Travel reviews by Mr T & Ms G. from Sweden

"The trip overall was absolutely amazing, an adventure we will always remember and cherish!

In addition to the feedback already provided there are a few other things we would like to mention. As stated in The Delight feedback, there was a full day tour to Sandwich Harbor and Walvis Bay that was pre-paid and confirmed in our itinerary but was actually not booked.

Sabina was very attentive and helpful in the beginning as we were developing the itinerary and exploring options. However, later on in the process we found communication with her to be hit or miss. There was more than one occasion where our emails went unanswered and required follow up. Particularly frustrating was the fact that we did not receive our travel packet until days before departure. I had asked Sabina about the status of this in at least two earlier emails which she did not answer in her replies.

Once she discovered that the documents had not been shipped yet (just a bit more than one week from our departure) she said she would send them out and hopefully they would arrive in time. Only after I asked to have the shipment expedited did she offer to do so - seems like that should've been automatic given the timeline. Obviously this did not leave us much time to read through the guide, etc."

Feedback response

Thank you for your kind words about the overall success of your trip – I’m so pleased it was such an amazing adventure.

At the same time, I’m genuinely sorry for the frustrations you experienced towards the end of the booking process. In the final weeks before your departure, we exchanged a great deal of correspondence – as I helped with the logistics and costs of various activities and made adjustments as your plans evolved.

I was glad to be able to assist with so many questions during that time – but I’m very sorry that the full-day tour from Swakopmund was overlooked. This was an error on my part. By the time I realised the oversight and tried to put things right, you had understandably made other arrangements.

Your travel documents were sent to the address we had on file more than a month before your departure. Unfortunately, I wasn’t aware that this format wouldn’t work for local delivery in Sweden, and I regret not checking that the pack had arrived safely. Once I learned that it hadn’t reached you, we couriered a replacement which arrived before you travelled – but I understand this left you with little time to review it properly, and I’m sorry for that.

I truly regret the missed follow-ups and how these issues affected your otherwise positive impression of our service. I’m grateful for your fair and constructive feedback – it’s genuinely appreciated.

Thank you again for travelling with us, and I hope we’ll have the chance to help with your future travels.