa and Sabina for anyone considering a trip to Namibia. Our trip was certainly an ‘adventure’ but we were reassured that with the backing and support of Sabina and her office, we were in good and safe hands.

It has been a pleasure to use Expert Africa and given another future trip we will certainly use them again."

Arranged By Sabina Hekandjo


Okonjima Plains Camp

Okonjima Plains Camp

"Okonjima Bush Camp was our favourite Lodge "

3 nights Arrived 14 Jan 2019
"As the Okonjima ‘Plains Camp’ was closed, we were upgraded to the ‘Bush Camp’ on arrival for our 3 nights stay.

From being greeted by ‘Ben’ at the Game Reserve’ entrance to the accommodation, staff, food and game drives, everything about this lodge was excellent, to a very high standard, and a charming place to be. We would definitely recommend this lodge and return if in Namibia again.

We visited the ‘Plains Camp’ which was very sad pleasant but not on the same level nor class as the ‘Bush Camp’...Pay the extra, it’s worth it"
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Onguma Bush Camp

Onguma Bush Camp

"Slightly Disappointing"

2 nights Arrived 17 Jan 2019
"This Lodge was pleasant but we had a few problems.
The lodge and facilities were Tired.
Dusty room...flies on window-sills and dust on tops of bedside light bulbs.
Some Sun-bed mattresses ripped along top.
Towels on sun-beds not cleared away (@ 19:00)...eventually done at 19:10 but the beds weren’t put straight.
1 Sun-bed frame rusted through.
No shower hot water day 1. Eventually fixed.
Requested a specific table for dinner but it didn’t happen...
There doesn’t appear to be anyone on the case to maintain and improve standards
Apart from Mercia, the duty manager, there do not appear to be any other women workers! So no feminine touch.

Of the 4 lodges we stayed at, this was our least favourite although the restaurant and food were very good. My wife went for a Spa Treatment at ‘The Fort’, also part of the Onguma complex and this was on a better and higher level."
Average
Location
Good
Service
Good
Facilities
Poor
Rooms
Average
Food
Excellent
Ongava Lodge

Ongava Lodge

"Beautiful Location, Excellent Service"

2 nights Arrived 19 Jan 2019
"From being greeted by Andriano, to leaving, a great Lodge in every regard.

Our room was charming and well appointed. The staff were very attentive and helpful. The restaurant and food a delight. As it was dark by the end of our evening meal, and there was the possibility of wild animals in the vicinity of our room, we were personally escorted back to our lodge room by an ‘armed employee’ which was reassuring.

My wife did a game drive which she loved....well organised and informative. Overall a great lodge which we would recommend."
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Excellent
Facilities
Excellent
Camp Kipwe

Camp Kipwe

"Excellent Lodge..after a Tough/Hard Drive"

2 nights Arrived 21 Jan 2019
"Camp Kipwe is not a place for the faint hearted to travel to. Really isolated after a good 3 hours of hard dirt-track driving but the isolation, quietness and amazing scenery made it worthwhile.

We were greeted by the Manager, Sarah, but she was pretty invisible apart from that. That said, here staff were all very helpful, charming and attentive. The ‘Viewpoint’ climb for sundowners was worth it with amazing views. Great selection of Virgin & Alcoholic Cocktails at the top plus a nice complimentary offering of canopies awaited guests on arrival. The evening dinner was excellent and on our 2nd / final night we were treated to dinner with 2 other couples / guests to dinner by candlelight by the Boma Fire...a unique and pleasurable experience where the food, staff and service were all excellent.

For those requiring ‘wifi’, there wasn’t any and unconvincing excuses were given as to why not...the bottom line in my opinion is that the management / owner didn’t appear to want to pay for the technical solution which is available these days.one other guest commented that like water & electricity, in this day and age WiFi is essential and assumed to be provided. While the Expert Africa information pack referenced this to be the case, we couldn’t find reference on the Camp Kipwe website that WiFi wasn’t available (mis-selling??!!).

Come on Management....it is 2019!!!

Also, insufficient umbrellas by the pool...just 2 for 5 sets of sun-beds."
Excellent
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Good
Food
Excellent
Facilities
Excellent
Cornerstone Guesthouse

Cornerstone Guesthouse

"Excellent Guesthouse"

3 nights Arrived 23 Jan 2019
"We spent 3 very nice nights at The Cornerstone Guesthouse and Peter (the owner), Ramona (front of house) & all of the staff were charming, helpful and made our stay very enjoyable.

We were less impressed with Swakopmund as a town but this was just a personal view.

We eat at 3 restaurants....The Jetty 1905, The Tug, and The Fish Deli...all were good...& we’d recommend all 3."
Excellent
Location
Excellent
Service
Excellent
Facilities
Excellent
Rooms
Excellent
Food
Excellent

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