Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
74 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Gina Dai
NYC
"Kigali Serena Hotel review"
1 night Arrived 13 Oct 2023
"Location was so convenient and we were able to walk to Nyamirambo and got to explore on our own!"
See all these reviews: 7n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Mr & Mrs R
California
"Kigali Serena Hotel review"
1 night Arrived 31 Jul 2023
"Big modern hotel, could be in any city in the world."
See all these reviews: 11n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Rooms:
Good
Mr S.
Albuquerque
"Kigali Serena Hotel review"
1 night Arrived 27 Jul 2023
"Nice hotel, good Service"
See all these reviews: 7n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mr & Mrs A
London
"Kigali Serena Hotel review"
1 night Arrived 14 Jul 2023
"Was an average hotel, a bit tired. Our first room smelled of smoke and we had to change and the second room bathroom was not that clean with hair in the shower. Breakfast was decent."
See all these reviews: 7n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Average
Location:
Good
Service:
Average
Activities:
Average
Rooms:
Poor
Food:
Average
Facilities:
Average
Mr & Mrs H
UK
"Kigali Serena Hotel review"
0 night Arrived 28 Sep 2022
"International standard hotel.
We only had the evening here to freshen up before leaving for the airport to catch a flight departing at 02:30.
We only wanted to get something light to eat but the restaurant was only catering for a buffet service and couldn't find an a la carte menu.
We ate in the bar but the food was at best average." See all these reviews: 10n in Rwanda
We only had the evening here to freshen up before leaving for the airport to catch a flight departing at 02:30.
We only wanted to get something light to eat but the restaurant was only catering for a buffet service and couldn't find an a la carte menu.
We ate in the bar but the food was at best average." See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Average
Location:
Average
Service:
Average
Rooms:
Average
Food:
Average
Mrs A.
S. Carolina
"Kigali Serena Hotel review"
2 nights Arrived 19 Sep 2022
"Food was plentiful but only average at best. Staff lovely.
We did have a taxi driver, ordered by the hotel, who overcharged us by $20. The hotel was quick to deal with this.
Overall a good experience, though." See all these reviews: 5n in Rwanda; 4n in Kenya; 4n in Tanzania
We did have a taxi driver, ordered by the hotel, who overcharged us by $20. The hotel was quick to deal with this.
Overall a good experience, though." See all these reviews: 5n in Rwanda; 4n in Kenya; 4n in Tanzania
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Rooms:
Good
Food:
Average
Mr & Mrs H
UK
"Kigali Serena Hotel review"
1 night Arrived 18 Sep 2022
"A pleasant, international standard hotel.
We were able to get an early check in after our flight arrived first thing in the morning, which was very helpful.
Meals in the restaurant were set up to be a buffet, which made it difficult to get something light.
We ate in the bar in the evening and the bar food was pretty average." See all these reviews: 10n in Rwanda
We were able to get an early check in after our flight arrived first thing in the morning, which was very helpful.
Meals in the restaurant were set up to be a buffet, which made it difficult to get something light.
We ate in the bar in the evening and the bar food was pretty average." See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Average
Location:
Average
Service:
Average
Rooms:
Good
Food:
Average
Liz C
Sussex
"Kigali Serena Hotel review"
1 night Arrived 24 Jul 2022
"As previous"
See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Mr & Mrs R
Glos
"Kigali Serena Hotel review"
1 night Arrived 17 Jul 2022
"Probably the best African hotel we have ever stayed in. Room was huge and clean.
The buffet breakfast had enormous choice and was tasty and hot" See all these reviews: 12n in Rwanda
The buffet breakfast had enormous choice and was tasty and hot" See all these reviews: 12n in Rwanda
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Liz C
Sussex
"Kigali Serena Hotel review"
1 night Arrived 15 Jul 2022
"Just spent first and last night there.
All good, good service etc" See all these reviews: 10n in Rwanda
All good, good service etc" See all these reviews: 10n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Excellent
Rooms:
Good
Food:
Good
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Other lodges in Kigali
Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
