Africa: Reviews from our travellers

"Our trip was fabulous! All the transfers - of which there were plenty and complicated - were excellent. Even down to our final transfer to the airport where our driver David from Wild Horizons gave us a Zambian Quiz to complete our trip!! Great! All the drivers were very attentive and made us feel completely at ease during our 3 country and two river crossings!

Our whole trip went without a hitch and we had a wonderful experience.

Suggestions to help us improve our trips or our service:

Sorry - I can't. The service from Expert Africa was superb. We will definitely use your expertise again when the time comes for another trip in the future.
Many many thanks" Read full review: 6 nights in Africa; 4 on a Zambia safari

"It was with great excitement that I was returning to Zambia (this time from the 17th of August to the 4th of September 2015) and the whole trip was once again a truly fantastic experience. Travelling solo is not a problem and you are made welcome everywhere.

A big Thank you to Freddie Sutton who arranged my itinerary: From our first contact, he was extremely pleasant, helpful & efficient and able to answer promptly (and in detail) any query I had.

On this trip, I visited Kafue for the first time and would recommend Busanga Bush camp as a starting point when travelling to Zambia. I was really looking forward to returning to South Luangwa and Lower Zambezi. By choice, I revisited Chongwe River Camp. The alternative camps suggested by Freddie were an excellent combination.

I was hoping to see Sables and Wild Dogs on this trip, which did not happen, but had plenty of other amazing sightings . The fishing in Lower Zambezi was fantastic, and once again I learnt some more fascinating wildlife facts from the knowledgeable Guides in various camps.

A special thank you also to "Tours Africa": Dave and his friendly team are punctual and efficient. They were also of great help liaising with other people to successfully retrieve and forward my lost luggage. Dave went out of his way to source an alternative camera for me why my own stopped working at the beginning of my trip... Fantastic service

Expert Africa's level of service is beyond expectations with excellent personal touch from start to finish.

Suggestions to help us improve our trips or our service:

I couldn't honestly think of anything Expert Africa could do better!" Read full review: 18 nights in Africa; 17 on a Zambia safari

"This was our best trip yet with Expert Africa; thank you so much to Megan (along with Chloe) for really listening to and helping crystallise what we had in mind, and for their patience in putting together such a well balanced programme for us." Read full review: 13 nights in Africa; 8 on a Botswana safari

"The trip was beyond memorable.

Every Lodge exceeded our expectations and I must commend all the staff at each House and Lodge for their professionalism and attention to detail.

We loved getting to know each and every person.

Suggestions to help us improve our trips or our service:

I think that all the accommodations were down played a little when I booked the trip.

I wasn't expecting them to be so spacious." Read full review: 11 nights in Africa; 7 on a Tanzania safari

"Truly amazing trip!" Read full review: 10 nights in Africa; 8 on a Namibia trip

"Selous should not be marketed as having meaningful elephant populations
everyone in the country seems to know it but it was not indicated to me
Lake Manze is overpriced by at least double
should be sold as a budget camp for families going to cheap beach hotels in Zanzibar
because we are very experienced travelers we don't let any single issue spoil a trip but--
We usually do our own bookings but made an exception for this trip due to the number of domestic flights
and our preferred tight flying schedule .Iwas impressed by the service from both Richard and initially, Clare and
the details such as flights,transfers hotels,time usage were well done
I have never paid the pricing of Lake Manze/Selous and received as little
I rate the camp and game experience below modestly priced South African Private reserves near Kruger
eg: Nkorho or Gomo Gomo which are 50% lower
Kwihala was an excellent recommendation and Kicheche was as advertised
I do not think the location of the camp can compare to Karen Blixen tents on the River
where i have stayed previously but they have a different manager from my last visit there
and Kicheche was very satisfying." Read full review: 10 nights in Africa; 6 on a Tanzania safari

"An outstanding travel experience.

As a rather independent traveler, I rely on travel literature to plan itineraries rather than merely "purchase" a pre established tour such as those offered by Abercrombie and Kent. With regards to Botswana, I read the Bradt Travel Guide authored by Chris McIntyre and found it to be most informative, especially in the descriptions of the various private concession areas and of the myriad of camps within the concessions. Being directly affiliated with Expert Africa led me to contacting your company and I was put in contact with Nick Hobbs.

Over many months, Nick and I had numerous interactions both by email and on occasion by telephone. In all instances, I found Nick to be very responsive and his personal knowledge of Botswana obviously helpful in narrowing down which camps I ultimately selected.

Having completed our holiday, I can report that every required travel reservation/connection---air from Joberg, ground to zambia hotel, scheduled excursions within zambia, ground/boat/air connection to botswana camps was effected without any problem. And the safari camp experiences was consistent with the written or verbal guidance provided by Expert Africa personnel. And, while this was a most expensive holiday, prices quoted by Expert Africa were competitive with other inquiries I made prior to selecting Expert Africa.

Suggestions to help us improve our trips or our service:

Expert Africa literature was very informative and helpful.

A minor suggestion-- while gratuity guidance for guides and camp staff is covered. I would add some guidance re ground transportation personnel --- for example, is a gratuity expected for the people providing the ground transportation from Zambia airport to hotel; or, from Zambia hotel to Botswana border; or, the Mack air porter who takes your bags to the small aircraft at Kasane? ( The cost for the ground/private air is included in the aggregate amount paid to Expert Africa but it is vague whether or not an additional gratuity is ""expected"".)

As a traveler, my preference would be, to specifically state in you literature that a gratuity for these incidental services is not expected (and if necessary, add a few dollars/pounds to your fees to the traveler to cover these incidentals)." Read full review: 8 nights in Africa; 6 on a Botswana safari

"Zambia feels like home. We are ready to be back." Read full review: 8 nights in Africa; 8 on a Zambia safari

"This was one of the best holidays I have ever had.

I loved it and the children did too it was magical and unforgettable. We have taken a bit of Africa back with us! Can't wait for an excuse to return...." Read full review: 6 nights in Africa; 6 on a Botswana safari

"Expert Africa were very professional and managed to organise a magical trip to Kenya for 2 families.

One family had never been to Africa before - so seeing anything "wild" on safari was very exciting. The other family has spent numerous holidays in Africa - but that still does not take away the splendour of seeing it all again and having the chance to meet interesting like minded people from all around the world.

I would highly recommend using Expert Africa as they made the trip run very smoothly." Read full review: 15 nights in Africa; 5 on a Kenya safari