Travel reviews by Mr&Mrs L. from Paris
Total number of trips
Lodges stayed in
My May 2023 trip
Namibia between 21 May 2023 and 13 Jun 2023
Being an independent traveller for many decades, I have always planned and organized myself my trips all over the world. I must say I do not regret a second having asked for Expert Africa's help in finding and booking all the different accommodations for so many nights,i.e. 21 nights, because it would have been very difficult in coordinating the schedule of the trip...I do not want to imagine the implementation of the international transfers after the problem I met with the bank of Expert Africa, located in London!
Tom Morris has been from beginning to end a highly knowledgeable and professional advisor. His choice of accommodation was excellent and in congruence with my budget. The standard of accommodation in Namibia ( even in "modest" places like Okaukuejo ) is excellent, beyond expectation. Of course I would not have minded putting up at luxurious lodges every night !!!
Through Expert Africa, we rented a car for our self drive trip. When we met with a problem with Europcar ( picking up a car with a small damage on a door at the airport ), Tom answered me on the spot and got in touch with the general manager of Europcar in Windhoek to make sure we would not be charged for. I did appreciate his rapidness and help .
Expert Africa website is absolutely excellent. And the information leather pack, along with the guidebook, the map we got before the trip is very good.
Now I have to talk about the BIG problem I met with the transfer of money. from my bank to Expert Africa's bank.
My bank followed all the instructions given by Expert Africa SCRUPULOUSLY.
The two payments prior to the trip should have remained in euros for the whole transaction, between my bank and their bank. For an unknown reason, the payments were AUTOMATICALLY converted into UK currency before being converted into euros, no matter how hard they tried!
It was a real hassle, completely stressful, time consuming AND financially infuriating! I was charged an amount of 194€ for fees!
I have recommended Expert Africa very highly to several French travellers. But I wouldn't like them to experience the same predicament. I would not like them to reproach me with that.
As said before, carry on with transmitting your expertise and passion for Africa ."
We are very sorry that the payment process for this booking was not as straightforward as we would have expected. We work hard to try and limit payment problems for our travellers but sadly on rare occasions, they persist. We continually review our accepted payment methods and instructions to further reduce such issues.
Arranged By Tom Morris
"Villa Violet review"
Bagatelle Kalahari Game Ranch
"Bagatelle Kalahari Game Ranch review"
"The desert for ourselves in Desert Camp"
Ballooning in the Namib Desert
26 May 2023 • Morning excursion
"Cornerstone Guesthouse review"
"Terrace Bay review"
Twyfelfontein Country Lodge
"Twyfelfontein Country Lodge review"
"Okaukuejo Camp review"
"Super stay at Mushara"
Okonjima Plains Camp
"Okonjima Plains Camp review"
Waterberg Wilderness Lodge
"Waterberg Wilderness Lodge review"
Etango Ranch Guest Farm