Travel reviews

Travel reviews by Mrs P - Hertfordshire


My Jul 2016 trip

On this trip, I visited Rwanda & Tanzania between 17-Jul-2016 and 29-Jul-2016 and I travelled alone.

Overall my trip experience was:

ExcellentExcellent

My trip went smoothly and I had an amazing time. As always this was expertly organised by Ellie. All my safaris so far have been organised brilliantly by Expert Africa and I have had incredible experiences which is why I keep returning. Thanks very much.

One point to feedback is relating to my driver/guide in Rwanda. I was very disappointed with his lack of engagement and focus on his mobile phone and personal work in Kigali on my first day there. He was more of a driver than a guide and did not say much. It is particularly disappointing as this part of my trip was my bucket list trip and supposed to be special and I was very excited about it. I have provided detailed feedback to Ellie.

Feedback response

We are sorry to hear that the guide didn't live up to expectations on this occasion.

We spoke with our partners in Rwanda who tell me that Patrick was very sorry to learn of these issues. He has been at the company for seven years, and usually gets very good feedback so we hope that this is just a blip in his otherwise very good record. Being aware of how he was perceived on this occasion should hopefully ensure it does not happen again.

I stayed at and have reviewed:

Place Overall rating
Kigali Serena Hotel, Rwanda
18-Jul-2016 review: Kigali Serena Hotel review
GoodGood
Gorilla Mountain View Lodge, Rwanda
19-Jul-2016 review: Gorilla Mountain View Lodge review
ExcellentExcellent
Kigali Serena Hotel, Rwanda
22-Jul-2016 review: Kigali Serena Hotel review
ExcellentExcellent
Kimondo Camp, Tanzania
23-Jul-2016 review: Kimondo Camp review
ExcellentExcellent
Namiri Plains Camp, Tanzania
26-Jul-2016 review: Namiri Plains Camp review
ExcellentExcellent

Great trip to Tanzania

On this trip, I visited Tanzania between 29-Sep-2011 and 11-Oct-2011 and I travelled alone.

Overall my trip experience was:

ExcellentExcellent

Overall experience of the trip was very good. Everyting went well. I had no problem anywhere.

Everything went well without any hitches despite the several flights and the amount of travelling.

Suggestions to help us improve our trips or our service:

Ellie was very helpful and knowledgeable. Thank you for arranging my holiday!

I stayed at and have reviewed:

Place Overall rating
Mwagusi Safari Camp, Tanzania
30-Sep-2011 review: Great food and Bandas
GoodGood
Lake Manyara Tree Lodge, Tanzania
3-Oct-2011 review: Another and beyond superb lodge and service
ExcellentExcellent
Serengeti under Canvas, Tanzania
5-Oct-2011 review: Brilliant camp 1 and river crossing
ExcellentExcellent
Ngorongoro Crater Lodge, Tanzania
8-Oct-2011 review: Wonderful lodge! Great views of the crater!
GoodGood