Kenya: reviews from our travellers

"The trip was fantastic. There were still plenty of migrating wildebeest around and fabulous cat and rhino sightings. All the arrangements worked perfectly, all the staff we encountered were excellent and the camp was great." Read full review: 5 nights in Africa; 4 on a Tanzania safari

"It exceeded my expectations in most respects and was put together by EA most efficiently at very short notice and suits me perfectly.

The only slightly amusing (when I discovered the reason for the problem) snag, was that I had been kindly provided in advance with the Bush Camp owner's personal mobile number, only to find that, when I later needed to speak to him/someone about a rearranged pick-up point, he was en route to or in the USA which did not make for easy communication. However, the ever responsive Bush Camp manageress picked me up within half an hour of finding out where I was.

Suggestions to help us improve our trips or our service:

Keep on doing what you do best!

Since my short, very satisfactory trip was put together within less than 6 hours of me first making contact with EA, it is difficult to find room for improvement!" Read full review: 2 nights in Africa; 2 on a Kenya safari

"We are huge Africa fans, and once you get away from their shambolic cities and airports, you get to see the best of the continent.
Our experiences at Nairobi airport, both with Coastal and Kenyan Airways/immigration sadly tainted a great trip.

I would probably not repeat the mobile camp stays, which in loo and shower terms were not satisfactory.
The quality/experience of guiding in Serengeti and Ngorongoro was not a patch on Selous Impala and Ruaha in Southern Tanzania, nor compared to Robin Pope camps in Zambia.
Our guide at the crater was lazy and not motivated - probably due to lower absolute level of tips from only two clients.
Lamai was a unique setting and well set up.

Pole Pole had a fantastic location, but was let down by poor maintenance of the showers - no hot water in that climate, and at that price is not good news. The staff were friendly, but not nearly as professional as at Kaya Mawa in Malawi. The Dive and watersports centre made our visit to Mafia memorable, in particular the fish BBQ on the sandbar after snorkelling at the reef." Read full review: 13 nights in Africa; 12 on a Tanzania safari

"Excellent." Read full review: 24 nights in Africa; 10 on a Tanzania safari

"If I had had any doubts or fears of taking this trip to Tanzania they were dispelled completely. I found Expert Africa as a company, by accident and would turn to them again for a future visit in a heartbeat.

There was no question however trivial that was not explained fully and my complicated itinerary ran like clockwork. Yes, it was an expensive trip but I was travelling alone and to some more remote parts of the Serengeti so my safety and health was important to me.

I have to thank Richard and the staff at Expert Africa whose current knowledge and expertise about my trip was exemplary. I was a complete stranger to them yet there was minute attention to all the details.

The experience will stay with me for a lifetime. So many thank you’s." Read full review: 14 nights in Africa; 6 on a Tanzania safari

"Our trip was truly wonderful. We had an amazing safari in Botswana a few years ago, but this beat it, both in terms of the range of game we saw and the quality of the accommodation.

Everything went like clockwork, it was very relaxing but also an intense safari experience.

Our final week on the Zanzibar beach at Pongwe Beach Hotel was the ultimate in exotic pampered chilling out - very informal and laid back with just the right mix of excellent service, great food, and wow location.

Suggestions to help us improve our trips or our service:

As everything worked so well, and the advice we were given was so good, I can't think of anything to improve it - just keep it up!" Read full review: 17 nights in Africa; 8 on a Tanzania safari

"As usual good service from Expert Africa

Suggestions to help us improve our trips or our service:

Weight limit of 20kg on safari flights would be an improvement" Read full review: 13 nights in Africa; 9 on a Kenya safari

"The whole trip was a wonderful experience and we were so pleased to have chosen &Beyond lodges for all of our camps. The transfers between each accommodation linked together very smoothly except for one issue.

You have not provided a link for feedback on the taxi services between main airports and our hotels in Nairobi and Arusha i.e. Southern Cross and Asillia.

Southern Cross collected us on arrival at the airport at the start and end of the holiday. Collection and delivery to the hotel went smoothly on both occasions. However, pick up and return to the airport was a different matter.

After arriving in Nairobi at the start of the trip my first question to Benson of SC was what time we were to be collected for our flight to Lobo. His answer was what time is your flight and where are you going. I showed him the ticket for Precision and stressed the 7am flight time and the 6am meeting at terminal 2. Because it was an international flight he was suggesting arriving at the airport 3 hrs before departure. To cut a long storey short we were collected at 4.30am, taken first to terminal 1C then 1B then finally the driver took us to terminal 2. It was now 5.15 am and of course there was nobody there to meet us. Eventually someone from Tradewinds collected us and took us through to check-in and then the aircraft.

Similarly, on our final return to the airport for our return home we arranged with Benson to be collected at the hotel at 14.30pm. The driver arrived at 10.00am. He hadn't been in contact with Benson but had been given instructions from the main office. He came back at the requested time.

OK this wasn't life threatening and it is Africa but we could have missed a flight. SC don't appear to follow instructions, either from the client at the time or from whatever Expert Africa arranged with them." Read full review: 13 nights in Africa; 10 on a Tanzania safari

"Fabulous trip.

Great itinerary from Expert Africa - good variety of camps and length of stays were perfect.

Our main Expert Africa contact was actually Megan, not Tracy, but she is not in the pick list.

It would have been nice to have received a phone call on returning from the trip to ask us how it had been.

Our guide Theo was excellent and negotiated two fabulous groups for our gorilla treks." Read full review: 15 nights in Africa; 8 on a Botswana safari

"We had the most amazing time. We were a family of six adults who have all had a lot of experience in Africa.

We felt that Laikipia Wilderness Camp was truly special and suited us perfectly as we are all country people who adore the bush. We loved the amount of freedom and lack of routine which meant that every day was different. We could relax in a bush environment, seeing animals, birds, fishing etc. and feel that we were in 'proper' Africa.

This was balanced well with more luxury at Elsa's Kopje which we all enjoyed. Elsa's is in a fabulous location and there is always very good game and birding there. The managers, Philip and Charlie, run the camp extremely well and are very attentive to guests needs. We did a lot of driving on this trip, first to Laikipia and then between Laikipia and Elsa's. The drivers were good but each drive was a bit long and bumpy, although very interesting. This was not helped that on both occasions, the drivers were very late.

Suggestions to help us improve our trips or our service:

None" Read full review: 8 nights in Africa; 8 on a Kenya safari