Travel reviews

Travel reviews by Ms A & Mr M from Lagos


Another superb trip..

On this trip, I visited Malawi between 17-Aug-2018 and 26-Aug-2018 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

Malawi is the third trip that we have booked with Expert Africa in the last year following Namibia and Rwanda (incorporating Uganda) and disregarding the issue with the Ulendo flight from Likoma and the miscommunication with Latitude 13, it was another wonderful trip.

Many thanks as always for the organisation and recommendations that have made our trips so memorable and special. We look forward to the preparations for our next one.

Sincerely, Anna & Malcolm

Suggestions to help us improve our trips or our service:

Pack me in one of your suitcases please.....😊

Its always a pleasure dealing with the staff of Expert Africa!

I stayed at and have reviewed:

Place Overall rating
Mkulumadzi Lodge, Malawi
17-Aug-2018 review: Stunning Location with wonderful hosts..
ExcellentExcellent
Kaya Mawa, Malawi
21-Aug-2018 review: As life should be....
ExcellentExcellent
Latitude 13, Malawi
25-Aug-2018 review: Great option before homeward flight...
ExcellentExcellent

Amazing trip...

On this trip, I visited Rwanda between 13-Jun-2018 and 21-Jun-2018 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

This is the second trip that my husband and I have used Expert Africa for after travelling to Namibia last year, and our experience this time as previous was exceptional.

Rwanda exceeded all of our expectations, obviously gorilla trekking was a highlight but all other aspects equally as enjoyable.

Rwanda especially was so green, agricultural, wildlife, stunning scenery, clean with kind and gentle people and on the surface full of progress and opportunity after a period of sad history.

It would be our pleasure to return to explore further.

The concept of the East African visa for multiple entry travel to Uganda, Rwanda and Kenya available on arrival in Kigali for a fee of US $100 to holders of a British passport among others is excellent and very convenient.

The service of Primate Safari's and Sura our guide/driver were without fault, from being greeted at the airport on arrival to being dropped off at departure.

Sabina last year and Amanda this year went out of their way to offer their suggestions, experiences and recommendations and tailor itineraries as needed.
It is their personal involvement, enthusiasm and experience which enable them to offer a superior product.

Africa can be a challenging and expensive Continent to travel in but the knowledge and cohesiveness of the Expert Africa team and their local vendors makes the entire experience so special and worthwhile.

They are a credit to their organisation and we have no hesitation in using them repeatedly or recommending to other people.

Many thanks for another superb and memorable trip! We wish you continued success.

Suggestions to help us improve our trips or our service:

At present nothing that we can think of... a pleasure to deal with.


I stayed at and have reviewed:

Place Overall rating
Hotel des Mille Collines, Rwanda
13-Jun-2018 review: Good base for our needs in Kigali..
GoodGood
Cormoran Lodge, Rwanda
18-Jun-2018 review: Beautiful lakeside location, stunning views..
ExcellentExcellent
Hotel des Mille Collines, Rwanda
20-Jun-2018 review: Nice option for arrival/pre departure stay..
ExcellentExcellent
Excursion Overall rating
City & Genocide Memorial Tour, Rwanda
20-Jun-2018 review: Moving Memorial - Great City..
ExcellentExcellent

Fantastic Memories - Thank You!

On this trip, I visited Namibia between 26-Aug-2017 and 17-Sep-2017 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

Namibia exceeded our expectations and that credit can be attributed to Expert Africa and the very attentive and super patient Sabina.

We had corresponded with Sabina for some months before finally and very late confirming an itinerary. This was due to our schedule and various decisions that we were waiting on before being able to commit, therefore our itinerary was amended multiple times due to availability of lodges and car hire.
We have no complaints at all with the service of Sabina and Expert Africa, and have no hesitation in recommending or in using Expert Africa again to book a trip.
We encountered no problems with our reservations, paperwork or logistics and felt the coordination with Wilderness Safari,s was exceptional.

The recommendation of the Sandwich Harbour trip with Turnstone Tours was superb and one of the highlights of our trip. Highly recommended for other travellers.

We live in Nigeria so the ability to drive ourselves in an African Country was fantastic and we throughly enjoyed Namibia, the scenery, the accommodations and warmth of the people.

