Reviews of Kigali Serena Hotel
Wildlife sightings and reviews
75 independent comments and wildlife information from our travellers who have visited Kigali Serena Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Dr W & Dr D
Leeds
"Kigali Serena Hotel review"
1 night Arrived 8 Jan 2017
"An oasis in the middle of Kigali.
Sitting in the restaurant overlooking the pool area, or sitting by the pool, you would not think you were in the middle of the capital city." See all these reviews: 11n in Rwanda; 2n in Kenya
Sitting in the restaurant overlooking the pool area, or sitting by the pool, you would not think you were in the middle of the capital city." See all these reviews: 11n in Rwanda; 2n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Dr S
Providence
"Kigali Serena Hotel review"
1 night Arrived 1 Jan 2017
"Lovely hotel, good service. No time in itinerary to sample offered activities"
See all these reviews: 7n in Tanzania; 4n in Rwanda; 3n in Zanzibar
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Mr A
Washington DC
"Kigali Serena Hotel review"
2 nights Arrived 8 Oct 2016
"A fine higher-end option in Kigali.
Well located in sprawling Kigali, within walking distance of at least one good restaurant and short driving distance of the Genocide Memorial.
Attractive and comfortable outdoor areas. A very good breakfast buffet. Very attentive service." See all these reviews: 12n in Rwanda; 7n in Mozambique; 1n in South Africa
Well located in sprawling Kigali, within walking distance of at least one good restaurant and short driving distance of the Genocide Memorial.
Attractive and comfortable outdoor areas. A very good breakfast buffet. Very attentive service." See all these reviews: 12n in Rwanda; 7n in Mozambique; 1n in South Africa
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Mr&Mrs T
Biggleswade
"Kigali Serena Hotel review"
1 night Arrived 6 Sep 2016
"Same as previous stay [Ed: see below] - although being busier I think we just got the standard room!"
See all these reviews: 7n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Good
Mr&Mrs T
Biggleswade
"Kigali Serena Hotel review"
1 night Arrived 3 Sep 2016
"The Serena was a nice 'multi-national' style hotel. The Restaurant and bar had a lovely terrace overlooking the pool and gardens.
The staff were helpful and friendly.
We were allocated a lovely room with a balcony - suspect they were not too busy, as on our return it was nowhere near as nice!" See all these reviews: 7n in Tanzania; 4n in Rwanda
The staff were helpful and friendly.
We were allocated a lovely room with a balcony - suspect they were not too busy, as on our return it was nowhere near as nice!" See all these reviews: 7n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Good
Service:
Good
Rooms:
Good
Food:
Good
Facilities:
Average
Charlotte & Dale
UK
"Kigali Serena Hotel review"
1 night Arrived 27 Aug 2016
"Very short stop over before our flight the next morning. Didn't really use the facilities. Lovely pool and bar area, food excellent and fairly priced. Rooms comfortable however air conditioning a bit noisy. 10-15 minute drive from the airport.
Would return after a very pleasant stay." See all these reviews: 5n in Tanzania; 5n in Rwanda; 3n in Kenya
Would return after a very pleasant stay." See all these reviews: 5n in Tanzania; 5n in Rwanda; 3n in Kenya
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Good
Rooms:
Good
Food:
Excellent
Facilities:
Excellent
Maggie
Australia
"Kigali Serena Hotel review"
1 night Arrived 5 Aug 2016
"no other comments"
See all these reviews: 5n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Maggie
Australia
"Kigali Serena Hotel review"
1 night Arrived 2 Aug 2016
"a very good experience"
See all these reviews: 5n in Tanzania; 4n in Rwanda
Experience Report
Overall Rating:
Good
Location:
Good
Service:
Good
Rooms:
Good
Food:
Good
Mr D
Oxted
"Kigali Serena Hotel"
1 night Arrived 31 Jul 2016
"Good city centre hotel though it took a while for the newly upgraded air-conditioning to kick in properly.
Good ambiance in the bars and restaurant round the very nice pool and a great breakfast." See all these reviews: 4n in Rwanda; 3n in Kenya
Good ambiance in the bars and restaurant round the very nice pool and a great breakfast." See all these reviews: 4n in Rwanda; 3n in Kenya
Experience Report
Overall Rating:
Good
Location:
Excellent
Service:
Good
Activities:
Good
Rooms:
Good
Food:
Good
Facilities:
Good
Mr BG
Newport Coast
"Kigali Serena, mixed review"
1 night Arrived 28 Jul 2016
"Our first (outbound) stay was in an upgraded room, it was a very nice stay. Dinner was excellent and service was good. On our return stay, everything was the opposite- we had a tiny, cramped room, poor service and a poor dinner. When we asked about the differences in the room, we were told we had been upgraded earlier without being told and that this was the proper, reserved room. If so, I would not recommend this hotel."
See all these reviews: 5n in Rwanda; 3n in Kenya
Experience Report
Overall Rating:
Average
Location:
Good
Service:
Average
Rooms:
Poor
Food:
Average
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Alternative places to stay in this same area.
Hotel des Mille Collines
The international-style Hotel des Mille Collines offers a comfortable base in Kigali, or a stopover on the way to or from Rwanda's national parks.
Heaven Hotel
Heaven Boutique Hotel is a comfortable and great-value option for a stopover in Kigali, or as a longer stay to explore Rwanda's capital city.
The Retreat
Heaven Retreat is the luxurious and stylish sister hotel of Heaven Boutique, and makes for a great stopover, or a base to explore Kigali.
Kigali Marriott Hotel
The Kigali Marriott is a smart international hotel located close to KIgali's business district, in the heart of the city.
Kigali Radisson Blu
The Kigali Radisson Blu is only a short drive from the airport and offers a comfortable base in Kigali.
