Travel reviews by Mr J & Mrs C from Streatha
Total number of trips
Lodges stayed in
My Sep 2019 trip
Tanzania between 8 Sep 2019 and 20 Sep 2019
All travel arrangements worked well. Unfortunately we have serious concerns about the quality of the staff we dealt with in Expert Africa in terms to their attention to detail and customer communication skills. I will be sending a separate email to the Managing Director on these aspects.
Suggestions to help us improve our trips or our service
Check what you are sending to clients is accurate. Treat clients as special people, Make telephone contact with them and find out what their likes and dislikes are, like some of your competitors."
We were delighted these travellers enjoyed their trip so much and that all the arrangements we made worked well. However we were very disappointed that they had such strong remarks to make about Expert Africa staff. In the handover between a departing Expert Africa specialist and the team member who looked after the later parts of Mr J & Mrs C’s booking and travel, our team members did not communicate frequently enough with these travellers and we didn’t live up to our usual high standards of care and attention. Although these lapses had no impact on their trip, the effect was to undermine their confidence in Expert Africa and we are sincerely sorry about that. We have set up new processes to ensure that in similar handover situations, the new specialist always calls the travellers to introduce themselves and check fully on the status of their trips and anything that may need attention.
Sand Rivers Camp
"Sand Rivers Camp review"
"Kwihala Camp review"
Very good tent, very nice main tented area and very good food. We loved eating out in the evenings surrounded by lights and a lovely fire. We had one of the best guides we have ever had in Charles who was most knowledgeable and a pleasure to spend five days with. We saw a huge amount of game including some wonderful sights of Roan and leopard. The other Charles, the camp manager was always very friendly. All in all it was one of our best stays ever in more than 15 safaris."
My Aug 2014 trip
Kenya and 2 other countries between 22 Aug 2014 and 6 Sep 2014
Mountain Gorilla View Lodge
"Gorilla Mountain View Lodge review"
"Shiwa Ng'andu review"
Jo and Charlie were wonderful hosts and the rest of the staff were very friendly and attentive. The house and grounds are a gem and the game and lake were very attractive and appealing."
However we felt that standards had dropped slightly in the last two years,Specifically:
Bathrooms and particularly basins were not as clean as they could be whilst bedrooms were immaculate.
On a number of occasions there were more than 4 guests per game viewing vehicle. This was put down to illness,shortage of staff etc. RPS has always prided themselves in keeping the numbers in vehicles to a minimum but we think this time they were stretching it a bit.
When suitcases come out of the transfer vehicles they are covered in dust. Surely they could be wrapped in covers to prevent this.
It is hoped that these are seen as positive criticism. Nsefu still is our favourite camp and has very high standards."
A wonderful trip to Zambia
Zambia between 5 Sep 2012 and 16 Sep 2012
The only slightly disappointing part was aspects of our stay in Livingstone but overal these did very little to affect our impression that this was one of our best holidays ever.
Suggestions to help us improve our trips or our service:
"Tena Tena review"
We received very good service in camp and some good guiding. We saw some memorable game including 5 lions crossing the river and wild dogs.
Food was excellent and the whole ambience in the camp was welcoming yet professional."
"Best camp in the world"
Nothing was too much trouble and we were treated impeccably. Th rooms are delightful and very tastefully decorated. The food and service were excellent. Polly is doing a brilliant job as caterer. Guiding by Braston was quite exceptional and we saw some outstanding game including wild dogs.
We found, two camps later that we had left credit cards in the room. Polly reacted immedialely and went to the considerable trouble of getting these to us at Mfuwe airport. Another example of exceptional service. It is the first time that am able to say that our stay was perfect on all counts."
Activities were unusual and excellent and we tried microlighting and biking, both of which we enjoyed enormously. We had some excellent guiding from Bryan and Amon and saw some wonderful game including lots of leopards."
Royal Livingstone Hotel
Unfortunately the levels of service have dropped significantly in the past two years in the restaurant and bar. The bar deck by the river is a wonderful place but service was very poor with the staff standing around chatting and taking long times to deliver drinks. The quality of the food in the restaurant was very mixed, some good and some poor. However our experience was coloured by one dinner when I received overcooked food and the very poor reaction to resolving the problem."
The manager also apologises for the review of the restaurant and the complaint about the overcooked meal. He addressed this with the restaurant team and though the meal was replaced for these travellers, it was not done so quickly and easily, nor was it initially removed from the bill. He is looking into these service issues and hopes to resolve them straight away.
The location and rooms were stunning and the food was wonderful.
All the staff were very friendly and we had an excellent guide in Ernest."