Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Good(89%) From 43 travellers
Excellent
23
Good
16
Average
4
Poor
0
Terrible
0
Below are independent comments from 43 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs T. from near Biggleswade
Arrived on: 6-Sep-2016 Stayed for: 1 nights
Overall:
Good
Good

Kigali Serena Hotel review

Same as previous stay [Ed: see below] - although being busier I think we just got the standard room!

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Mr & Mrs T. from near Biggleswade
Arrived on: 3-Sep-2016 Stayed for: 1 nights
Overall:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Average
Average

Kigali Serena Hotel review

The Serena was a nice 'multi-national' style hotel. The Restaurant and bar had a lovely terrace overlooking the pool and gardens.

The staff were helpful and friendly.

We were allocated a lovely room with a balcony - suspect they were not too busy, as on our return it was nowhere near as nice!

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Charlotte and Dale Sheffield
Arrived on: 27-Aug-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Good
Good
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

Very short stop over before our flight the next morning. Didn't really use the facilities. Lovely pool and bar area, food excellent and fairly priced. Rooms comfortable however air conditioning a bit noisy. 10-15 minute drive from the airport.

Would return after a very pleasant stay.

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Maggie
Arrived on: 5-Aug-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Kigali Serena Hotel review

no other comments

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Maggie
Arrived on: 2-Aug-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Kigali Serena Hotel review

a very good experience

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Mr D. from Oxted
Arrived on: 31-Jul-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel

Good city centre hotel though it took a while for the newly upgraded air-conditioning to kick in properly.

Good ambiance in the bars and restaurant round the very nice pool and a great breakfast.

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Mr BG from Newport Coast
Arrived on: 28-Jul-2016 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Average
Average
Food:
Average
Average

Kigali Serena, mixed review

Our first (outbound) stay was in an upgraded room, it was a very nice stay. Dinner was excellent and service was good. On our return stay, everything was the opposite- we had a tiny, cramped room, poor service and a poor dinner. When we asked about the differences in the room, we were told we had been upgraded earlier without being told and that this was the proper, reserved room. If so, I would not recommend this hotel.

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Mrs P - Hertfordshire
Arrived on: 22-Jul-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

Very good hotel to stay in Kigali.

Excellent service and facilities.

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Mrs P - Hertfordshire
Arrived on: 18-Jul-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

Very good hotel to stop over on the way to volcanoes national park.

Very good service and facilities.

The rooms are also good and comfortable.

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Mr J. from Basingstoke
Arrived on: 13-Jul-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

Good, international standard hotel.

Have to say I felt bit under dressed as I'd filled my 15kg luggage allowance ready for gorilla trekking and safari - but nice to us the facilities of a good city hotel between more remote stops.

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