Travel reviews by The H family from Chester
My Jun 2012 trip
On this trip, I visited Botswana, Namibia, South Africa & Zimbabwe between 1-Jun-2012 and 21-Jun-2012 and I travelled with 4 other people.
It was one of the most memorable holidays we have had. Everything was in line with or better than expectations. I think the key to Expert Africa's success is knowing about all the country's facilities firsthand, and then taking care to understand what the client really wants from the holiday. Because this happened, we had no unpleasant surprises, and may pleasant ones.
The balance of time we spent in each place was perfect, and therefore gave us a wide range of experiences in the time available.
The car hire was a success. I think for the gravel roads, the Nissan X-trail is a must, rather than a saloon, and people should be encouraged to take one. The Budget car we had was not provided with a second spare wheel, as had been booked. The manager was apologetic, but said the wheel he intended to supply was damaged. He then rightly said (as it turned out) that with it being the dry season, with no potholes, and with sensible driving, we should have no problem. In fact we had no tyre problems at all. I think in the dry season a second wheel is perhaps overcautious. Very comfortable car, with plenty of space for both people and luggage.
Suggestions to help us improve our trips or our service:
Hard to think of anything. Just keep visiting places, listen to feedback and ensure you understand what is important for the client (even if he doesn't know himself!)