Africa: Reviews from our travellers

"We were in amazing hands from the moment we stepped off the airplane in Mt Kilimanjaro. Everything was planned perfectly. Our Expert Africa consultant Maruska was the most patient, kind and helpful agent we have ever dealt with.

Our trip was literally years in planning - with many many questions, itinerary changes and emails. We were nightmare clients but Marushka was amazing. She always patiently answered our questions, gave us many options, allayed any fears/concerns and guided us in our decisions. The end result was perfect and we are so grateful to Maruska!

Suggestions to help us improve our trips or our service:

Keep Maruska happy!" Read full review: 8 nights in Africa; 8 on a Tanzania safari

"Every time I think about our Gorilla trek I get goosebumps. It was simply sensational. I am so glad we decided to go on two consecutive days and were able to see two gorilla families.

Olakira camp was fantastic - a great choice for anyone interested in witnessing the amazing wildebeest migration. The service, facilities, food and guiding was nothing short of exceptional.

I could not recommend the Ngorongora crater or Manyara based on our experience. It really fell short after the Serengeti although a better guide would no doubt have contributed to a richer experience." Read full review: 9 nights in Africa; 5 on a Tanzania safari

"It was a good experience, although we did find some of the gravel roads quite hard work, but became more used to them. Perhaps we should have gone for a 4 wheel drive car.

However the landscapes and the wildlife were stunning, the lodges generally very comfortable and it was certainly a truly memorable holiday." Read full review: 21 nights in Africa; 16 on a Namibia trip

"Outstanding - memorable, everything organised to the finest detail and that's why we'll happily use you again.

Liz was extremely helpful, and went beyond the call of duty to answer inane questions so that our trip was as enjoyable as it possibly could have been. The car hire was seamless, as were the flights, and every single one of our accommodations was excellent. No surprises at all!

Suggestions to help us improve our trips or our service:

All was outstanding - thank you Liz and the team for another memorable trip." Read full review: 14 nights in Africa; 13 on a Namibia trip

"It's been the best trip I could ever imagine.

Lucy, you are the best! Thank you!

Suggestions to help us improve our trips or our service:

Difficult to improve!" Read full review: 5 nights in Africa; 3 on a Botswana safari

"We had a fantastic experience with Expert Africa and our trip. In terms of logistics, everything worked out perfectly well, before as well as during the trip. All the recommendations and suggestions we received turned out to be to the point.

We loved the two lodges were we stayed as well as the two national parks Selous and Ruaha - very complementary and different, both very special and not too touristy at all, despite high season. Closing a week of safari with a few days in Zanzibar turned also out to be the right decision. Thanks also a lot for the complimentary travel guide on Zanzibar - excellent reading, I would recommend it to every traveler. All in all a great holiday!

We would recommend Expert Africa to any friends planning the same thing." Read full review: 14 nights in Africa; 7 on a Tanzania safari

"Our experience couldn't have been better.

Everyone we spoke to at Expert were excellent. The attention to detail and personalised service was extremely impressive and the trip we had couldn't have been more perfect. Thank you!

Suggestions to help us improve our trips or our service:

Keep doing what you're doing!" Read full review: 16 nights in Africa; 16 on a Tanzania safari

"Overall a great family hoilday" Read full review: 14 nights in Africa; 13 on a Kenya safari

"This was our second trip to Namibia and our fourth trip to Africa, previously visiting South Africa, Kenya and Swaziland.

After arriving in Windhoek we made our way to the Caprivi strip, going into Botswana and Zambia.

The mainly tar roads were very easy driving, with sand tracks to all the lodges we visited.

Our 4x4 was supplied by Bidvest and was a free upgrade on the vehicle we had booked. Picking up and dropping off the vehicle was easy and the staff were helpful and well informed.

All the lodges we used were excellent ,as were the pre_arranged transfers and river crossings.

We could not fault any aspect of this holiday and could recommend a self drive holiday to any of these countries.

Suggestions to help us improve our trips or our service:

We were pleased with every aspect of our booking, the quality of accommodation, the transfers and car hire. It is rare to return from a holiday without having something that disappointed but we could not fault a thing!

Will recommend Expert Africa to anyone visiting this part of the World.

Many thanks." Read full review: 13 nights in Africa; 8 on a Namibia trip

"Thanks to Maruska for handling so many details and planning out a memorable experience for us. Maruska thought of absolutely everything and was so responsive to our questions. In all cases she got back to us within hours of receiving an email. I would not hesitate to have her plan future trips.

I have already recommended Expert Africa to friends.

Suggestions to help us improve our trips or our service:
Not really. Everything was amazing! Only place I would skip is Halali and spend more time at Ungomo, which I think Maruska tried for but wasn't able to get for us.

I would have preferred to be told exactly what to tip and to prepare envelopes in advance. the tipping protocols were somewhat overwhelming.
Here's an example: the literature told us to tip at b and b places at the end of the trip, using the tip box. But when someone carried our bags, it was clear that they expected a tip. this left us awkwardly fumbling for change and trying to figure out local currency on the spot.

Don't know how to fix this." Read full review: 18 nights in Africa; 13 on a Namibia trip