Hotel des Mille Collines

Reviews of Hotel des Mille Collines

Good(81%) From 28 travellers
Excellent
7
Good
17
Average
2
Poor
2
Terrible
0
Below are independent comments from 28 of our travellers who have visited Hotel des Mille Collines, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr G & Mrs T from Durham
Arrived on: 29-Dec-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Average
Average
Facilities:
Good
Good

Good for an overnight in Kigali.

The Mille Collines was good for an overnight in Kigali (well located) - we used it at the beginning and end of our trip.

Having said that it is a little tired and the rooftop restuarant food didn't really justify the price (we ate better food at various, more modest, locations throughout Rwanda). The restaurant is now to be refurbished (Jan 13).

There is not a hint that this was "Hotel Rwanda". Has a good sized pool and internet access.

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Three from Manchester
Arrived on: 20-Sep-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Nice hotel, restaurant service a bit ropey.

The hotel has lovely views, stylish public areas and nice rooms, all you could wish for an overnight stay. Unfortunately for us we stayed on a Thursday night which is party night by the pool which on anotheer type of trip would have been fun, but having just left the tranquility of the volcanoes, it did grate a little on the senses.

We retreated to the 4th floor restaurant which has beautiful open air views over Kigali. The food here is OK, but they couldn't cope with a vegetarian - although a strange mix of a plate of spaghetti, potatoes and veg turned up eventually. The service was incredibly slow and we waited an hour for our food, which was OK as we had nowhere to be, but for the country the prices are quite high in the restaurant so I was expecting better service.

Breakfast the next morning in the same restaurant was a well organised and extensive buffet. For the breakfast and view alone I'd recommend this hotel and if its not party night I'd suggest eating dinner at thee pool bar.

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Mrs M and Miss H from Bucks
Arrived on: 23-Aug-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Average
Average
Activities:
Good
Good
Facilities:
Good
Good

Milles Collines review

Good hotel with lovely ambiance and good staff however the hotel was let down by its very average rooms and food

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Mr J. from Amersham
Arrived on: 25-Jul-2012 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Poor
Poor
Activities:
Average
Average
Facilities:
Average
Average

rather disappointing for a major Hotel

reception and staff not at all personable
rooms small and missing some basics eg hair dryer
but pool area and bar very pleasant and welcome

early breakfast ordered but delivered very late, as we were leaving
no apology - staff somewhat disinterested

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Expert Africa comments

We were concerned to read this feedback - we've passed it on to the managers, and are monitoring the situation at this lodge - which has previously been very reliable.

Mr and Mrs R from Bath
Arrived on: 15-Jul-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Hotel des Mille Collines review

Very high standard hotel but not quite living up to that level.

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Mr & Mrs C - Avon
Arrived on: 2-Jul-2012 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Hotel des Mille Collines review

The management of staff at breakfast was poor.

Tables were not cleared and tables were not set correctly. Food often ran out and trying to order an omelette was particularly difficult. We did not try dinner.

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Mr & Mrs W from Wokingham
Arrived on: 1-Jul-2012 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Average
Average
Rooms:
Good
Good
Service:
Terrible
Terrible
Food:
Terrible
Terrible

Disappointing

We chose this hotel as it was "Hotel Rwanda", however, we didn't see anything that related to the hotels history which was disappointing.

We had dinner at the Pool Bar restaurant - our order was apparently forgotten so we had to remind the staff and waited over an hour. When the meal came (vegetable lasagne) it was of a very poor quality.

The hotel was very clean and the room was comfortable

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Mr F - USA
Arrived on: 5-Apr-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

pleasant stay

there was a misunderstanding about an early breakfast and staff was not ready

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Mr F - USA
Arrived on: 1-Apr-2012 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Perfect stay

very nice place to stay for tired travelers

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Ms O & Mr T from Herts
Arrived on: 19-Feb-2012 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Hotel des Mille Collines review

We were only at the hotel for one night but found it very pleasant. It was well situated in beautiful grounds. We had a snack at the bar and a few beers and the service was attentive. The breakfast service the following morning was a bit more indifferent and we had to ask for a number of basic tasks to be carried out i.e for glasses to be replaced at the juice station.

On check out we were informed that the credit card machine did not work so we had to pay for our extras in cash. This was not a problem at this stage as Expert Africa had warned us that it was not always possible to utilise credit cards in Rwanda so we were carrying significantly more cash than we normally would on a holiday.

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