Sossus Dune Lodge

Reviews of Sossus Dune Lodge

Good(89%) From 133 travellers
Excellent
75
Good
47
Average
6
Poor
5
Terrible
0
Below are independent comments from 133 of our travellers who have visited Sossus Dune Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mrs B - family from UK
Arrived on: 15-Jul-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Great stay at Sossus Dune Lodge

I think this must be the best place to stay for visiting the dunes as you are inside the park and can reach the dunes for sunrise. We had only one night here but on our first day we were able to spend time at the pool (one of the best we encountered in Namibia), walk to the canyon from the lodge and later drive to Elim Dune for sunset.

The next morning we departed for the dunes at around 6AM with a picnic breakfast prepared by the lodge. The checkout was painless - we experienced none of the difficulties referred to by Expert Africa in their guidance notes - we had paid our bill by card the night before after dinner. We spent several hours exploring the dunes, and climbing them in the cool of the morning. We drove all the way to the dunes but did get stuck in the sand, so maybe the shuttle would have been better !

The lodge itself was perfect - we had comfortable spacious rooms with sun-loungers from which to enjoy the great views; the food was very good - a la carte not buffet, and most importantly the staff were all friendly and helpful.

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Mr & Mrs F from California
Arrived on: 28-Aug-2018 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average
Activities:
Excellent
Excellent
Facilities:
Average
Average

Sossus Dune Lodge review

Because they were in the National Park, staff really did not provide good service.

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Linda & Paul from UK
Arrived on: 11-May-2018 Stayed for: 3 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Average
Average
Activities:
Excellent
Excellent
Facilities:
Good
Good

Exceptionally friendly staff and great room

Lovely spacious room and exceptionally friendly and welcoming staff. We were very well looked after even though they also had to take care of several large groups of guests.

The food was adequate but this is an aspect that they could seek to improve, otherwise we would have given it an excellent rating.

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Mr J & Ms D from UK
Arrived on: 7-May-2018 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Sossus Dune Lodge review

Much better than anticipated.

No hassle with credit cards as advised in the tour guide.

Friendly staff and great location

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Linda & Paul from UK
Arrived on: 1-May-2018 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good

Very characterful and wonderful lodges

See comments on previous page

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Linda & Paul from UK
Arrived on: 29-Apr-2018 Stayed for: 4 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good

Very characterful and wonderful lodges

Excellent and very characterful lodges and friendly and helpful staff too.

On arrival we learnt that we only had 5 rooms for the first night and not the 7 that were booked. This was apparently due to a plumbing problem. This meant that 4 members booked into single rooms had to share2 rooms for the first night. The manager was very apologetic indeed and handled the situation well. I agreed a compensation package with her and the 4 people concerned received a refund.

The guide was excellent although he did drive rather too quickly into Deadvlei causing one party member to suffer a back injury. This meant that he could not walk the final section into the salt pan where the dead trees are located. This was a great shame as it was one of the photographic highlights of the trip.

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Expert Africa comments

Sossus Dune Lodge have looked into the incident that resulted in the bruising of this travellers coccyx, to try to ensure that this will not happen again. They have assured us that all of their guides are 4WD trained specifically for these conditions and that all guests are advised to wear a seatbelt. It is unknown as to whether this traveller was wearing a seatbelt or not, though we would urge anyone doing this day trip to make sure that they do so as the roads are very poor in this part of Namibia.

Ms L from Queensland
Arrived on: 6-Apr-2018 Stayed for: 3 nights
Overall:
Poor
Poor
Location:
Average
Average
Rooms:
Good
Good
Service:
Poor
Poor
Food:
Poor
Poor

Poor quality government service

The rooms had nice furniture and lots of it. But it was hot at night facing west, with a big rock behind emitting heat. Service was abysmal. The lady at reception named "Memory" seemed to have no memory. Anything requested that were supposed to be delivered to your room never arrived. Asking again still gets nowhere. You literally have to get it yourself. Even when my special meal has been cooked and I was told by her that it was ready when I arrived at the restautant, she showed no intention of getting it from the kitchen for me after 20 mins. I ended up going into the kitchen myself where I was told the meal had been sitting there for a long time, and just ended up eating it there as it was already 9.30pm, and had to wait for the other half of the meal to be cooked.

When I asked for 2 extra towels to use instead of a pillow, some staff didn't want to allow it. I had to beg them with the reason that I had a medical condition.

