This website uses cookies to ensure you get the best experience on our website. Learn more

Skip to main content

Talk to an expert 1-800-242-2434 Lines open now

User menu
Kigali Serena Hotel

Reviews of Kigali Serena Hotel

Wildlife sightings and reviews

75 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa

Showing 71-75 of 75
Duration
Arrival date
Mr & Mrs S
Sydney

"Had to cancel due to Rwandair stuff-up!"

1 night Arrived 18 Jan 2013
"We never got to stay at the Kigali Serena Hotel as Rwandair Express cancelled our flight and rescheduled it to the following day - which was annoying especially as they didn't even notify us of the change.

Rwandair Express also cancelled our flight back to Jo'burg TWICE, again without notifying us. Avoid Rwandair Express like the plague and fly South African Airways instead." See all these reviews: 5n in Rwanda; 3n in Botswana; 3n in Zambia; 2n in Namibia
Experience Report
Overall Rating:
Excellent

Miss F & Mr H
York

"Kigali Serena Hotel review"

1 night Arrived 9 Nov 2012
"Good quality captial hotel." See all these reviews: 12n in Rwanda
Experience Report
Overall Rating:
Good

Service:
Good
Rooms:
Good
Food:
Good
The F family
London

"Kigali Serena Hotel review"

1 night Arrived 31 Dec 2011
Experience Report
Overall Rating:
Average

Location:
Average
Service:
Average
Rooms:
Average
Food:
Good
Mr B
Bell

"Kigali Serena Hotel review"

1 night Arrived 12 Jan 2008
"Outstanding in every way!" See all these reviews: 4n in Rwanda
Experience Report
Overall Rating:
Excellent

Location:
Good
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Ms V & Mr D
Illinois

"1 night at the Kigali Serena"

1 night Arrived 6 Oct 2007
"We had a very brief stay at the Serena. We recived a warm welcome with towels and drinks. Our room was excellent. We had a small supper at the coffee shop that was very good. We had a 5:00 am pick up for an eary flight.

The hotel provided a delicious breakfast in our room at 4:30am. Unfortunately, at 5:15 our driver had not appeared. The front desk staff was very helpful in attempting to track him down and arranged for a taxi ride to airport for us. Our driver did appear at the airport, eventually." See all these reviews: 7n in Tanzania; 4n in Rwanda; 3n in Zanzibar
Experience Report
Overall Rating:
Excellent

Location:
Excellent
Service:
Excellent
Facilities:
Excellent
Rooms:
Excellent
Food:
Excellent
Showing 71-75 of 75
89%
75 reviews of Kigali Serena Hotel by travellers since August 2007
Overall rating by our travellers
44
22
8
1
0
Filter by month

Holiday styles & special interests in Rwanda

From birdwatching breaks to walking holidays, find great ideas for your trip in Rwanda.


Birdwatching

Birdwatching

Diverse habitats, discreet hides and superb guiding.

Cultural experiences

Cultural experiences

Get an insight into Africa's cultures and history.

Honeymoons

Honeymoons

Romantic safaris and castaway island retreats.

Luxury

Luxury

First-class service, scenic vistas and unparalleled comfort await you during these carefully selected luxury holidays. 

Photography holidays

Photography holidays

Great holidays to suit the keen photographer.

Solo Travel

Solo Travel

Trip ideas ideally suited for a solo traveller.

Walking

Walking

Explore Africa's most scenic trails on foot.

Walking safaris

Walking safaris

Explore Africa's untouched wildernesses on foot.

Wildlife safaris

Wildlife safaris

These trips include hard-hitting game and fascinatingly elusive species alike, as well as superb guiding and a variety of diverse ecosystems.

Other lodges in Kigali

Alternative places to stay in this same area.


Hotel des Mille Collines

Hotel des Mille Collines

The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.


83% (68 reviews)
Heaven Boutique Hotel

Heaven Hotel

Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.


94% (13 reviews)
Heaven Retreat

The Retreat

Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.


100% (2 reviews)
Kigali Marriott Hotel

Kigali Marriott Hotel

The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.


100% (1 review)
Kigali Radisson Blu

Kigali Radisson Blu

The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.


No reviews yet

Login to Expert Africa

Sign in with password

Sign in with email link


New to Expert Africa? Create an account

Forgotten your details?

It's free & quick to set up

  • Save your wish-list
  • Send us an enquiry
  • Pay online for your trip
  • Subscribe to our newsletter
  • Give us feedback on your trip
  • Full site benefits of the site

Need some help? Talk to our team

Africa