I have written fairly extensive reviews of our various experiences and sincerely hope that these are taken in the constructive manner that they are intended and not as direct criticisms.
We have lived in numerous Countries, some more challenging than others and are well aware of the often difficult balance of customer expectations, staff training and the logistics of the environment.

On a side note I became unwell towards the last two days of our trip, thankfully when back in Windhoek, and from our point of view when we were still in Namibia and not back in Lagos where we live as this would have necessitated medical evacuation.

On the day of our departure I was admitted to MediClinic in Windhoek and that afternoon underwent emergency surgery for acute appendicitis. After four days in hospital I joined my husband at The Hilton and after a further check the following Saturday with the surgeon (the thoroughly lovely Manoj Kamble) we flew later that day.

I can only add that my medical emergency did nothing to dampen our love of Namibia and its people, and I can assure other travellers who may have a concern about an unexpected medical emergency that I received superb first class care from the Hospital, surgeon, nurses and all the medical and administrative and ancillary personnel, and at no point did we feel that I was receiving anything but exceptional care.

As I was admitted on a Sunday there were some administrative issues with contacting our Insurance Company (International SOS) so we opted to pay and claim which was not a problem for us as we are very familiar with our insurance and know this option to be fine, however it is fair here to note that an unexpected hospital stay can be costly and so therefore some sort of insurance provision is mandatory.

At this point I would like to add that Bidvest car rental were very cooperative with our unexpected circumstances when my husband went to return our rental car on the appropriate day, and with finding us another suitable small vehicle for local use.

We had some issues with changing our flight with SAA but this was more to do with the SAA staff who were uncertain how to manage our changes. This was resolved eventually but had we needed to we would have contacted Expert Africa/Wilderness Safari for assistance.

Whilst you obviously did not request feedback for the Hilton Hotel I will add that my husband stayed there seven nights and me for two as a result of my hospital stay. It was well located with all the standard facilities and amenities that you would expect from The Hilton chain. Room service was good and they had a fantastic roof top bar which I managed to enjoy before we left.

My husband became very familiar with Windhoek during our unexpected extended stay to the point where his beer was poured for him without asking on arrival at the bar at Joe's Beerhouse.

We both sincerely look forward to another visit to Windhoek in the future and hopefully to explore the Caprivi Strip and the Falls,

Many thanks to Sabina and all who helped make our trip very special with wonderful memories.
You are a credit to your organization.

Sincerely,
Anna & Malcolm

Suggestions to help us improve our trips or our service:

None at all - Superb service from our very first enquiry to booking and returning home.










I stayed at and have reviewed:

Place Overall rating
River Crossing, Namibia
26-Aug-2017 review: Excellent option for first or last night stay
ExcellentExcellent
Bagatelle Kalahari Game Ranch, Namibia
27-Aug-2017 review: Stunning location, mixed experience
ExcellentExcellent
Fish River Lodge, Namibia
28-Aug-2017 review: Spectacular Location
ExcellentExcellent
Wolwedans Dunes Lodge, Namibia
30-Aug-2017 review: Desert Luxury..
ExcellentExcellent
Hoodia Desert Lodge, Namibia
31-Aug-2017 review: Loved Hoodia Lodge...
ExcellentExcellent
Strand Hotel, Namibia
2-Sep-2017 review: Lovely modern Hotel. Very Enjoyable.
ExcellentExcellent
Spitzkoppen Lodge, Namibia
5-Sep-2017 review: Mixed Feelings..
GoodGood
Mowani Mountain Camp, Namibia
7-Sep-2017 review: Perfect Sundowner spot - Wonderful!
ExcellentExcellent
Ongava Lodge, Namibia
9-Sep-2017 review: Great Waterhole...
ExcellentExcellent
Onguma The Fort, Namibia
11-Sep-2017 review: Beautiful location to spend our anniversary.
ExcellentExcellent
Okonjima Bush Camp, Namibia
13-Sep-2017 review: Okonjima & The AfriCat Foundation.
ExcellentExcellent
GocheGanas, Namibia
15-Sep-2017 review: Gochegansa Lodge & Spa
ExcellentExcellent
Olive Exclusive, Namibia
16-Sep-2017 review: Lovely High End Boutique Property.
ExcellentExcellent