Africa: Reviews from our travellers

"Yet again Expert Africa lived up to their name by setting us up with a great trip.

We enjoyed every part of it and frequently thought the next day could not be as good as the last. However it always was. Thanks to Ellie for developing the itinerary for us and thanks to James setting it up." Read full review: 18 nights in Africa; 14 on a Tanzania safari

"We first contacted Tom in May to enquire about the possibility of arranging a holiday to Namibia in August/September. From day one he listened to our preferences and requirements and managed to put together an excellent itinerary in very short order. We very much appreciated his suggestions for places to eat, excursions, side trips etc and also his in-depth knowledge of what to expect at the places we stayed.

It was good to be met by the Wilderness rep on arrival in Windhoek who helped us with SIM card purchase and hire car collection.

Namibia surpassed our expectations as a holiday destination. Everyone we met was very friendly and helpful, the scenery was spectacular and we saw much more wildlife than we anticipated.

Despite some initial concerns about self-drive, we thoroughly enjoyed it and are glad we decided to travel this way. (Having a brand new 4x4 pickup certainly helped!)

All in all a wonderful experience and we would recommend it to anyone - along with Expert Africa!" Read full review: 16 nights in Africa; 16 on a Namibia trip

"I feel so lucky and grateful to have made acquaintance with Justin Huff from Expert Africa. His knowledge was so thorough and immediate that I knew I had to take advantage of his service to plan our African adventure-- even to the extent that I risked a relationship with a very important friend who is a travel agent. I just didn't want to make any mistakes, traveling so far and at such expense!

We met someone on our trip who had spent the equivalent of four months at a full time job researching his trip to Africa, rejecting agency after agency when they didn't include or provide the amenities that this man deemed essential to a perfect safari. I was BEYOND DELIGHTED to learn that every single thing this man had learned was the best way to go, Justin at Expert Africa had included in our trip to the extent that it was literally perfect. I don't think I can put it any more succinctly than that.

Suggestions to help us improve our trips or our service:

Only one. I felt that canvas wallet you provided was a tad excessive, as I have no future use for it, and didn't really need it during the trip. Maybe others feel differently, but I do plan to send ours back.

Thank you so much for running a fantastic operation!" Read full review: 14 nights in Africa; 11 on a Kenya safari

"We had a truly wonderful 3 weeks in Namibia.

It is a beautiful country, with a stunning variety of landscapes and spectacular wildlife. We had many memorable experiences during our visit.
Guiding throughout was of a very high standard, and the arrangements all went very smoothly.

The mix of flying and self-drive worked well - though our relatively small 4WD car just coped with the extremely rough roads in western Etosha" Read full review: 18 nights in Africa; 18 on a Namibia trip

"Wonderful trip

No hiccups with bookings thanks very much Maruska" Read full review: 32 nights in Africa; 23 on a Namibia trip

"Without Megan Green's advice, I would have given up on going on my long time dream of going to the Okavango Delta.

Her proposal, while expensive, was one third the cost of a competing proposal from the travel agency I use sometimes for other travel. The other camps might have been more luxurious but this was a very comfortable and exciting trip.

Suggestions to help us improve our trips or our service:

No" Read full review: 5 nights in Africa; 5 on a Botswana safari

"Your staff was VERY helpful. This was our first trip/safari.

I wish I could of discussed more options of costs. Seems as though there is some kind of confidentiality of lodging costs that prohibits better financial planning of a trip." Read full review: 10 nights in Africa; 6 on a Botswana safari

"Namibia exceeded our expectations and that credit can be attributed to Expert Africa and the very attentive and super patient Sabina.

We had corresponded with Sabina for some months before finally and very late confirming an itinerary. This was due to our schedule and various decisions that we were waiting on before being able to commit, therefore our itinerary was amended multiple times due to availability of lodges and car hire.
We have no complaints at all with the service of Sabina and Expert Africa, and have no hesitation in recommending or in using Expert Africa again to book a trip.
We encountered no problems with our reservations, paperwork or logistics and felt the coordination with Wilderness Safari,s was exceptional.

The recommendation of the Sandwich Harbour trip with Turnstone Tours was superb and one of the highlights of our trip. Highly recommended for other travellers.

We live in Nigeria so the ability to drive ourselves in an African Country was fantastic and we throughly enjoyed Namibia, the scenery, the accommodations and warmth of the people.

I have written fairly extensive reviews of our various experiences and sincerely hope that these are taken in the constructive manner that they are intended and not as direct criticisms.
We have lived in numerous Countries, some more challenging than others and are well aware of the often difficult balance of customer expectations, staff training and the logistics of the environment.

On a side note I became unwell towards the last two days of our trip, thankfully when back in Windhoek, and from our point of view when we were still in Namibia and not back in Lagos where we live as this would have necessitated medical evacuation.

On the day of our departure I was admitted to MediClinic in Windhoek and that afternoon underwent emergency surgery for acute appendicitis. After four days in hospital I joined my husband at The Hilton and after a further check the following Saturday with the surgeon (the thoroughly lovely Manoj Kamble) we flew later that day.

I can only add that my medical emergency did nothing to dampen our love of Namibia and its people, and I can assure other travellers who may have a concern about an unexpected medical emergency that I received superb first class care from the Hospital, surgeon, nurses and all the medical and administrative and ancillary personnel, and at no point did we feel that I was receiving anything but exceptional care.

As I was admitted on a Sunday there were some administrative issues with contacting our Insurance Company (International SOS) so we opted to pay and claim which was not a problem for us as we are very familiar with our insurance and know this option to be fine, however it is fair here to note that an unexpected hospital stay can be costly and so therefore some sort of insurance provision is mandatory.

At this point I would like to add that Bidvest car rental were very cooperative with our unexpected circumstances when my husband went to return our rental car on the appropriate day, and with finding us another suitable small vehicle for local use.

We had some issues with changing our flight with SAA but this was more to do with the SAA staff who were uncertain how to manage our changes. This was resolved eventually but had we needed to we would have contacted Expert Africa/Wilderness Safari for assistance.

Whilst you obviously did not request feedback for the Hilton Hotel I will add that my husband stayed there seven nights and me for two as a result of my hospital stay. It was well located with all the standard facilities and amenities that you would expect from The Hilton chain. Room service was good and they had a fantastic roof top bar which I managed to enjoy before we left.

My husband became very familiar with Windhoek during our unexpected extended stay to the point where his beer was poured for him without asking on arrival at the bar at Joe's Beerhouse.

We both sincerely look forward to another visit to Windhoek in the future and hopefully to explore the Caprivi Strip and the Falls,

Many thanks to Sabina and all who helped make our trip very special with wonderful memories.
You are a credit to your organization.

Sincerely,
Anna & Malcolm

Suggestions to help us improve our trips or our service:

None at all - Superb service from our very first enquiry to booking and returning home." Read full review: 22 nights in Africa; 22 on a Namibia trip

"Our trip to Namibia was memorable, Expert Africa gave us excellent tips, they are by far the best travel agency we used to travel to Southern Africa (we are regular travelers to this part of the globe).

They are very knowledgeable, professional and responsive." Read full review: 11 nights in Africa; 8 on a Namibia trip

"Fantastic trip with more leopard sightings in a few days than in combined ten previous trips. Enjoyed the camps, experienced my first bush walk, my first canoe safari. Having lunch in the Zambezi river and dinner in the Lower Zambezi NP under moon light were exciting highlights of an already spectacular trip. Well taken care off by all camps and Expert Africa before and during the trip!" Read full review: 11 nights in Africa; 11 on a Zambia safari