Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
62 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Ms. K
Laramie
"Kigali Serena Hotel review"
1 night Arrived 8 Aug 2019
"See previous Kigali Serena Hotel page for review [Ed: see below]"
See all these reviews: 4n in Rwanda; 4n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Ms. K
Laramie
"Excellent stay at Serena Hotel"
1 night Arrived 5 Aug 2019
"Fantastic hotel! We were not expecting much for our two night stay at Kigali Serena Hotel, and what we received far exceeded the luxury hotels in the US!
The service was amazing, the food was great, and the rooms were wonderful! The amenities and luxury for the price was fantastic! If we are ever in Rwanda again, we would not stay anywhere else but Kigali Serena!" See all these reviews: 4n in Rwanda; 4n in Kenya
The service was amazing, the food was great, and the rooms were wonderful! The amenities and luxury for the price was fantastic! If we are ever in Rwanda again, we would not stay anywhere else but Kigali Serena!" See all these reviews: 4n in Rwanda; 4n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Rooms:
Excellent
Food:
Excellent
Ms A
Wareham
"Kigali Serena Hotel review"
1 night Arrived 5 Dec 2018
"As before.
Prompt early wake up call with hot drinks.
Would recommend as a place to stay in the city." See all these reviews: 6n in Rwanda
Prompt early wake up call with hot drinks.
Would recommend as a place to stay in the city." See all these reviews: 6n in Rwanda
Experience Report
Overall Rating:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Excellent
Ms A
Wareham
"Serena"
1 night Arrived 30 Nov 2018
"Good standard with excellent facilities. Very welcoming and good service. Quality of food good."
See all these reviews: 6n in Rwanda
Experience Report
Overall Rating:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Good
Jenny
Faversham
"Kigali Serena Hotel review"
1 night Arrived 29 Sep 2018
"It's a big international hotel of the type found all over the world, and served its purpose for an overnight stay between journies. Lovely hot shower and a comfortable bed.
If I visit again and need a similar overnight stay I would head to Heaven." See all these reviews: 5n in Rwanda; 4n in Tanzania
If I visit again and need a similar overnight stay I would head to Heaven." See all these reviews: 5n in Rwanda; 4n in Tanzania
Experience Report
Overall Rating:
Average
Rooms:
Good
Food:
Average
Dr H
Lancs
"Good 3 night stay"
3 nights Arrived 23 Aug 2018
"A very well appointed ,international standard hotel.
Clean, efficient service, good food and courteous staff." See all these reviews: 12n in Rwanda
Clean, efficient service, good food and courteous staff." See all these reviews: 12n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Dr E
Pennsylvania
"Kigali Serena Hotel review"
1 night Arrived 11 Mar 2018
"Arrived late and left early. Packed a very nice breakfast to take to the airport with us
They did not have hot water in our wing of the hotel. They acted surprised when we told them about it but clearly other people have reported it. I had mentioned on check-in that I would like to have a hot shower.
I think with this knowledge they could have put us in a different part of the hotel." See all these reviews: 8n in Rwanda; 4n in Tanzania
They did not have hot water in our wing of the hotel. They acted surprised when we told them about it but clearly other people have reported it. I had mentioned on check-in that I would like to have a hot shower.
I think with this knowledge they could have put us in a different part of the hotel." See all these reviews: 8n in Rwanda; 4n in Tanzania
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Average
Rooms:
Excellent
Facilities:
Average
Ms M
CambridgeHeath
"Excellent Hotel"
1 night Arrived 28 Jan 2018
"Same as before. [Ed: see below]"
See all these reviews: 12n in Tanzania; 7n in Zanzibar; 5n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Ms M
CambridgeHeath
"Large room, superb pool"
1 night Arrived 24 Jan 2018
"Very nice Hotel excellent room and restaurant. pool was large. Could have done with a full day to enjoy."
See all these reviews: 12n in Tanzania; 7n in Zanzibar; 5n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mr R
Los Altos Hills
"1 night in Kigali Serena"
1 night Arrived 27 Dec 2017
"Clean, comfortable, accommodating."
See all these reviews: 6n in Botswana; 5n in Rwanda; 3n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Good
Service:
Excellent
Activities:
Good
Rooms:
Good
Food:
Excellent
Facilities:
Good
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Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
