Africa: Reviews from our travellers

"an excellent and very diverse trip across nearly the entire country - a true adventure to remember!" Read full review: 14 nights in Africa; 14 on a Namibia trip

"Our holiday, as has been the case in previous years, was much more than just a safari. Of course the animals are wonderful to see in their own environment and we were lucky enough to see most animals including the wild dogs! However, it was the scenery, the locations, the flights and, most of all, the people made this holiday very very special." Read full review: 10 nights in Africa; 9 on a Botswana safari

"We more or less followed the itinerary of the Sandgrouse trip, with a few lodging substitutions. The variety of landscapes, activities and the mix of flying and driving really contributed to our enjoyment.

Tracy was terrific at advising us on lodging selections and providing information on reasonable driving times. We usually book our trips ourselves over the internet, but we knew it was important to get insights and expert advice from the pros for a trip like this. We would recommend Expert Aftica highly.

Suggestions to help us improve our trips or our service:

I probably would have skipped Damaraland, going from Swapkopmund to Erongo up to Ongava. And I definitely would have spent an extra night at Wolwedans. But this is just personal preference." Read full review: 15 nights in Africa; 15 on a Namibia trip

"This feedback is far too long and not what you want to receive on your return from holiday when you have a million other things to do!! This is why it has taken me so long to complete after the end of the holiday. Why bother to ask about S A Airways and B A?

I have travelled with your company on several occasions and remain a great fan of the effort you take to make a holiday, to what could be a difficult area, run as smoothly as possible. This time was no exception and the following comments are for your guidance / information and in no way a criticism.

As you suggested we collected our baggage in Jo'burg and checked in again. On both occasions that we passed through Jo'burg the airport was EXCEEDINGLY busy and it was a good job that we had a 3 hour wait (as you had intimated) otherwise we would have missed the connecting flight. Anyone who was nervous of crowds and queues and delays may have felt concerned especially as a dangerous situation occurred as there was no room for passengers to alight from an escalator to join a massive queue through passport control.

Please see comments on the car at Mundulea.

When we arrived to check in at the Taj Pamodzi they asked for credit card details (which is usual in a hotel) and then asked how we were paying for the accommodation. It took over 10 minutes to convince them that we had already paid our travel agent. They had the audacity to say 'has it cleared through your bank account'. Eventually someone agreed that Expert Africa would be paying for the accommodation BUT THEY HAVE NOT YET PAID. Who was correct? At one time they wanted us to contact you before they would let us stay.

Suggestions to help us improve our trips or our service:

Whilst I can appreciate that you want as many good comments as possible I feel that you may miss out on the odd nugget of criticism / feedback because some like me considered giving up and are put off by the length of this feedback form.

The availability of a paper form would have been appreciated." Read full review: 17 nights in Africa; 7 on a Namibia trip

"A wonderful holiday for me and my Mum. It was my Mum's first time in Botswana and she loved it as much as I have.

Megan and Nick were really helpful throughout the booking process and were very good to alert us early when they heard about building works going on at one of the camps we were visiting. They were able to get the reassurance from Wilderness Safaris that the works would not disrupt guests and this really comforted us.

Overall, a great trip which Mum and I will remember forever (especially sitting in the dark in the landrover at Chitabe looking at the southern sky filled to the brim with stars and listening to the frogs singing all round us). Can't wait to go back." Read full review: 8 nights in Africa; 7 on a Botswana safari

"We had a great 2 days at Kwara.

Perhaps we expoected a slightly more bespoke game drive experience for the money we spent as we felt that we could have seen more on the afternoon of the wild dog sightings, we had already spent several hours with them in the morning. I suppose we wanted to make the most of the 2 days we were there and felt that wasn't making the most of it." Read full review: 2 nights in Africa; 2 on a Botswana safari

"This was an excellent trip that was tainted at the end buy some communication issues by/between staff about departure times to the airport.

This did cost us each about $550 US dollars in extra transport and meant we miised out a days sight seeng etc in Nairobi. (and spent more time in airport laounges etc)" Read full review: 7 nights in Africa; 7 on a Tanzania safari

"Maruska is a pleasure with whom to work." Read full review: 15 nights in Africa; 15 on a Botswana safari

"This was my first trip to Africa and it exceeded all my expectations.

Megan at Expert Africa was wonderful to work with and really listened to what I wanted to do and see on my 12 day safari. I wouldn't hesitate to use them again on a future trip. Thank you Megan" Read full review: 13 nights in Africa; 12 on a Botswana safari

"It ran like clockwork. I have nothing but praise for every aspect of the trip, and for Expert Africa's ability to get it right for us.

As the title suggests, the trip of the lifetime is a cliche but nonetheless true in this case. I would love to visit Botswana in future and just hope that this becomes possible.

Suggestions to help us improve our trips or our service:

The only thing I'd say is that given the timings of our flights which, although we booked them ourselves were the same as those that Expert Africa would have booked for us, it would have been a good idea to stop over for one night in Jo'burg on both outward and return journeys. This would have made the journey far more enjoyable and less tiring.

Clearly we could have made such arrangements but it didn't occur to us until we were waiting for 4 hours plus at Jo'burg airport for our onbound flight to Maun.

So, I suggest that EE might advise their clients that they might like to consider a stop over when flight timings are like this. This is not a major criticism just a suggestion that may make the journeys of other more pleasant. Otherwise we were very happy with the arrangements the EE made for us." Read full review: 12 nights in Africa; 9 on a Botswana safari