Kenya: reviews from our travellers

"I count myself as very lucky for having been able to take this trip to Rwanda and Tanzania. Both countries are so beautiful, and it is a profound spiritual experience to see nature in such raw form.

From a practical standpoint, everything went smoothly, and from the moment I boarded the BA flight to Nairobi, I didn't have to give a thought to logistics, and was just able to relax and focus on the trip. This was my third trip with Expert Africa and I can't imagine using another travel agency. I really trust Expert Africa and would not hesitate to recommend them to anyone." Read full review: 14 nights in Africa; 8 on a Tanzania safari

"Overall, we had a fantastic trip to Rwanda. Got great gorilla sightings and a bonus sighting of one of the research groups on the way back from Karisoke. We had to walk through shoulder high stinging nettles to get out of their way but it was worth it!

The people of Rwanda are lovely, very friendly, welcoming and they seem genuinely delighted that we chose to visit their country. The country itself is beautiful, stunning landscape and incredibly clean. I enjoyed it as much as I did the first time I visited and would love to go back again! William [Rwanda guide] was very good, very polite and very knowledgeable. Would maybe have been nice if he was a little bit more talkative at times, but he appeared a bit shy. Could not fault his guiding though and he looked after us very well.

He asked us to say hello to Tracy. He talked about guiding you a couple of years ago and sends his best wishes!

And on the final evening when we were feeling fed up about going home, we visited the Palacina suites in Nairobi - wow what a place! Beautiful rooms and a fantastic meal to finish our trip. We would definitely go back there! Thank you for the suggestion!

Suggestions to help us improve our trips or our service

Keep doing more of the same! I would definitely use you again for a bespoke trip to Africa and would happily recommend you to others - in fact I have done so already!" Read full review: 9 nights in Africa; 6 on a Rwanda safari

"Rwanda was brilliant - fascinating, scrupulously clean, would recommend the country to anyone who is bitten by the Africa bug. Communication was in a mixture of English, Swahili and French. It was good to start our trip with a visit to the Kigali genocide memorial. Our driver/guide Jackson was fantastic - and added hugely to our experience of Rwanda, even though he was an Arsenal supporter!

However were we to go again, we would adjust some of the timings. The routine seems to be to go and see primates early in the morning, which leaves the rest of the to explore, and so in many ways we would have been better doing 2 (rather than 3) nights in Nungwe, only one night in Moriah Hill, and possibly add one night (or more) in Gisenyi. (It would have been great to go over the border into Goma.) Volcanoes NP was good, though again one night less would have been fine and we would still have time for three primate expeditions. (We were rather extravagant and saw two diffierent goriila groups, which was great but very expensive!) We were also quite sad a not staying in Kigali again.

We had one medical emergency - our daughter got huge boils on her back, luckily on the night before we were due to return to Kigali, so the following morning we drove to a private hospital in Kigali for treatment. This was relatively efficient - after we had paid some money - but did mean that she missed out on swimming in Zanzibar.

Dar was a lovely surprise for one night - we wished we had stayed an additional night here. Zanzibar was as expected, though Stone Town was more chaotic and smellier than I remember (from 35 and 7 years ago).

The whole trip was very expensive - which of course we knew about beforehand! - but tips etc menat that we spent another 500 US dollars per person duing the three weeks, without being extravagant. For example, tipping of guides was $10 per person per excursion, and sometimes we chose to give trackers etc. tips. This is not a complaint, just for information." Read full review: 21 nights in Africa; 6 on a Rwanda safari

"We will both remember this holiday as our best so far (don't want to rule out topping it with another in the future!)

Thank you so much to Ellie and the rest of Expert Africa for putting together such a fantastic itinerary. I will (and have already) recommended you to friends. You listened to what we wanted and made thoughtful suggestions. I really appreciated the personal knowledge of the team with regards to places and activities." Read full review: 17 nights in Africa; 10 on a Tanzania safari

"Driver ( Martin) was particularly good. However, unlike nearly all other vehicles , this one did not have sun canopies.

We had a problem with flights at one stage and tried ringing the Sunvil '24 hour helpline'. I rang 10 times and left at least 3 messages but never received a reply. In the end i had to ring Claire on her mobile early in the morning to get help." Read full review: 15 nights in Africa; 5 on a Tanzania safari

"A memorable experience - although we have been to Africa several times before, we still had new sights and experiences.

