Africa: Reviews from our travellers

"All went very smoothly.

The meet and greet at Kigali was spot on and the Primate Safari rep was there with my name easily visible on a prominent sign and waiting for me. he introduced me to Sula who would be my guide for the rest of my 12 days in Rwanda.

The whole trip worked extremely well without any hitches." Read full review: 13 nights in Africa; 12 on a Rwanda safari

"This is the 5th time to Tanzania. Our trip to the Selous gave us our real bush experience (which we love), then a bit of luxury. We appreciate being able to combine both and still be all safari (not being ones for beach stays).

From start to finish our trip went well. There were no problems with any of the organisation and we really appreciate the planning by Expert Africa and have recommended you when talking about trips to Africa.

Suggestions to help us improve our trips or our service:

So far we have not had any worries or problems so more than happy with your service." Read full review: 14 nights in Africa; 12 on a Tanzania safari

"Our 3rd trip with Expert Africa and as with the trips to Tanzania and Botswana the organisation was faultless and the advice on timing and choice of camp excellent." Read full review: 12 nights in Africa; 10 on a Zambia safari

"The camps we visited were great. But you could just as easily book them directly and frankly, I wish I had done.

We needed a transfer from the local airport to Mumbo Camp and for this were presented by EA with an invoice for about £600. I queried this and got a response fro EA that I found both patronising and condescending. It transpires that EA does not supply the transfers and knew very little about them. Apparently, it goes through a whole load of intermediaries who all seem to add a slice. You are much better going direct.

In the end I used a local taxi firm and did the transfers for about £100 from Andrew at Anake Taxi, Excellent firm, use them if you need a taxi in Malawi, we found him safe and so ignore the scare stories.

So the EA website is great but the level of support knowledge and expertise I found to be a long way below "expert" as I think I managed to do a better job myself.

I have been on many safaris over many years and used agencies before but found EA to be the least useful of any to date.

I will book with the camps directly in future or with a different agency." Read full review: 4 nights in Africa; 2 on a Zambia safari

"We are really happy that we booked with Expert Africa. Richard is very knowledgeable and easy to talk to. I think our first phone call must have been at least an hr long as we discussed every option.

We were really happy with the places he recommend and with the final trip schedule. He gave us good advice about not paying extra to have a freight seat on the planes. We were a little over the max bag weight but we were not asked to pay anything.

We were grateful that he let everywhere know about Sarah's leg injury in advance as it meant all the camps were prepared for us.

We had an amazing holiday and would love to travel with Expert Africa to Kenya again." Read full review: 16 nights in Africa; 15 on a Kenya safari

"Our trip was mind blowing.

Richard Ball was instrumental in building the picture in our minds of what the trip could be like and he was definitely spot on about Gomoti Plains Camp! Megan Green delivered a perfect execution throughout including at the very last minute to arrange an additional activity as we were flying out to Africa.

Advice on photography by Chris McIntyre was helpful and really beyond the call of duty.

We thank everyone on the team and we look forward to working with them for our next trip!

Suggestions to help us improve our trips or our service:

The detailed knowledge that the staff have of the different camps including sightings and camp characteristics distinguishes Expert Africa from the many other operators we approached and really helped us in deciding what to do/where to stay. Their advice on travelling with children was also spot on and very helpful.

Perhaps more focus could be provided as the trip is planned on the safari guides, as they really make the difference to one's trip (even if we appreciate travellers cannot choose who they will be guided by).

Looking forward to the team living up to our newly heightened expectations for our next trip!" Read full review: 12 nights in Africa; 8 on a Botswana safari

"So glad we engaged Expert Africa.

The expertise of Freddie and others proved to be the determining factor, we believe, in the "trip of a lifetime" for my 24-year-old daughter and me.

Thanks and keep up the great work." Read full review: 5 nights in Africa; 5 on a Zambia safari

"Brilliant trip - just what we wanted- rustic but comfortable with decent food.

The guiding was fantastic!" Read full review: 11 nights in Africa; 9 on a Zambia safari

"We had a wonderful holiday in Zanzibar and owe a big thank you to Jessica at Expert Africa for making sure that the accommodation was top notch and that everything went super-smoothly for us." Read full review: 14 nights in Africa; 12 on a Zanzibar holiday

"Expert Africa was great to work with and Ellie was on top of everything." Read full review: 15 nights in Africa; 10 on a Botswana safari