Africa: Reviews from our travellers

"We had a thoroughly enjoyable trip to Botswana.

We look forward to returning to Africa soon, perhaps to Lagoon & Lebala or the migration in Tanzania or Kenya." Read full review: 6 nights in Africa; 6 on a Botswana safari

"We were able to select our own itinerary in the Okavango delta, with first Susannah then Lucy Copson taking account of every aspect. Un-anticipated health issues led to on-off-on reservations, which were handled with patience, understanding and efficiency while we negotiated with hospitals and insurers. This provided much re-assurance at a time of some anxiety.

The unexpected closure of Mapula camp (early flood) meant a change of plan, which was handled with exemplary efficiency by Expert Africa and every consideration by Eve at Nxamaseri as we re-scheduled for Kanana. (Eve and Jack at Nxamaseri commented that Expert Africa is the best agency which they deal with.)

We understand that the Botswana government policy of restricting tourist access to the Oakvango delta - which appears to be working - does not exclude Botswana residents from visiting and using less up-market facilities. We could not help being aware of our privileged status, and hope that the country and in particular local communities are able to benefit.

We were impressed with the professional expertise of the three chief guides who cared for us, different personalities as they were. They had excellent English, as well as detailed knowledge to impart on particular species and the ecology of the delta as a whole.

Suggestions to help us improve our trips or our service:

Keep up the good work!" Read full review: 16 nights in Africa; 14 on a Botswana safari

"We had a great time in general but was a bit surprised at the difference in level between the Kwando camps and Xakanaxa. I would put a 4 star against Xakanaxa and 2/3 for the Kwando camps.

My comments are relevant being in the hotel industry and feel that if the issues are addressed, they can rise to a 4 star." Read full review: 9 nights in Africa; 8 on a Botswana safari

"Well organised and just what we wanted.
Actually it was 2 weeks of 5 star treatment in 5 Star locations.

While we were rather concerned that the BA return flight would be cancelled we had to phone your office and tell them we were at risk. In the end all was well.

Suggestions to help us improve our trips or our service:

Second holiday with Expert Africa and again you came up trumps........though I suspect that my wife had a lot of input as well!" Read full review: 15 nights in Africa; 10 on a Zanzibar holiday

"We only booked part of our trip to Tanzania through Expert Africa - the final week (of three in total) on Zanzibar (we booked the rest elsewhere as we were climbing Kilimanjaro). We really enjoyed all three weeks - Tanzania is a great country to visit. The people are really friendly, the wildlife and countryside is amazing and the Swahili cuisine was delicious. Oh, and the sun shone while it was winter back in England! Zanzibar, with its beautiful beaches, was a great place to relax after a couple of more active weeks on the mainland. We thoroughly enjoyed our trip and would love to return one day.

Suggestions for improvement:

Not really - we were extremely impressed with the service we received and have already recommended Expert Africa to others. We had problems while we were way as our flights to and from Zanzibar were cancelled - Liz did an excellent job of helping sort out alternative travel, ensuring our honeymoon was not spoilt in anyway by these problems." Read full review: 7 nights in Africa; 2 on a Zanzibar holiday

"The whole trip went like clockwork. No hold ups at all.

We were met when we arrived at Zanzibar airport by Soloman our driver from Eco&Culture Tours.

A very good driver, he collected and delivered us on time. no problems" Read full review: 11 nights in Africa; 6 on a Zanzibar holiday

"Very worthwhile. Travel wallet and luggage tags were really nice.

Suggestions to help us improve our trips or our service:

Not really" Read full review: 13 nights in Africa; 2 on a Zanzibar holiday

"A greatly enjoyable trip. A very, very special place and people!

Expert Africa organized this perfectly for us! Thank you! It couldn't have been better.... we wish we could have stayed for longer.

There are so many things to do and see, yet one can have a trully relaxing and laid back time if/when they choose to.

Staying in a variety of places during our 2-week stay at Zanzibar was ideal in terms of seeing and experiencing different parts of the island which can be quite different from one another.

Suggestions to help us improve our trips or our service:

We were grealty satisfied from Expert Africa and our trip to Zanzibar.

We would highly recommend to anyone visiting Zanzibar for the first time (or even second etc) to use Expert Africa to organize their travel arrangements. Well done for offering an excellent service." Read full review: 13 nights in Africa; 8 on a Zanzibar holiday

"We had a wonderful time. Other than small observations made in the feedback, we couldn't fault the trip.

Suggestions to help us improve our trips or our service:

The only observation I can make is that it was a bit of a shock going from Xaranna (top luxury boutique style accomodation) to Little Kwara (more rustic African experience). It made Little Kwara seem very basic, when in fact it was lovely in its own right.

Overall, we were delighted with our trip and thank you to you and your staff for making everything run so seemlessly." Read full review: 12 nights in Africa; 10 on a Botswana safari

"Good trip, mostly as expected.

Irritations were mainly caused by Masons, they seem to consider a whole day for whatever transfer is reasonable, it could be arranged more tightly and efficiently.

Also they seem strangley unaware of local timetables booking us on a non-existent ferry crossing, but at least they tracked us down to tell us.

Suggestions to help us improve our trips or our service:

The info on Bird island could be better, we got all the messages about very little luggage and complied, messing around to store luggage and then annoying Bird Island by turning up to diner in shorts.

Other people just went out there with 20 KG+ each." Read full review: 16 nights in Africa; 7 on a Seychelles holiday