Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Good(89%) From 43 travellers
Excellent
23
Good
16
Average
4
Poor
0
Terrible
0
Below are independent comments from 43 of our travellers who have visited Kigali Serena Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr and Mrs W Kent
Arrived on: 7-Jul-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Standard rooms OK but Exec rooms better

Spent another single night here on the way home from Volcanoes National Park.

We were in a standard room (as booked). Room was quite good but much smaller and more "tired" than the executive room we had been given on the outbound journey.

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Mr and Mrs W Kent
Arrived on: 3-Jul-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Executive rooms are great

Spent 1 night here en-route between Serengeti and Volcanoes National Park.

They upgraded us to an executive room on the 5th floor, which was spacious and luxurious.

Great breakfast buffet.

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Ms P from London
Arrived on: 26-Jun-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Ideal base for Kigali

The Kigali Serena may not be an exciting option, but it is dependable and very good: rooms were large, beds were comfortable and the shower was excellent.

Meanwhile, the pool area is really lovely, and I was surprised by the high quality of the food, not just at the remarkable buffet breakfast but also at dinner one evening.

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Mrs S. from London
Arrived on: 26-Jun-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Kigali Serena Hotel review

Very convenient location. Good rooms and a beautiful outside pool area. Staff very friendly.

Food of a good quality without being exceptional, but the wine list and selection was excellent. Very pleased with this hotel.

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Ms S. from Dallas
Arrived on: 22-May-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Food:
Good
Good

Lovely room for a stopover

We were only here for a brief stop overnight before heading to safari.

The air conditioner wasn't working in our first room but the second was a standard business hotel room and had lovely amenities.

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M & L from Vancouver, BC
Arrived on: 14-Feb-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent

Kigali Serena

See previous comment

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M & L from Vancouver, BC
Arrived on: 31-Jan-2016 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good

Central location in Kigali

Good fairly central location. Comfortable rooms. Great breakfast

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Mrs & Mr D - Sydney
Arrived on: 27-Jan-2016 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Terrible
Terrible
Food:
Average
Average

Kigali Serena Hotel review

Fine hotel to stay in for a flight stop over, however when we arrived a large group from US Aid had refused to check out and at 5pm they were still waiting for the delegates to return. Given that we had been up since 4am, trekked for 5 hours and then driven 3 hours to get to Kigali we were not impressed.

The hotel did not seem to know how to handle the large delegation nor how to communicate with us as to what the actual problem was. We finally got to our room about 2 hours after we arrived, which was well past their advertised check in time.

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Mr & Mrs F from Ealing
Arrived on: 5-Jan-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Comfortable way to stay in Kigali

This is a modern large hotel in Kigali - in fact it was the first major international hotel there.

It is well equipped has a large attractive looking swimming pool, although we did not get to try it.

We only used it for an overnight stay.

Expert Africa organised a private guide and 4WD for these travellers in Rwanda. They commented:

Patrick was an excellent guide and driver. We were in Rwanda for ten days and he took charge from our arrival in Kigali from the airport until he delivered us back to the airport for our departure.

He speaks excellent English and is very knowledgeable about Rwanda and about the places we visited. His driving of the 4x4 Toyota was skilled and competent so we always felt comfortable being driven by him. Our trip went absolutely to plan and to schedule thanks to his reliable and capable management - he delivered us for various trekking activities (chimpanzees, mountain gorillas and golden monkeys) and was waiting for us on our return.

He delivered everything that could be expected and is a very pleasant and interesting man as well.



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Mrs J. from Middlesbrough
Arrived on: 30-Dec-2015 Stayed for: 1 nights
Overall:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

A very high standard.

A very good quality hotel. We only stayed overnight but the staff were all very friendly and helpful.

The room was very comfortable and well equipped. The food at breakfast was of a high standard.

Our only concern was that they were unable to convert 20 dollar bills into low value ones suitable for tipping.

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