Africa: Reviews from our travellers

"Overall, we enjoyed our trip especially because it provided us an opportunity to spend time with dear friends.

Although we were not entirely satisfied with Sand Rivers or Pole Pole, our dissatisfaction was mainly due to issues that could be resolved through somewhat more strict management of these properties.

Furthermore, what disappointed us about the Sand Rivers guiding may be why others think their guiding is superb. In other words, our dissatisfaction was due more to a mismatch of philosophy than any particular failing of the guide.

Suggestions to help us improve our trips or our service:

Claire was a pleasure to work with. She responded to my emails quickly and with all the information I needed.

Although we were not entirely satisfied with either Sand Rivers or Pole Pole, the reasons for our dissatisfaction have nothing to do with Expert Africa or Claire. I wouldn't hesitate to work with Expert Africa again." Read full review: 16 nights in Africa; 15 on a Tanzania safari

"We had a great time and our expectations were exceeded. We loved Sayari and were very impressed with the arrangements that Ellie was able to make with little time.

Suggestions to help us improve our trips or our service:

No" Read full review: 7 nights in Africa; 7 on a Tanzania safari

"Great fun. Thanks for organising our fourth trip." Read full review: 16 nights in Africa; 14 on a Namibia trip

"It was a wonderful trip. We were aware that we were not doing this trip at an ideal time of the year, but, it enabled us to see a different side to Namibia having exprienced the South and the deserts previously this was totally different.

We found the driving along the Caprivi Strip rather monotonous, but, it certainly gave us a feeling of being the real Africa with the small Villages along the way and cattle, goats and children scattered in the road until the occasional car/lorry approached. Everyone we stopped to speak to were friendly and happy to communicate with us.

It was interesting that apart from Waterberg all the other lodges we stayed at were on islands which again made it very different to our last visit and allowed us to see the wild life of the rivers and wetlands.
The Victoria Falls was our highlight which we wanted it to be.

Suggestions to help us improve our trips or our service:
No. This is our 2nd trip with you and we would highly recommend you to all our friends and family." Read full review: 21 nights in Africa; 5 on a Namibia trip

"The trip to Tanzania went smoothly without a hitch and fully met with our expectations, thanks to the organisation from Expert Africa (They live up to their name).

I have compiled a travelogue which details the trip in full and this can be found on my website.

www.photosnapshot.co.uk.

Take a look, you may find some useful information, especially if you are planning a trip to this vicinity.

Would I travel with this company again - of course !


Suggestions to help us improve our trips or our service:

None that I can think of - Thanks again Expert Africa" Read full review: 17 nights in Africa; 7 on a Tanzania safari

"It was a great holiday.
Primate Safaris were really good at trouble shooting and were lovely people to meet. They gave us confidence from the start which is great when arriving tired in a new country.
Some difficulties in paying respect to the people who died in the genocide early on in the holiday which was important for me.
The Solice visit was great and worked well but I don't think Primate Safaris and Solice had spoken before the day. Sophie was very helpful and informative and Patrick again ensured everything went well. With hindsight I would have prefered this experience, and visited the genocide memorial at the start of the trip rather than the end.
Thanks.

Driver/guide within Rwanda
We both found Patrick a great guide and very personable. It was a pleasure to have access to his company and information. He was also great at sorting out any issues and being flexible." Read full review: 12 nights in Africa; 7 on a Rwanda safari

"i feel horrible putting fairly satisfactory as it was very satisfactory really, but the fact i spent 2 full nights without a bed adn on each night awake at least 3 hours as there was no fans was maybe insurmountable but the hotels should have contacted expert africa to say there was no electricity and then we couldhave either cancelled or changed to lamu or mombasa for example.

this was my first holiday for 13 years a huge expense involved in leaving 4 young children with full time care at home as well etc and I was pretty irritated about the twin room problems and generator timings. cecilia is very asthmatic, so it was a worry for her too at nights.

Suggestions to help us improve our trips or our service:

expert africa are fantastic, they understand completely africa and what notes and advice gtravellers need. it was blooming brilliant!! and the guide book is fabulous too, you should get a copy in each hotel too out there.

i would ask one thing, that in the back of your notes to tanzania you h ave a copy of the maps of stone town that you can remove and carry about. it saves taking the whole book with you and in my case i had a tiny purse so ended up tearing out the town pages so i cuold refer to them when we got lost. i am sad my book is torn, but no hotels had maps of stone town and i didn't want to take a handbag with a book in it to the festival etc etc.

we never handed over any of the vouchers you gave us, nobody asked for them. the wallet you sent was also very useful, many thanks.

i hope we can sort out the 2 nights i had to spend on the push up bed and barazzas. i feel the hotels should give me my money back in full for these nights. It is unforgiveable and I am not a student traveller. I also think there should have been something from all 3 hotels to compensate for the lack of fans during the night. A free bottle of wine or soemthing would have taken care of this at each hotel, especially since they had obviously had loads of cancellations and in need of customers, instead of feeling we had been `done' . the goodwill gesture was missing.

i wonder did expert africa know there was no electricity on Zanzibar and it was all generator run, for hours at a time?

i will recommend claire and expert africa to anyone i can. many many thanks." Read full review: 10 nights in Africa; 6 on a Zanzibar holiday

"From the relaxation of Pole Pole to the vibrancy of Zanzibar, this was a great holiday that i would love to do again!" Read full review: 10 nights in Africa; 5 on a Zanzibar holiday

"Absolutely fantastic.

Sorry Claire that it has taken so long to sing your praises but you and others created the most amazing trip for us yet again ." Read full review: 23 nights in Africa; 13 on a Tanzania safari

"We are likely to return, which is something we don't often do.

Suggestions to help us improve our trips or our service:

Claire was excellent - she had an informed answer to every question we asked." Read full review: 12 nights in Africa; 9 on a South Africa trip