Travel reviews

Travel reviews by Mr J & Mrs C from London


My Sep 2019 trip

On this trip, I visited Tanzania between 8-Sep-2019 and 20-Sep-2019 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

Our experience in Tanzania in the camps was first rate.

All travel arrangements worked well. Unfortunately we have serious concerns about the quality of the staff we dealt with in Expert Africa in terms to their attention to detail and customer communication skills. I will be sending a separate email to the Managing Director on these aspects.

Suggestions to help us improve our trips or our service

Check what you are sending to clients is accurate. Treat clients as special people, Make telephone contact with them and find out what their likes and dislikes are, like some of your competitors.

Feedback response

We were delighted these travellers enjoyed their trip so much and that all the arrangements we made worked well. However we were very disappointed that they had such strong remarks to make about Expert Africa staff. In the handover between a departing Expert Africa specialist and the team member who looked after the later parts of Mr J & Mrs C’s booking and travel, our team members did not communicate frequently enough with these travellers and we didn’t live up to our usual high standards of care and attention. Although these lapses had no impact on their trip, the effect was to undermine their confidence in Expert Africa and we are sincerely sorry about that. We have set up new processes to ensure that in similar handover situations, the new specialist always calls the travellers to introduce themselves and check fully on the status of their trips and anything that may need attention.

I stayed at and have reviewed:

Place Overall rating
Sand Rivers Camp, Tanzania
9-Sep-2019 review: Sand Rivers Camp review
ExcellentExcellent
Kwihala Camp, Tanzania
14-Sep-2019 review: Kwihala Camp review
ExcellentExcellent

My Aug 2014 trip

On this trip, I visited Kenya, Rwanda & Zambia between 22-Aug-2014 and 6-Sep-2014 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

A wonderful holiday. Very well organised by Expert Africa

I stayed at and have reviewed:

Place Overall rating
Ole-Sereni, Kenya
23-Aug-2014 review: Ole-Sereni review
TerribleTerrible
Mountain Gorilla View Lodge, Rwanda
24-Aug-2014 review: Gorilla Mountain View Lodge review
ExcellentExcellent
Ole-Sereni, Kenya
28-Aug-2014 review: Ole-Sereni review
TerribleTerrible
Shiwa Ng'andu, Zambia
29-Aug-2014 review: Shiwa Ng'andu review
ExcellentExcellent
Nsefu, Zambia
1-Sep-2014 review: Nsefu review
ExcellentExcellent

A wonderful trip to Zambia

On this trip, I visited Zambia between 5-Sep-2012 and 16-Sep-2012 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

This was a wonderful trip. We were fortunate to have excellent lodges, very good service and some fantastic game viewing and guiding.

The only slightly disappointing part was aspects of our stay in Livingstone but overal these did very little to affect our impression that this was one of our best holidays ever.

Suggestions to help us improve our trips or our service:

None

I stayed at and have reviewed:

Place Overall rating
Tena Tena, Zambia
6-Sep-2012 review: Tena Tena review
ExcellentExcellent
Nsefu, Zambia
8-Sep-2012 review: Best camp in the world
ExcellentExcellent
Tafika, Zambia
11-Sep-2012 review: Tafika review
ExcellentExcellent
Royal Livingstone Hotel, Zambia
14-Sep-2012 review: Royal Livingstone
GoodGood