Reviews of Kigali Serena Hotel

"As previous" See all these reviews: 10n in Rwanda

"Just spent first and last night there.

All good, good service etc" See all these reviews: 10n in Rwanda

"The check-in process, late at night, was inexcusably long despite their already having our passports and our guide calling ahead as we were driving in from the gorilla trekking.

When going to our room, we were not told we were in a "new wing," and had to go up to the top floor, get lost, and come back to the main desk to ask for directions. The room that we were given was not cleaned after the most recent guests had left (!), prior to our arrival, and they never brought fresh towels, so we shared the one unused towel left over from the previous guest.

Food was expensive and no dairy-free options were available. We recommend that anyone with dietary restrictions present a prepared (translated) note for the staff.

Because of an early departure, we had our breakfasts boxed. For some reason they prepared 8 boxes for the five of us, and none of them were what we ordered - several items were missing, and several unordered items were present... fortunately we were able to piece together what we needed." See all these reviews: 7n in Kenya; 6n in Rwanda

"A perfectly acceptable, standard, modern hotel, restaurant and pool." See all these reviews: 5n in Seychelles; 3n in Rwanda; 3n in Botswana; 1n in Zimbabwe

"See previous Kigali Serena Hotel page for review [Ed: see below]" See all these reviews: 4n in Rwanda; 4n in Kenya

"Fantastic hotel! We were not expecting much for our two night stay at Kigali Serena Hotel, and what we received far exceeded the luxury hotels in the US!

The service was amazing, the food was great, and the rooms were wonderful! The amenities and luxury for the price was fantastic! If we are ever in Rwanda again, we would not stay anywhere else but Kigali Serena!" See all these reviews: 4n in Rwanda; 4n in Kenya

"As before.
Prompt early wake up call with hot drinks.
Would recommend as a place to stay in the city." See all these reviews: 6n in Rwanda

"Good standard with excellent facilities. Very welcoming and good service. Quality of food good." See all these reviews: 6n in Rwanda

"It's a big international hotel of the type found all over the world, and served its purpose for an overnight stay between journies. Lovely hot shower and a comfortable bed.

If I visit again and need a similar overnight stay I would head to Heaven." See all these reviews: 5n in Rwanda; 4n in Tanzania

"A very well appointed ,international standard hotel.

Clean, efficient service, good food and courteous staff." See all these reviews: 12n in Rwanda