Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Excellent(92%) From 19 travellers
Excellent
13
Good
4
Average
2
Poor
0
Terrible
0
Below are independent comments from 19 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms J. from Dublin
Arrived on: 4-Jan-2015 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Average
Average
Rooms:
Average
Average
Service:
Excellent
Excellent
Food:
Good
Good

Kigali Serena Hotel review

Our first room had a sporadically malfunctioning air conditioner. the service engineer came promptly within 10 minutes. Comparing it to the quiet units in Serena Kivu we thought it was still very noisy.

They moved us to another room without fuss. this made us late for dinner so we were the only diners whilst they were laying tables for breakfast. In the morning a toothpick on the floor of the bedroom (not ours) went into my toe. Only due to the risk of Aids I reported this and the hotel staff (especially Dinah) were very attentive. They could not be faulted in their prompt attention and support. We were very impressed.

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Mr & Mrs H. from the Isle of Man
Arrived on: 17-Oct-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

An acceptable if impersonal 5 star hotel for an overnight stop in the city.

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Mrs & Mr H - Ontario
Arrived on: 27-Sep-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Kigali Serena Hotel review

No comment made.

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Mrs & Mr H - Ontario
Arrived on: 24-Sep-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Kigali Serena Hotel review

No comment made.

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Mrs. S from Florida
Arrived on: 9-Sep-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

5 star!

Fabulous hotel.

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Mrs A. from Boca Raton
Arrived on: 9-Sep-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Beautiful Hotel in the heart of Kigali

We stayed here twice during our trip and loved it both times!

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Mr & Mrs V - Essex
Arrived on: 7-Jul-2014 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Kigali Serena Hotel review

On the surface a posh, modern, well appointed city hotel. On safari I find them a necessary evil to help accommodate flight times etc so I may be biased against such places

Like many such hotels nothing is ever as good as the faƧade. Our meal was very average, the air conditioning in our room too noisy to sleep with if left on and our packed breakfast didn't arrive

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Ms A from London
Arrived on: 1-Jul-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Lush oasis in city centre

This was truly a 5 star hotel! Grounds were lush and terrace overlooking the pool area was a bonus!

The breakfast buffet is large and varied. The design of hotel is very good!

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Ms A from London
Arrived on: 27-Jun-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Kigali Serena Hotel review

This is truly a 5 star hotel. The grounds are beautiful and the terrace backing onto the pool was superb for drinks.

It seems to be an in spot with the Kigali up and coming types. The pool was outstanding. Morning buffet breakfast had a great selection.

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John
Arrived on: 14-Jan-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Average
Average
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Kigali Serena Hotel review

Good hotel. The only issue was that the room had not been properly made up, i.e. previous linen was still in the room, even after they turned the sheets down.

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