Reviews of Heaven Hotel

"Hotel is really well run - staff are very friendly and more than willing to assist. We had a couple of times were the staff actually went out of their way to assist us and keep us satisfied.

We enjoyed the fact that there was access to The Retreat's public areas and gym at no extra cost.
The restaurant had a gorgeous view of Kigali and good food and drink - we suggest the Kukupaka.

The room aesthetic and furnishing did not compliment the overall look of the hotel. While not poor, there is room for improvement and look shoddy next to the rest of the hotel's lush setting.

Having said this, the soaps and room amenities were top.

Also we felt there was need for double glazed glass in the room." See all these reviews: 8n in Kenya; 4n in Rwanda

"Fine hotel for a short stay. Room is very small but food is good." See all these reviews: 15n in Namibia; 7n in Zambia; 5n in Rwanda; 1n in South Africa

"The check-in process was very slow, but rooms were well appointed and the staff was very pleasant.

The breakfasts were excellent, with a non-dairy milk option available.

The hotel is within walking distance of other restaurants. Our family enjoyed the saltwater pool." See all these reviews: 7n in Kenya; 6n in Rwanda

"the views, atmosphere and food were amazing.

We were not in the boutique/bungalow part, which has nicer rooms (we had a cheaper more convenient family apartment next door), but we could fortunately make extensive use of the pool/restaurant" See all these reviews: 7n in Zanzibar; 5n in Rwanda; 4n in Zambia; 1n in Tanzania

"An intimate and personal hotel with a lovely pool and amazing restaurant." See all these reviews: 5n in Seychelles; 3n in Rwanda; 3n in Botswana; 1n in Zimbabwe

"Nice small hotel with friendly staff. Huge bed it takes up most of the room. Well located to take a stroll in this part of Kigali.
Breakfast and dinner are a few steps away. Food is ok, wine is quite expensive.
A nice place to hang around for a day or two." See all these reviews: 6n in Rwanda

"I’ve already reviewed Heaven Boutique Hotel. [Ed: see below]

It probably appears twice because we stayed there both to begin and to end our time in Rwanda. No need to re-review it, though." See all these reviews: 6n in Rwanda

"Room was very small, but clean and comfortable. Staff were friendly and helpful. There are numerous amenities that we did not have time to use (gym, swimming pool). There are two restaurants conveniently on “campus”. To our taste, the “local cuisine” one was more reasonably priced and had a more interesting menu than the “fusion” one.

Heaven is in a mostly residential area, but very near a commercial district. Assured of safety, we took some walks during down time and found it an interesting way to expose ourselves to some of the culture.

A note: we needed to get some laundry done. The prices (US$1-2 per individual item) were prohibitive (not specific to Heaven – it’s true for virtually all hotel-provided laundry services). I asked if there were any laundromat-type stores where we could do our own wash, and there were none. But the manager offered to negotiate: he agreed to US$10 for the load, but I thought that was too low and ended up paying US$20." See all these reviews: 6n in Rwanda

"It was perfect for our fist night, we arrived quite tiered and went straight to bed, the room was simple but ok.

We went for breakfast in the morning and I ate the best pancake ever." See all these reviews: 8n in Rwanda

"Small but nice hotel with great food!" See all these reviews: 12n in Rwanda