The chefs were happy to cater for my special dietary requirements, but never bothered to obtain anything requested, not even low fat milk. The food was generally not cooked well. Once I was given a steak that had gone off (verified by 4 restaurant staff). Breakfast was terrible. The fruit they put out should be in the bin. Bread was of the lowest quality possible. Most lodges made their own lovely white and wholegrain bread in Namibia. I was glad I brought my own cereal and bread so had breakfast in my room.

There is really no need to stay in this place to do sunrise at the Deadvlei. I was the first person to arrive at the shuttle both mornings, well before the shuttle drivers who lived outside the park gate. The tarred road is so good you can do 100km/hr on it easily. The sun does not hit the Deadvlei pan for 40 mins after sunrise. Most people caught the second shuttle and arrived well in time to do photography.

Given this lodge is not pleasant, I would recommend staying somewhere near the gate, and just come thru at sunrise. Whether you are the 1st or 50th person to get there, the pan is full of photographers by the time it is right to be photographed.

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Expert Africa comments

We’re sorry that this traveller didn’t enjoy her time at Sossus Dune Lodge as much as we’d hoped. Expert Africa did pass on this travellers dietary requests to the lodge. Her requirements were quite unusual and not something we’d come across before. We requested more detail from the traveller and received a relaxed response, so we didn’t push any harder to get a more detailed reply. In hindsight, we regret this as it could have helped the team at Sossus Dune Lodge to better prepare.

We had not been aware that this traveller had a medical condition requiring a special type of pillow before she travelled.

Whatever the root cause of these differences / misunderstandings, we remain very sorry that her time didn’t live up to what she had hoped for. However, we think it’s important that you read this traveller's whole trip review to put her feedback in context.

This traveller commented that it was a trip that ‘she wanted to forget’ and clearly Expert Africa must take some blame for this. She noted that her expectations of her destinations were inappropriate – and one of our jobs is to ensure that travellers' expectations are as close to the reality as possible. Clearly we failed at this.

She comments that she "wasn't prepared for how backward Africans were” and that she’d found this trip to be "very taxing” - we’re really sorry this was the outcome. As a company we would rather not send someone to Africa than send someone with badly misaligned expectations … which seems to have been the case here.

Mr & Mrs G from London
Arrived on: 18-Feb-2018 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good

Great location inside Namib Naukluft Park

Our third stay.

The park gate is only open between sunrise and sunset, and Sossusvlei is a 60km drive, so staying in the only lodge inside the park boundary enables you to get ahead of the crowds.

The service and food are much improved since our first stay 10 years ago.

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Mrs E from UK
Arrived on: 20-Nov-2017 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Average
Average
Activities:
Excellent
Excellent
Facilities:
Good
Good

Sossus Dune Lodge review

This was a lovely setting but we missed the personal touch with the staff, who were fairly efficient but didn't give us the extraordinary experience we'd had.

Got our rooms mixed up and all in different directions again. Important they understand that people travelling together want to lodge near to each other. It took 10 mins. to walk to 2 of the rooms, which is a long way if you've forgotten something. Maybe they should consider people's ages and put younger ones on the end.

The guiding was excellent and they accommodated our wishes and extra plans without a fuss.

The food was quite good but expensive. In Swakup we ate in the best places with amazing food for cheaper

The little pool and beds in the afternoon were lovely.

The stay was great. We just wanted the warmth and personal aspect we'd been spoilt with!!

These travellers had booked a private guided excursion to the dunes while at Sossus Dune Lodge and had the following to say:

Left at the crack of dawn and were in the dead vleii , on our own as the sun rose, as requested. Very special. Our guide was excellent and very gentle and understanding with 4 old grannies. Got us the best breakfast spot and enjoyed great breakfast.

Asked if we could tag on the canyon as back quite early and took us on the great hike through the canyon.

Whole trip was wonderful. Just what I wanted and back for lunch and siesta. Perfect.

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Ms S & Mr E from NSW
Arrived on: 29-Jul-2017 Stayed for: 4 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

The perfect place to stay at Sesriem!

Sossus Dune Lodge is the only accommodation within the Namib-Naukluft Park and as such is perfect for visiting Sossusvlei and Dead Vlei at sunrise.

The chalets are architecturally attractive, well maintained, comfortable and large. The thatch roofing is excellent insulation.

Although this lodge is government-owned and managed, the staff are friendly and helpful and efficient. The meals are more modest than we received elsewhere, but still plentiful and tasty.

We would highly recommend staying here if it is available. It books up many months in advance. It was perfect for our photography adventures.

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