Africa: Reviews from our travellers

"We had an amazing time. Everyday had something new to experience. We didn't have a single bad day." Read full review: 17 nights in Africa; 7 on a Botswana safari

"Excellent overall

Food is perhaps too westernised - would be good to introduce more diversity and more flavour" Read full review: 12 nights in Africa; 7 on a Botswana safari

"I found the trip to be a profoundly enriching experience.

The visions South Luangwa offered of at least partially intact natural systems are for me unique" Read full review: 17 nights in Africa; 13 on a Zambia safari

"The trip was great, exactly what we were hoping for.

I cannot comment on your staff as my husband dealt with them." Read full review: 17 nights in Africa; 13 on a Zambia safari

""Very satisfactory" hardly does our trip to Botswana justice. It was truly an amazing adventure and the trip of a lifetime. Of course, the wildlife was amazing, but the safari camps were equally fantastic. We were so well looked after from start to finish. The food was superb in all 3 camps and the staff always polite, professional but also genuinely friendly.

Our activities, accommodation and plane transfers between camps were seamlessly organised.

Megan at Expert Africa was excellent at keeping us informed about all aspects of our safari before we went and always answered any queries promptly, efficiently and professionally. I will recommend Expert Africa wholeheartedly to anyone I meet who is thinking of going on a safari. Thank you so much for organising all aspects of our trip so brilliantly." Read full review: 9 nights in Africa; 7 on a Botswana safari

"We were impressed with the selection of accommodation and help and organisation from Expert Africa. Have highly recommended them to other potential traveller as a knowledgeable and most helpful travel agent with a sound knowledge of recommendations in visiting the area.
Suggested additional tours were excellent

Thank you very much.

We thoroughly enjoyed working with your professional service

Suggestions to help us improve our trips or our service:

Would further suggest that you recommend your clients take the flight over Sossusvlei and the morning drive arranged by the Lodge to Sossusvlei itself. Both these activities were excellent and most enjoyable." Read full review: 15 nights in Africa; 14 on a Namibia trip

"We felt always very safe, because the support services were always there when we needed them (transfers, flights, guides).

Some camps turned out to be much better than others; might have to do with the size of them too, and of course, to their management team.

Suggestions to help us improve our trips or our service:

Maybe you should inform people of the cold weather in some of these camps at this time of the year. We did not bring warm enough clothes; some people even had ski masks, that in the early morning drives were nice to have.

About the luggage restrictions, we were appalled to see that we were the only ones complying with everything. We found bags with wheels (actually provided by travel agencies), people carrying 2 or more bags each, plus their handbags and photo equipment. I even heard of people travelling with hair drivers. Some had so much photographic equipment that they needed and extra car to bring it to their camp. So much that, while we were 6 people per jeep, they only had 3 per jeep. This last was, as always, in Chitabe.

Of course, no bag was ever weighted anywhere or even measured. I had such a rough time finding the appropriate bags for this trip that I felt really stupid being one of the few complying with the strict rules." Read full review: 10 nights in Africa; 8 on a Botswana safari

"This was an absolutely fantastic trip - a holiday experience of a lifetime.

I was so close to giving up on the idea of a safari as I couldn't summon up the courage to fly in a light aircraft and camp in a dome tent with wild animals so close by on the other side. Then thankfully, Expert Africa came up with the idea of travelling overland from Maun to Xakanaxa and staying in a lodge and then going on to Little Kwara by boat.

The service from Expert Africa has been absolutely first class (I almost never have cause to give such high praise for service and it is not given out lightly). I raised many questions before having the courage to book this holiday and all were answered honestly, very promptly and without impatience. The almost 24 hour service was useful for me as I live in Australia. I only wish I could experience this level of service more often in my life, I know this sounds like an ad, but credit where credit is due.

Suggestions to help us improve our trips or our service:
Regarding the quotation: It did seem very expensive but we normally travel on a budget and I normally get several quotes before making a booking. On this occasion I didn't. It was also more difficult to compare prices because we paid in sterling and we live in in Australia and normally use AUD.

I have also dealt with Gwynneth and Megan and give them the same high rating as Maruska. The excellent communication between the London and New Zealand offices was seamless." Read full review: 7 nights in Africa; 7 on a Botswana safari

"Absolutely first class. For me this was the trip of a lifetime and I got my complete wish list. All arrangements went very smoothly and I thoroughly enjoyed the whole trip. Friendly, helpful staff everywhere and if I could go back I'd go tomorrow. Many thanks to all involved at Expert Africa and Wilderness Safaris.

I can even smile now at the memory of being whisked away in an air ambulance to Hospital for a night after breaking 4 ribs in an accident which was all my fault. Thanks to all who helped, especially Fatima at Little Kulala who deserves promotion.

Suggestions to help us improve our trips or our service:

Just keep doing it!" Read full review: 16 nights in Africa; 14 on a Namibia trip

"It was a great experience. Drove almost 5,000km with no punctures in 2WD SUV.

The planning and booking were made an easy experience with excellent first hand knowledge which was so helpful.

The Namibia Guide book was the most useful we have ever had with so much useful detail.......perhaps it should be suggested to help planning as there is so much useful info.

10/10 to Expert Africa

Suggestions to help us improve our trips or our service:

Not really." Read full review: 18 nights in Africa; 17 on a Namibia trip