Africa: Reviews from our travellers

"Firstly we must give thanks to Karen and Tracy for all their help and advice, making this trip a fabulous experience.

All the transfers to and from our accommodation and the airport went smoothly with the vehicles arriving on time, and all of the drivers were pleasant pointing out places of interest on the route and answering our questions, some of which no doubt they will have been asked a thousand or more times !

Overall an amazing experience one that will remain in our memories for ever. Both places we stayed at where both peaceful and relaxing environments, this helped to switch off and enjoy the accommodation and the facilities offered." Read full review: 9 nights in Africa; 8 on a Namibia trip

"We had an absolutely fantastic time! Anton's recommendations were excellent! The orchestration of the transfers seamless.
Best thing to say is that we're already starting to think about our next visit to Africa and Expert Africa will be our go-to." Read full review: 14 nights in Africa; 10 on a Botswana safari

"What an amazing experience!

We had waited 26 years to take our trip to the Okavango Delta and we were not disapponted.

Adventerous, exciting, restful, fun, educational, beautiful, this trip provided us this and so much more.
Each camp varied in setting, style and safari.

Anton ensured our trip was tailored to our interests and expectations.

The staff at each of the camps were welcoming, professional and personable . Logistic support was outstanding and appreciated. Travel between camps were on time and people were there to greet us at every step." Read full review: 14 nights in Africa; 10 on a Botswana safari

"The trip overall was absolutely amazing, an adventure we will always remember and cherish!

In addition to the feedback already provided there are a few other things we would like to mention. As stated in The Delight feedback, there was a full day tour to Sandwich Harbor and Walvis Bay that was pre-paid and confirmed in our itinerary but was actually not booked.

Sabina was very attentive and helpful in the beginning as we were developing the itinerary and exploring options. However, later on in the process we found communication with her to be hit or miss. There was more than one occasion where our emails went unanswered and required follow up. Particularly frustrating was the fact that we did not receive our travel packet until days before departure. I had asked Sabina about the status of this in at least two earlier emails which she did not answer in her replies.

Once she discovered that the documents had not been shipped yet (just a bit more than one week from our departure) she said she would send them out and hopefully they would arrive in time. Only after I asked to have the shipment expedited did she offer to do so - seems like that should've been automatic given the timeline. Obviously this did not leave us much time to read through the guide, etc." Read full review: 16 nights in Africa; 14 on a Namibia trip

"This was our third trip organised through Expert Africa and we were delighted with your service.

We were very happy with Kwessi Dunes (trip highlight), Mowani Camp (awesome views, the best food) and GocheGanas is a little gem. If we had more time, we would have stayed a little longer in Swakopmund - beautiful city!

The only camp that we felt a bit underwhelmed by was Ongawa Lodge. The reasons are:

1. We were not told upfront of costs for Etosha and Ongawa gane drives - the manager mentioned that game drives were not included but failed to disclose prices, which were not shown in the room either

2. The game drives in Ongawa follow a set route and in three drives, we pretty much saw the same views/animals. Other camps use their land to show different sites. This felt too little for NAM1,500 per person/per drive

3. The Etosha Game drive is very expensive at NAM2,500 per person and it lasts only 3h

4. We were given our bill after breakfast on last day. We scan the bill and paid since we were in a rush. The bill felt excessive so we asked for breakdown and found out that we were overcharged for Etosha Game drive by NAM5,000. The manager was not particularly graceful in handling with this mistake - we had to recount days spent and activities per day before the mistake was acknowledged. They were unable to do the refund so we are now waiting to see if this come through this week.

I hope the comments above are useful and thank you once again for your help,
Rute & James" Read full review: 11 nights in Africa; 10 on a Namibia trip

"All was great.

We didn't realise our transport from Vic Falls to Hwange would be so early so we lost out on some of the offerings at Vic falls Hotel, like a free massage we couldn't book and a morning river cruise we had hoped for. This early flight could have been communicated earlier for optimal day planning. But apart from that minor issue we were very pleased with everything as always!" Read full review: 10 nights in Africa; 9 on a Zimbabwe safari

"As per our previous trips, Megan Green was just brilliant at organising our itinerary, super fast to answer emails, helpful and friendly.

I can’t imagine booking a trip to Africa without going through Expert Africa and Megan, so thank you Megan for all your work in making this trip happen and for our previous two trips." Read full review: 15 nights in Africa; 6 on a Botswana safari

"What a trip! We are so grateful to Sabina and the whole EA team for helping to make this a reality.
We reached out to Sabina a bit last minute, but she was very accommodating. She did a great job understanding our goals for the trip, and suggesting options that aligned with those goals.

Two hiccups in our trip made us especially grateful for the support of Expert Africa. First, our flight from the US was unfortunately cancelled, and the rebooked option got us in one day later. Sabina seamlessly coordinated with our first lodge and flight teams to adjust our schedule.

Secondly, unfortunately due to the heavy rains and flooding in Namibia, Serra Cafema was forced to close temporarily. This happened while we were in country and had limited wifi. Tracy (Sabina was at a site visit) jumped right in, sharing the news and immediately offering alternative options. She negotiated private transport to get to the new camp, all while keeping us informed, but letting us still enjoy the trip. As a result, our trip felt seamless and we didn't have to worry, for which we are so grateful.

The local country knowledge and thorough vetting of hotels (especially the full lodge reports) were incredibly helpful in building our itinerary. The coverage while we were on our trip ensured we were supported when unfortunately some changes were required.

We absolutely recommend Expert Africa, and have in fact already recommended Expert Africa to multiple family and friends.

Thank you Sabina and team!" Read full review: 17 nights in Africa; 11 on a Namibia trip

"The route was well balanced, car drive and plane at the end.

All camps from WIlderness do have couple of star above all other ones that we have been on Namibia
Also very comfortable having land strips near by the Wilderness camps.

Suggestions to help us improve our trips or our service:

For for this trip I was super well taken care off.
It is seamless the service form Expert Africa with Wilderness Safari ( Which was my concern). Congratulations you were able to make it happen.

Thought I would run into some problems with logistics, but none showed up.
Incredible!!!

Next trip with you guys will be in Botswana next year!!!" Read full review: 16 nights in Africa; 15 on a Namibia trip

"Anton did the most super job organising a last minute trip for us to south Luangwa.

The camp was excellent, the wildlife were superb; everything was perfect; the food, the staff, the facilities. We were able to really see the wildlife at a very close distance and the guiding was excellent.

Wouldn't hesitate to recommend Expert Africa who will tailor any safari to meet your needs. Their partner organisations are outstanding and they really work hard to ensure they create a trip that matches you expectations." Read full review: 4 nights in Africa; 3 on a Zambia safari