Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Excellent(91%) From 57 travellers
Excellent
35
Good
18
Average
4
Poor
0
Terrible
0
Below are independent comments from 57 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Dr E - Pennsylvania
Arrived on: 11-Mar-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Facilities:
Average
Average

Kigali Serena Hotel review

Arrived late and left early. Packed a very nice breakfast to take to the airport with us

They did not have hot water in our wing of the hotel. They acted surprised when we told them about it but clearly other people have reported it. I had mentioned on check-in that I would like to have a hot shower.

I think with this knowledge they could have put us in a different part of the hotel.

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Ms M from London
Arrived on: 28-Jan-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Excellent Hotel

Same as before. [Ed: see below]

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Ms M from London
Arrived on: 24-Jan-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Large room, superb pool

Very nice Hotel excellent room and restaurant. pool was large. Could have done with a full day to enjoy.

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Mr R. from Los Altos Hills
Arrived on: 27-Dec-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Good
Good

1 night in Kigali Serena

Clean, comfortable, accommodating.

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Ms. M and Mr. S from US
Arrived on: 19-Dec-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

This hotel was very high class -- it actually felt a little excessive.

It was a lovely place, and we got a suite. It was such a shame that we spent only about 9 hours there, because we got in so late and we were picked up so early in the morning.

I have nothing bad to say about the hotel at all.

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Ms G. from Sarnia
Arrived on: 18-Sep-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

This was a beautiful hotel.

Just wish that we had spent more time there. We arrived around 6pm and left before 6am.

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Mrs M - London
Arrived on: 17-Sep-2017 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

The Serena Hotel in Kigali was to the standard expected, and it was very pleasant sitting having breakfast on their balcony overlooking the pool before the sun became too strong.

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Mr J. from Storrington ,Pulborough
Arrived on: 1-Sep-2017 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Activities:
Good
Good

Kigali Serena Hotel review

It was only an overnight stay

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Ms M. from Illinois
Arrived on: 24-Jul-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Kigali Serena Hotel

This hotel was recommended to me by Expert Africa as I had a day and one night in Kigali before leaving for Ruhengeri. Serena is a very nice, high-end hotel with great service. However, there may be lower priced hotels that Expert Africa could suggest for a single night's stay.

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Mr V from Texas
Arrived on: 1-Jul-2017 Stayed for: 2 nights
Overall:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

This was a very nice place to shake off the jet-lag after our long international flights from the U.S. and then, at the end, to regroup after 9 nights in the national parks.

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