Africa: Reviews from our travellers

"There were a couple of issues with our booking, mainly that we did not receive our trip vouchers until our departure date and only after following it up via email.

There was also confusion about our pick up time with Chobe Elephant Camp. We had made arrangements to get to Kasane and be collected at around 10:30am. However, Justin contacted us via email the night before our scheduled arrival and told us that we were being collected at 14:00. We had to arrange to change our transport to Kasane to accommodate this new meeting time.

When we arrived at Chobe Elephant Camp, we were told that they had actually prepared to meet us at 10:30am.

It all ended well, but it could have been handled better." Read full review: 2 nights in Africa; 2 on a Botswana safari

"Really enjoyed the safari. All arrangements were smooth and to plan.

Great to be able to organise the trip by speaking to someone who could advise, rather than just trying to do on line.

Suggestions to help us improve our trips or our service:

All good!" Read full review: 4 nights in Africa; 4 on a Botswana safari

"We had an amazing time and it was all we had hoped for, and we had high expectations :)

We could have just booked directly ourselves but I think using Expert Africa really helped us to make the most of our short time in South Luangwa. We felt that Eleanor really listened and understood us and what we were looking for from the experience and as a result was then able to give specific advise to point us in the right direction in terms of lodges that would best fit with that." Read full review: 5 nights in Africa; 4 on a Zambia safari

"The trip was great. We loved both camps and would happily return." Read full review: 8 nights in Africa; 8 on a Tanzania safari

"This was our third trip with Expert Africa, again we were very happy with everything provided by them.

Our initial delay was out of Expert Africa's control.

However, the help provided by Tracy was excellent - starting with late night texts and emails then further phone calls. She arranged alternative accommodation and kept us informed.

Wilderness Safari staff at Windhoek airport, especially Priscilla, were exceptionally helpful in dealing with our car hire problems, then escorting us to our accomodation in Windhoek - Bidvest delayed us so long that it was dark before we left the airport.

Priscilla then ensured that our late arriving luggage was sent on to us." Read full review: 19 nights in Africa; 11 on a Namibia trip

"Overall another great trip.

I recommend EA to all travellers that I meet and anyone who asks for advice on visiting Africa!" Read full review: 9 nights in Africa; 7 on a Botswana safari

"I have been wanting to visit southern Tanzania for years, but was unsure of how to put the right package together.

Expert Africa had just the right itinerary and made it easy for me. It was everything I wanted, and I really appreciate your help." Read full review: 11 nights in Africa; 11 on a Tanzania safari

"I have to say that I was very much impressed by the Namibian people, the landscape, the parks and how well it's all organised. This was my 10th safari trip, but first to Namibia, and I can easily say that you outrun any other trip I've done to Kenya and their parks.

Guides respects the rules of driving, respects the animals, very well educated in their habitat and great guest awareness. I hope to be back for the next winter, but then for a camping tour!

Expert Africa could not have chosen a better representative then Maruska Adye to sort this out for us." Read full review: 16 nights in Africa; 13 on a Namibia trip

"This was from start to finish one of the best trips we have had. Our Expert Africa team member Maruska was fantastic throughout our planning, with great advice and feedback to our questions.

Everything worked as clockwork and showed the level of planning and professionalism that went into this trip by Maruska." Read full review: 20 nights in Africa; 12 on a Namibia trip

"Tracy helped us to organize the last part of a longer trip to SA.

She was helpful, knowledgable and resourceful, and made it possible for us to go to Kwandwe. She was slick and reliable on admin and the materials and support that Expert Africa provided was really useful.

Thank you so much.

Suggestions to help us improve our trips or our service:

No - could not improve on this." Read full review: 2 nights in Africa; 2 on a South Africa trip