Africa: Reviews from our travellers

"All arrangements worked perfectly, all lodges were great and welcoming, all meals in the lodges were excellent and the whole experience was wonderful." Read full review: 15 nights in Africa; 8 on a Namibia trip

"We had a fabulous time! Unfortunately, this once-in-a-lifetime trip makes us want to go again, and again, and again!

I do hope the concessionaire's are careful not to over build. They are able to charge top dollar because of their high concentration of animals to a low density of visitors. But when vehicles are stacking up, waiting for a 10 to 15-minute turn to see the animals, the concentration is already too high for my tastes. There is something to be said for having more eyes in the field, because you then have more opportunity to make a good sighting. But there needs to be a balance, and we saw many new camps being added, and many camps are increasing the number of guests they can accommodate. As someone going to visit, note not only the number of tents in your camp, but of all the camps within the concession.

Suggestions to help us improve our trips or our service:
With your booking, Expert Africa has a general interest, basic requests, etc box; it would be nice to be able to customize that for each activity and/or camp to accommodate interests and expectations for different locations.

You guys and gals at Expert Africa are great! Everyone I've dealt with, though primarily Maruska and her sister Saskia when she was still with you, has been most helpful, honest, and pretty-darn-accurate, which I appreciate more than I can express!

Filling out this review has been a nightmare for me. Next time I will type things out elsewhere, and then cut and paste them in, which should work. When I tried to go back to previous page, whatever I'd typed was swallowed. If I hit save, it kicked me out, and I had to start again at the very beginning. I hated having to scroll forward through every page from the beginning, so I tried cheating and leaving the form open, but it would time out, again swallowing whatever I'd typed. It would be nice to be able to open on any page, so I could complete as time and mood allowed. Oh, well.

Sorry it's taken me so long to complete. I know I really appreciated other people's reviews and used the reviews heavily in making my choices--I would also like to see a scale of 1 - 10, because I would've liked to differentiate between good and excellent with a very good. The overall quality of all these camps is at least good, but some were far more excellent than others." Read full review: 34 nights in Africa; 17 on a Namibia trip

"As I said in my e-mail, Expert Africa did an excellent job in all respects.

I was particularly impressed by the ease of my transfer in Dar es Salaam between the International and Domestic terminals.

Suggestions to help us improve our trips or our service:

None, because everything was just perfect." Read full review: 10 nights in Africa; 10 on a Tanzania safari

"One our best African safari experiences.The lodges were all excellent, the guides outstanding and the logistical arrangements were handled to perfection.

Well done and thank you to all concerned.

Suggestions to help us improve our trips or our service:

Just keep doing a wonderful job.
Especial thanks to Megan for outstanding, friendly service." Read full review: 12 nights in Africa; 11 on a Zambia safari

"Expert Africa once again came up trumps to give us a wonderful experience.

Suggestions to help us improve our trips or our service:

No you seem to be doing a very good job" Read full review: 10 nights in Africa; 5 on a Tanzania safari

"We set to see a lot in a considerably short time.
For some places we wished to have more.
No regret as it was interesting and lots of memories of very special places and people we met along the way.
Accommodations were sometimes off as we couldn't imagine they fill up so quickly
The hardest part are the distances...but it is very rewarding.
We loved the sunrises and sunsets and all in between.
It was an adventure of a lifetime but hope to come again as there is more to see." Read full review: 17 nights in Africa; 10 on a Namibia trip

"We were very happy with the help and guidance Angela at Expert Africa provided.

Going on a trip to any African country, even a country with a reputation for being very safe such as Namibia means that you need to rely on the expertise of others, especially if it is your first visit to the continent and you are responsible for the safety of two young teenagers.

After an initial conversation we received a detailed suggested schedule, the pricing was very clear to understand and we received a huge amount of practical advice.

All the potential pitfalls were mentioned and the itinerary was exactly what we wanted. We received a guide book on the booking and a very clear and detailed advice booklet.

Suggestions to help us improve our trips or our service:

As the itinerary is bespoke for each customer the only suggestion that I can think of is a guide to the time for each drive, perhaps with the map.

We left Windhoek later than we should and arrived at the Namib Lodge just as the sun was setting. 5 minutes after arriving the sun had gone behind the mountain range and we never saw the facilities until the next morning.

If we had received some guidance on the length of time we would have set out earlier as it took longer than the 5 hours we had allowed.

We are very happy with the service provided and thank you for making the trip so enjoyable." Read full review: 9 nights in Africa; 10 on a Namibia trip

"We loved Africa!

We had an unforgettable time as a family, saw and experienced wildlife, nature and African living, talked to many people, met incredibly knowledgable guides and hosts and will always treasure our two weeks in Tansania.

As it was our first safari, we now know what we like and how we 'work' on such a trip. Thus we would do things slightly differently in the future. The trip was well organised, we never waited anywhere. The transitions from one site to the next were meticulously planned and it was small details in our schedules that we learned to value and that showed us your knowledge and experience of the places we visited.

Well done, Liz!" Read full review: 15 nights in Africa; 12 on a Tanzania safari

"A really brilliant and well organised trip, the combination of El Karama and Encounter Mara was a really nice combination and worked well. Transfers were painless and I really couldn't ask for more.

Thanks again for organising.

Oliver" Read full review: 9 nights in Africa; 9 on a Kenya safari

"Best holiday we've ever had. Almost perfect from start to finish.

Only negative was Johannesburg airport on the return journey. Their concept of customer service is negative as far as getting people through Passport Control and Security as quickly as possible. We made our flight with about 5 minutes to spare.

Suggestions to help us improve our trips or our service:

Cannot fault Expert Africa - Sabina in particular. You guys have been superb.

We'll be re-booking in 2 years time - finances permitting! We have to return to Okonjima and see how our Leopard is getting on!" Read full review: 15 nights in Africa; 15 on a Namibia trip