Claire tailored an excellent itinerary and her suggestions of locations that suited us were spot on. We would certainly use Expert Africa again." Read full review: 15 nights in Africa; 13 on a Tanzania safari

"We had an absolutely brilliant safari - we saw loads of animals, more than I had expected. Our guide Halifa was fantastic - he was an amazing spotter, I don't know how he found all the animals but he did it somehow. He was also really helpful and would help out with any problem or enquiry. We also really liked him - very easy to get along with. I would recommend him to anyone going to Tanzania. All the camps we stayed in were excellent, again I'd have no problem recommending any of them. Staff were always helpful and friendly. All the people we met in the camps were very happy and very pleased with the guides and the camps.

The Shooting Star in Zanzibar was very nice, and again the staff very helpful. I think we enjoyed the safari part of the trip more, though - Zanzibar was more a place to relax and do nothing and we're not very good at that! Four nights was enough.

Ellie helped us with the booking and she has been great - she didn't mind any of us ringing up with lots of questions, and could always give you a sensible answer. She really knew her stuff!" Read full review: 15 nights in Africa; 7 on a Tanzania safari

"We had a fabulous holiday and absolutley adored Rwanda. Chimpanzee trecking was very hard work but we did it. Saw lots of Golden Monkeys in the gorgeous Bamboo forest and about 14 Gorillas in the Virungas - one chased us - wanted to play apparently - but I certainly led the advance of the retreat! Of course Virunga Lodge was our heaven.

Excellent guide in Rwanda

Patrick was helpful, courteous and knowledgeable. Everything one could ask for.

The cancelled flights and lost luggage were most annoying but we got over that and the agents got our luggage to us after 2 days so not too bad in the end. Shooting Star found us bits to get by on including a size 12 bikini for my size 16 body ! not pretty sight but did allow me to swim.

All your agenbts were completely efficient

Thought Stone Town was the dirtiest place we had ever visited and one night was definately enough. It does not in anyway compare with Marrakesh. There was more litter and dirt in one square foot of Stone town than in the whole of Rwanda. And where was hell - being inside the old underground slave cell - totally atmospheric and hauntingly awful.

Suggestions for improvement:

No you seem to have it spot on - maybe a secreatary to help fill in this form!!

Thank you for a wonderful holiday" Read full review: 14 nights in Africa; 6 on a Zanzibar holiday

"We are first and foremost independent travellers and this is the first time that, due to making a late in the day travel decision, we have had somebody arrange a trip for us. While we enjoyed the venues the lack of independence that we experienced by e.g. not having our own vehicle would put us off going down this route again. This was acutely felt when we arrived at Chintheche and discovered that we would be 'stuck' there for 6 nights. Again, had it not been for Briony and her staff we are likely to have shortened our time there and headed off to SA earlier.

I think EA should spend a bit of time really understanding what type of travellers they have in front of them. E.g. I fully expected that as we were being driven between locations we would have a person standing with board with our names on when we came through arrivals. What we did not expect - and did not appreciate - was having somebody standing with a board on the runway tarmac to meet us and guide us through customs, baggage relclaim, etc as though we were unable to do this for ourselves. Nothing like the looks from your fellow travellers to drive this home.

Before we left I raised concerns that 6 days at Chitheche was too long a time and we would ideally liked to have spent an extra day at Mvuu and/or Mumbo only to be told that this was not possible as they were full. On leaving Mvuu Lodge, which caters for at least 12 people, we asked them if they were full only to be told that they only had 2 couples that night (so we could have stayed an extra night). Similarly on the day that we checked out of Mumbo there was space available. Having arrived at Chintheche, with the accommodation clearly in need of investment, we found this 'availability' irksome.

While at Chintheche we mountain biked (which by the way also need some investment in repairs) to Makuzi Beach. Why is this venue not offered by yourselves as it is so much better in terms of accommodation and communal areas verses the Inn? It is also much better placed for snorkelling, etc and their kyaks, etc, etc all appeared to be working.

The above comments are not aimed to be critical but constructive and I have to emphasis that we definitely both enjoyed our time in Malawi around the lake.

I think that if you are the type of person that likes to have everything arranged for you then I would recommend using Expert Africa. Everything did what it said it would do on the lable - and we cannot fault that.

I am happy to discuss any of the above with EA if you wish to discuss/expand/clarify anything." Read full review: 28 nights in Africa; 14 on a Malawi trip

"The trip was absolutely fantastic, the game in Katavi stunning and the Chimp expereince breath taking.

Katavi deserves a week and Mahale needs the four nights if you are a keen wildlife buff. The trip was well organised and once again EA came up with the goods.

This is probably my best ever trip so far owing to the wildlife and the great friends I made along the way.

Suggestions for improvement:

I think you have everything about right. A personal service is always worth paying for, a good personal service that delivers what it promises is woth it's weight in gold. Once again thank you for another great trip and I will be back for more next year." Read full review: 13 nights in Africa; 10 on a Tanzania safari