Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Excellent(91%) From 61 travellers
Excellent
38
Good
18
Average
5
Poor
0
Terrible
0
Below are independent comments from 61 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms A from Wareham
Arrived on: 5-Dec-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

As before.
Prompt early wake up call with hot drinks.
Would recommend as a place to stay in the city.

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Ms A from Wareham
Arrived on: 30-Nov-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Serena

Good standard with excellent facilities. Very welcoming and good service. Quality of food good.

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Jenny from Faversham
Arrived on: 29-Sep-2018 Stayed for: 1 nights
Overall:
Average
Average
Rooms:
Good
Good
Food:
Average
Average

Kigali Serena Hotel review

It's a big international hotel of the type found all over the world, and served its purpose for an overnight stay between journies. Lovely hot shower and a comfortable bed.

If I visit again and need a similar overnight stay I would head to Heaven.

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Dr H from Lancs
Arrived on: 23-Aug-2018 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Good 3 night stay

A very well appointed ,international standard hotel.

Clean, efficient service, good food and courteous staff.

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Dr E from Pennsylvania
Arrived on: 11-Mar-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Facilities:
Average
Average

Kigali Serena Hotel review

Arrived late and left early. Packed a very nice breakfast to take to the airport with us

They did not have hot water in our wing of the hotel. They acted surprised when we told them about it but clearly other people have reported it. I had mentioned on check-in that I would like to have a hot shower.

I think with this knowledge they could have put us in a different part of the hotel.

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Ms M from London
Arrived on: 28-Jan-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Excellent Hotel

Same as before. [Ed: see below]

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Ms M from London
Arrived on: 24-Jan-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Large room, superb pool

Very nice Hotel excellent room and restaurant. pool was large. Could have done with a full day to enjoy.

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Mr R from Los Altos Hills
Arrived on: 27-Dec-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Good
Good

1 night in Kigali Serena

Clean, comfortable, accommodating.

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Ms M & Mr S from USA
Arrived on: 19-Dec-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

This hotel was very high class -- it actually felt a little excessive.

It was a lovely place, and we got a suite. It was such a shame that we spent only about 9 hours there, because we got in so late and we were picked up so early in the morning.

I have nothing bad to say about the hotel at all.

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Ms G from Sarnia
Arrived on: 18-Sep-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

This was a beautiful hotel.

Just wish that we had spent more time there. We arrived around 6pm and left before 6am.

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