Latitude 13

Reviews of Latitude 13

Good(73%) From 3 travellers
Excellent
1
Good
1
Average
0
Poor
1
Terrible
0
Below are independent comments from 3 of our travellers who have visited Latitude 13, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr M & Ms T from London
Arrived on: 10-Jun-2019 Stayed for: 1 nights
Overall:
Good
Good
Location:
Average
Average
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Poor
Poor
Facilities:
Good
Good

Latitude 13 review

Striking modern hotel with helpful staff but very average (or in our case poor) food. Basically a business hotel - maybe the patrons don't worry too much about the food.

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Ms A & Mr M from Lagos
Arrived on: 25-Aug-2018 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Good
Good

Great option before homeward flight...

We stayed at Latitude 13 after arriving from Kaya Mawa and Likoma and before leaving for Johannesburg the following day.

Our Ulendo departure from Likoma was re-scheduled by close to five hours and on arrival in Lilongwe there was no driver available to meet us for our transfer. I had spoken with Expert Africa the previous day when our flight was changed and asked them to advise the hotel accordingly, however it seems that this information was either not received or acted upon by the hotel, therefore if this scenario should occur for any future guests I would suggest a call rather than advice by email.

The Ulendo representative called on our behalf and the hotel advised that they had sent a driver in the morning as scheduled but when we failed to arrive he apparently, or clearly nobody tried to find out our whereabouts. Finally another driver was arranged and that same person collected us the following morning and we paid him separately to give us a quick tour around Lilongwe as we had been planning to do that the previous afternoon. Since the transfer was included in our rate I requested reception to sort out the details with the driver.

Once we arrived at the hotel we enjoyed our stay, however upon check in we were asked to pay for our room so I had to produce the paperwork to show that it was already covered. It is fair to say that upon check in and check out the reception staff seemed very vague and inexperienced. We were honest on check out and pointed out that they had not included our dinner charge on the bill although I assume this would have caught up with us eventually.

We quite liked the double level industrial stylish accommodation, however having an open staircase would not be ideal if children were staying. The kitchen are was well equipped however the lighting was rather dark and the bathroom shower design prone to flooding. Wi-fi was available in all areas via a complimentary voucher code given at check in.

The communal areas were lovely especially the pool and there was an excellent, large very well equipped gym which we did not use. The property seemed to be a haven for NGO and similar workers as well as seemingly better off outsiders and we enjoyed the vibe. The decor was primarily from the Katundu workshop on Likoma Island and the we loved the open bar and restaurant area.

We found the waiting staff to be very kind and courteous and the food we ate at both dinner and breakfast was excellent.

We had arrived in the dark and so when we left the following morning the hotel seemed to be located in a pleasant quiet residential and Embassy neighbourhood.

I would suggest that this property is a good option for an overnight stay in Lilongwe.




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Mr B from Hertfordshire
Arrived on: 18-Dec-2016 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Poor
Poor
Food:
Average
Average

Disappointing

You will be aware we have experienced problems with this hotel regarding a refund on the original booking made and the price we had to pay for our 1 night stay.

This hotel claims the rooms are 'boutique' style but in reality the room (Garden suite 3) is a poor example of how not to equip a concrete box; very subdued lighting (one ceiling light was not working which did not assist) very dark décor, no shelves by the large sink so no where but the floor to place our 'wet packs', and an unguarded drop from the main area to the floor below.

Although the restaurant staff were helpful and the food reasonable (our bill including drinks was £61) the receptionist was less so and although I requested the bill to be converted to $ so I could at least get some idea of the room cost she was not able to do this in the short time we had before being collected to go to the airport. Consequently I find from my credit card statement the room charge was £220.60 which is far more than originally quoted and indeed shown on their website which I checked before arriving.

Would not stay here again.

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