Reviews of Kono Kono Beach Villas
They do not necessarily represent the views of Expert Africa.
Great but a few things needs to be fixed
Very good location with great potential to become a super resort but a few fundamental things where missing.
No cleaning in rooms before 2 pm
The staff was friendly but forget things all the time
The massais (security guys) asked for cigarretes and where trying to sell things?? very unexpected
The manager asked in front of the staff if we had any complaints??
Expert Africa comments
Kono Kono tell us that they are open to critical feedback as they believe it helps them improve their over all standards and service - two things that they are fiercely proud of. They only wish that the travellers and made mention of their issues during their stay, so that the manager at Kono Kono would have been able to do something about it before the stay was over. Kono Kono dont feel that asking for comments in front of the general staff is an issue - and that guests should always feel able to speak freely. Expert Africa undertands that this is not always an easy thing to do for fear of causing offence, and so recommend that if there are any issues that guests would like to raise and dont feel that they can do so in front of the general staff - that they contact us here at our Expert Africa office and we will gladly speak to Kono Kono on their behalf.