Kenya: reviews from our travellers

"All aspects of the trip exceeded our expectations, which were already high given our previous trips to Africa, and the fact that this was our second visit to the Mara region.

Olivia and Richard were of invaluable help in planning and executing our trip, and I particularly appreciated their commitment to understanding our needs and expectations and ensuring that the trip they recommended was the best possible match for us. They found us late availability at popular camps and secured us competitive pricing that matched direct rates with the lodges concerned, but came with all the advantages of dealing with an experienced agency and a single point of contact.

Unlike other agencies, I never felt that they were promoting or selling specific camps with whom they may have preferential commission arrangements - I genuinely felt that their only objective was to meet the needs of their customers as best they could. This, in my view, is the key to a successful agency and repeat business, and we will certainly be using Expert Africa for our next trip.

It's also worth mentioning that the lodges were aware of our backgrounds, travel experience and preferences / objectives before we arrived, thanks to the information passed on in advance by Expert Africa. This was another plus, reflecting a high standard of customer service and attention to detail.

The team also did an excellent job of managing our expectations in terms of areas where the camps we visited might be different from places we had visited in the past. Our past travel history did include one of the most famously luxurious camps in the Mara, and so we were prepared that certain aspects of the camps we were visiting may not quite match what we had experienced before, but the overall safari experience would still be first class.

I'm pleased to say that the safari experience and the guiding matched or exceeded the best of what we had experienced in the past, exactly as the promised by the team. And in terms of the relative simplicity of the camps themselves, I can honestly say that I didn't notice all that much difference from what we had experienced before, and that this aspect of the trip far exceeded our expectations.

Suggestions to help us improve our trips or our service:

Keep up the good work." Read full review: 8 nights in Africa; 8 on a Kenya safari

"Excellent trip which more than lived up to expectations.
The camps, staff( particularly the guides) were outstanding as were the wildlife sightings. We collected some of the best photographs we have ever taken largely thanks to the guides.
Expert Africa organised an efficient, well planned trip which we will remember for a long time.
Particular highlights( and there were many) include: the hot air balloon trip, wildebeests crossing the Mara river. Very, very close encounters with big and small cats. Leopards under the jeep and lion cubs on the bonnet.
The enthusiasm friendliness and efficiency of all the staff was hard to fault.

Suggestions to help us improve our trips or our service:
It is difficult to think how the service could be improved and we would use Expert Africa again and recommend it to friends.
Keep up the good work!" Read full review: 10 nights in Africa; 9 on a Kenya safari

"I had a fantastic trip.

I thought the locations and camps were well balanced and excellent. I loved the Maasia Mara, the people and the amazing amount of wildlife that we saw there. We successfully saw three Wilderbeest crossings which was the icing on the cake!

I thought that Clare listened to our requirements and did a great job in fulfilling them." Read full review: 12 nights in Africa; 11 on a Kenya safari

"I have already covered airline problems, we also had a very unfriendly and unprofessional experience with immigration at Nampula.
As advised we were prepared to get our visas at the airport. We were met on the run way by a shouting official, eventually determined he wanted our visa. He took our passports while we waited for the luggage which did not appear.

In the visa office we presented the visa forms provided by yourselves which were rejected, with a lot of shouting, and new cards were presented to us to fill in. The official asked my husband what we were doing in Mozambique, replying ‘tourist’ he shouted that we could have our visas after everyone else. After issuing visas to at least 2 other people who arrived after us we got our visas. Full finger prints were taken, photographs taken, our money was checked for fakes! We definitely got the feeling we were being treated as badly and as slowly as possible.

Another point to make is that the immigration clerks who were issuing the visas were very incompetent, almost ruining my husbands passport. Can I advise that anyone's travelling via Nampula does not try to get their visas at the airport. If they don’t live near London then get a visa company to do it for them and pay extra.

After all this drama we then had the 4 hour journey to Nuarro all in the dark.

Another point is that we were expecting to pay $30 each exit from Mozambique. No money was requested.

Another note regarding visas. We had not booked our return flights on the same ticket so needed to retrieve our luggage in Nairobi and re-enter the airport. This was easily done at the visa desk, a transit visa was issued for $20 each." Read full review: 17 nights in Africa; 7 on a Mozambique holiday

"A great safari. Was very well looked after and saw all the animals on my wish list. Only slight blip the safari link fiasco." Read full review: 11 nights in Africa; 11 on a Kenya safari

"Glorious trip to Kenya and Tanzania, our first visit to those countries. Having travelled in Africa extensively before, the punctuality and efficiency of collections etc was impressive. We thoroughly enjoyed the insight into local culture and the safari opportunities were stunning. All guides very kind and friendly, always keen to please.

