Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Good(89%) From 36 travellers
Excellent
21
Good
11
Average
4
Poor
0
Terrible
0
Below are independent comments from 36 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr D. from Oxted
Arrived on: 31-Jul-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel

Good city centre hotel though it took a while for the newly upgraded air-conditioning to kick in properly.

Good ambiance in the bars and restaurant round the very nice pool and a great breakfast.

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Mr BG from Newport Coast
Arrived on: 28-Jul-2016 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Average
Average
Food:
Average
Average

Kigali Serena, mixed review

Our first (outbound) stay was in an upgraded room, it was a very nice stay. Dinner was excellent and service was good. On our return stay, everything was the opposite- we had a tiny, cramped room, poor service and a poor dinner. When we asked about the differences in the room, we were told we had been upgraded earlier without being told and that this was the proper, reserved room. If so, I would not recommend this hotel.

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Mr J. from Basingstoke
Arrived on: 13-Jul-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

Good, international standard hotel.

Have to say I felt bit under dressed as I'd filled my 15kg luggage allowance ready for gorilla trekking and safari - but nice to us the facilities of a good city hotel between more remote stops.

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Mr and Mrs W Kent
Arrived on: 7-Jul-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Standard rooms OK but Exec rooms better

Spent another single night here on the way home from Volcanoes National Park.

We were in a standard room (as booked). Room was quite good but much smaller and more "tired" than the executive room we had been given on the outbound journey.

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Mr and Mrs W Kent
Arrived on: 3-Jul-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Executive rooms are great

Spent 1 night here en-route between Serengeti and Volcanoes National Park.

They upgraded us to an executive room on the 5th floor, which was spacious and luxurious.

Great breakfast buffet.

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Ms P from London
Arrived on: 26-Jun-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Ideal base for Kigali

The Kigali Serena may not be an exciting option, but it is dependable and very good: rooms were large, beds were comfortable and the shower was excellent.

Meanwhile, the pool area is really lovely, and I was surprised by the high quality of the food, not just at the remarkable buffet breakfast but also at dinner one evening.

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Mrs S. from London
Arrived on: 26-Jun-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

Very convenient location. Good rooms and a beautiful outside pool area. Staff very friendly.

Food of a good quality without being exceptional, but the wine list and selection was excellent. Very pleased with this hotel.

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Ms S. from Dallas
Arrived on: 22-May-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Food:
Good
Good

Lovely room for a stopover

We were only here for a brief stop overnight before heading to safari.

The air conditioner wasn't working in our first room but the second was a standard business hotel room and had lovely amenities.

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M & L from Vancouver, BC
Arrived on: 14-Feb-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent

Kigali Serena

See previous comment

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M & L from Vancouver, BC
Arrived on: 31-Jan-2016 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good

Central location in Kigali

Good fairly central location. Comfortable rooms. Great breakfast

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