Travel reviews

Travel reviews by Ms J & Ms C from UK


My Sep 2014 trip

On this trip, I visited Namibia & South Africa between 28-Sep-2014 and 19-Oct-2014 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

Fantastic holiday, but not happy about attitude of wilderness safaris when our Namibia Airline flight was cancelled. We informed them be e-mail at 6.30 am on that morning and think that the initial demand of £950.00 to continue our holiday schedule was totally unreasonable. We think they could have rearranged transport for us to continue on that day, within the timescale they had, we would like to say we were very impressed with the guides and staff at the lodges.

They were all extremely friendly and helpful and we were able to learn a little of Namibian culture. Also, the wildlife was amazing.

Suggestions to help us improve our trips or our service:

No

Feedback response

We were really sorry for the disappointment caused to these travellers by Air Namibia. The flight between Jo'burg and Windhoek, which they had booked for themselves with their intercontinental flight, was cancelled. Thus they were put on a later flight out of Jo'burg. This meant that they were six hours late arriving in Windhoek, which in turn meant that they missed the first arrangement that we had made for them: a light aircraft hop into Wolwedans.

Despite the efforts made by Expert Africa in London, and our colleagues in Namibia, we could not arrange seats on another scheduled flight transfer to Wolwedans that afternoon to replace the one they missed. Then their only possible options were:
a) to charter a private plane, at significant extra cost, or
b) to overnight in Windhoek, and then join a scheduled air transfer to Wolwedans the next morning.

I stayed at and have reviewed:

Place Overall rating
City Lodge OR Tambo, South Africa
28-Sep-2014 review: City Lodge OR Tambo review
GoodGood
Avani Windhoek Hotel, Namibia
29-Sep-2014 review: Kalahari Sands Hotel review
ExcellentExcellent
Wolwedans Dune Camp, Namibia
30-Sep-2014 review: Wolwedans Dune Camp review
ExcellentExcellent
Kulala Desert Lodge, Namibia
1-Oct-2014 review: Kulala Desert Lodge review
ExcellentExcellent
Bullsport Guest Farm, Namibia
3-Oct-2014 review: Bullsport Guest Farm review
ExcellentExcellent
Sam's Giardino, Namibia
6-Oct-2014 review: Sam's Giardino review
ExcellentExcellent
Erongo Wilderness Lodge, Namibia
8-Oct-2014 review: Erongo Wilderness Lodge review
ExcellentExcellent
White Lady B & B, Namibia
10-Oct-2014 review: White Lady B & B review
AverageAverage
Doro Nawas, Namibia
11-Oct-2014 review: Doro Nawas review
ExcellentExcellent
Ongava Lodge, Namibia
13-Oct-2014 review: Ongava Lodge review
ExcellentExcellent
Halali Camp, Namibia
14-Oct-2014 review: Halali Camp review
AverageAverage
Mushara Lodge, Namibia
16-Oct-2014 review: Mushara Lodge review
ExcellentExcellent
Okonjima Plains Camp, Namibia
17-Oct-2014 review: Okonjima Plains Camp review
ExcellentExcellent
Elegant Guesthouse, Namibia
18-Oct-2014 review: Elegant Guesthouse review
ExcellentExcellent