Our limited constructive feedback as follows: All camps provided toiletries and washing powder, so no need to bring. Camps advertising laundry services still did not wash underwear (male or female), nor handkerchiefs. Drive to Il Ngwesi from Wilson airport was interesting, but ended up as quite an odyssey as driver did not know the way through Lewa Conservancy to the camp. As no signs available, this ended up as an additional 2 hours of desperately trying to find the camp before dark. All good in the end, but maybe check drivers know their destination before setting off." Read full review: 21 nights in Africa; 13 on a Kenya safari

"Fantastic - we've been singing the praises of Expert Africa since we returned. Everything was seamless and we didn't worry about a thing from the moment we arrived in Kenya. We had no idea what to expect on our first trip to Africa and this was the perfect introduction. I don't think we would have done anything differently.

We did go to Karen Blixen's home and while interesting - it isn't worth a stop if under a time crunch.

One of the reasons we loved Il Ngwesi so much was because of the community involvement in the lodge. It meant a lot to us that the money was going back to the 7 villages, who sat on the board of the lodge. We spent a long time talking to the staff at Porini/Gamewatchers and while their arrangement with the company and the villages is better than most, it is still not owned by the Maasai. It would be wonderful if there were more lodges and guide services owned by native Kenyans.

We had mixed feelings about the village visits. The one at Il Ngwesi was better because it was presented as "traditional" while acknowledging that things had changed. Yes, they use matches and cell phones and dress in tshirts, etc. The one at Selenkay seemed a little more artificial. While it was really good for us to learn how the Maasai have lived traditionally, we were really interested in their lives today. How have things changed? What do they see for the future? Our guides were willing to discuss it, but it would have been nice to talk to some of the villagers about it as well. For instance - none of our guides had multiple wives and almost all of them chose their own. One didn't own any livestock. Quite a few lived in more modern homes. We felt like it was perpetuating a view of Africa that was not up to date.

Suggestions to help us improve our trips or our service:

Recommend some more trips for us!

Also, I didn't see any multi-country trips on the website. We asked everyone where to go next and some recommended Namibia, Botswana, Victoria Falls trip.

Would be lovely to see an itinerary for that." Read full review: 16 nights in Africa; 11 on a Kenya safari

"The trip as a whole was AWESOME!! The trip by far exceeded our expectations and was so so so so much fun!! Olivia spent countless hours talking to me on the phone and answering non-stop questions over email to make sure this trip was tailored exactly to our preferences. From the moment we stepped foot off the plane in Rwanda, to the moment we flew out of Nairobi, my family had an absolutely phenomenal time. Each aspect of the trip fit my family like a glove, and was a once in a lifetime experience. The entire trip, including transfers and activities were flawless and my family and I never had to worry about what was next. A guide or staff member always made sure we were where we needed to be, and that we were well taken care of.

Olivia recommended Kigali Serena and Encounter Mara, and Encounter Mara was the best time! Expert also booked all of our transfers for us and the guides were personable, knowledgeable, professional, and a blast! This was such an excellent trip and there is not a single thing about the trip that we didn't love!!

The only negatives we had about our trip was some layover schedules, but that was booked through a different US agency, so everything Expert did was great!

Suggestions to help us improve our trips or our service:

THANK YOU to Olivia for booking this trip with us! She is absolutely wonderful and did such an amazing job! The only suggestions on how you could improve would be pushing more people towards Encounter Mara because it was so amazing :)

There is nothing we think you could have done to improve, great job!" Read full review: 8 nights in Africa; 4 on a Rwanda safari

"We loved our safari holiday - we had a fantastic experience which totally exceeded our expectations. I can't wait to go on another safari.

Thank you so much for arranging such a great holiday." Read full review: 14 nights in Africa; 6 on a Tanzania safari

"This was a slightly complicated three week trip, as we were organising the first two weeks privately, with our son who lives in Kenya, and then segueing this with a final "solo" week planned with Expert Africa. In fact, it became a bit of a hybrid arrangement and Expert Africa (Richard Trillo) was enormously helpful and flexible in assisting us to plan and book both parts of the whole trip.

We covered some 2,500 miles of travel in country (not including flights to/from UK), by road and internal flights, taking in Nairobi, the Aberdare National Park, Nanyuki, Mount Kenya National Park, El Karama Lodge in Laikipia, Sarara Camp in Namunyak Wildlife Conservation Trust, wild camping north of Archers Post, Buffalo Springs National Reserve, Shela on Lamu Island, Porini Lion Camp (Olare Motorogi Conservancy), Loldia House on Lake Naivasha, Lake Elmenteita and Lake Nakuru National Park.

Every part of the itinerary booked with Expert Africa went without a hitch and we felt thoroughly well looked after from beginning to end. We saw more wildlife than you could possibly imagine, including all of the so called "Big Five", met wonderful, friendly people and learned something of their lives and cultures. It has been a truly memorable trip and I would recommend Expert Africa to anyone who might be planning a similar experience.

Suggestions to help us improve our trips or our service:

I really can't think of anything!" Read full review: 22 nights in Africa; 9 on a Kenya safari